Download PDF


Vincent Ngan is an IT professional with 10+ years of experience in technology and 5 years experience as a project manager. He has the ability to manage multiple projects and staff, and has the technical aptitude to quickly master new and proprietary technology. An extensive background in customer support and stakeholder relations gives him the ability to interact with personnel of all levels as well as executive management. Vincent honed his craft most recently at Data Industries, a small privately held firm where his flexibility allowed him to wear many hats and perform in a diverse environment. He successfully managed many of the firm's most profitable external projects. A successful, proven, effective team leader, communicator and problem solver, he is adaptable, organized, and capable of taking a birds eye view perspective to provide simple, elegant solutions to organizational needs.


  • Dedicated problem solver and communicator with an eye to detail
  • Experienced in team building, project planning, analysis, implementation, documentation, and training
  • Background in sales, customer service, support, and stakeholder management
  • Successful management of simultaneous, multiple projects of varying size and scope with competing stakeholder priorities
  • Effectively bridges the gap between business and technology
  • Systems Integration
  • Software deployment
  • Hardware Rollout
  • Logistics Management
  • Contractor Management
  • Client Account Management
  • Vendor Management
  • Strategic Planning
  • Presentation Skills
  • Team Building
  • Procurement/Purchasing
  • Cost Management
  • Design/Blueprint Review
  • RFI/RFP Response
  • Training and Mentoring

Work experience

Feb 2006Sep 2010

Project Manager / Senior Network Engineer

Data Industries, Ltd.

Recognized by executive management and ownership as an effective manager, valued business analyst, and consultant. Primary role was Project Manager for external projects but also performed as Sales Engineer for project proposals and presentations. Ongoing operational duties included systems administration and support for internal office IT.

  • Contracted by NYC School Construction Authority, NYC Department of Education, and New Jersey State Department of Education as the System Integrator for various initiatives including new building construction and retrofitting of existing school buildings with new technology
  • Completed 10 new school building full network infrastructure installations over 4 years. Budget: $5M-$10M each
  • Completed 25+ large scale digital video surveillance integration projects over 3 years. Budget: $1M-$5M each
  • Completed 200+ small and medium scale system integrations with rollout of platform hardware. Budget: $50K-$300K each
Sep 2004Feb 2006

Help Desk Coordinator

Hofstra University Computer Center

Managed the Help Desk office and its staff which provided technical support and training for faculty and employees of the university. Dedicated to the continual improvement of processes and procedures for increasing customer satisfaction and was successful in improving the quality and speed of service provided. Held training classes on the use of the university’s computing resources.

  • Spearheaded initiative to streamline operations resulting in a 17% decrease in average problem resolution time and 30% reduction of repeat calls in one year
  • Increased call handling efficiency and problem documentation with customizations to the Magic Enterprise CRM system
  • Recruited, trained and managed a staff of student analysts resulting in many transitioning into full-time employees
  • Authored Help Desk procedures and guidelines for analysts
  • Functioned as liaison between help desk, network infrastructure, systems, and tech services departments in projects and complex problem resolutions
  • Taught training classes on the use of the university’s computing resources
Sep 2003Sep 2004

Level 2 Technical Support Analyst

Cablevision Optimum Online Technical Support Group
  • Provided high level technical support over telephone for Optimum Online cable internet service customers
  • Resolved and documented technical issues affecting subscribers including, internet connectivity, e-mail, and applications
  • Educated customers on the use of subscriber services and benefits


Associate of Science

CUNY Queensborough Community College

Bachelor in Business Administration

CUNY Queens College