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  • 12+ Years of experience in Telecom BSS with proficiency in - Solution Development, Solution Architecture, Business/System Analysis, Pre-sales & Consulting.
  • Strong expertise in Telecom BSS for both Retail & Wholesale market segments, with proficiency in – Mediation, Pricing, Rating and Billing & Invoicing.
  • Extensive knowledge in the field of Telecom BSS, starting from customer acquisition, collection of CDR’s from switches, mediation, call pricing and rating, billing & invoice generations and printing.
  • Expert in Project Initiation, Planning, Executing, Monitoring, Controlling and Closure.
  • Expert in SDLC Methodologies and Agile Methodologies (SCRUM, XP, LEAN and KANBAN).
  • Experienced in Effort Estimations, Risk Management, Vendor Management, Stakeholder Management, Capacity Planning, Process Mapping, People Management, Resource Management and Budgeting.
  • Strong in implementing the CMMI processes (Engineering), Configuration Management, Change Management and conducting Quality Audits.
  • Gained extensive understanding of Service Oriented Architecture (SOA) & Cloud Computing.


Jun 2016Jun 2017

SAFe Agilist (Scaled Agile Framework Agilist)

Scaled Agile, Inc.
Aug 2015Dec 2020

CloudU Certified

Cloud University Sponsored by RACKSPACE
Cloud Computing
Feb 2014Present

Six Sigma White Belt

Aveta Business Institute
Six Sigma Methodology
Feb 2014Feb 2017

PMI Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)
Agile Methodologies
May 2010May 2019

Project Management Professional (PMP)

Project Management Institute (PMI)
Project Management
Jan 2008Present

IT Service Management (ITIL)

Examination Institute For Information Science (EXIN)



Oracle 9i & 10g, Times Ten, Sybase 12.0

PL/SQL, HTML, XML, Pre-compiled Languages (CGDC, opcode)


Invoicing Products 
iReports, DOC1
CM Tools
Tortoise SVN, Win CVS, PVCS
Requirement Management
Calibre 11.0, Rational Requisite Pro
Designing Tools
Rational Rose, MS Visio, EA (Enterprise Architect)
Project Management Tools 

Microsoft Project 2010/2007, IBM Rational Portfolio Manager

Agile Tools 

JIRA, CA Agile Central (CAAC), Forge, PsNext

Test Management Tools

HP Quality Center 10.0 (HP Application Lifecycle Management)



Work History

Sep 2013Present

CenturyLink Technologies India

ProjectLead / Project Manager

CenturyLink (US)


  • Ensuring smooth operation of telecom mediation/billing CenturyLink.
  • Ensuring timely and smooth deployment of solutions on pre-prod and prod environments.
  • End to end deployment on BSS stack.
  • Change and release management.
  • Vendor management and liaison with other stakeholders (like Acceptance Testing, IT operations).
  • Consultation and providing domain expertise in E2E transformation.
  • Team management and coaching team members.
  • Ensuring SLA’s and KPI’s are meeting for various services.
  • Reporting to various stake holders both at onshore and offshore.
  • Customer & Vendor Management.
  • Mentoring, Guiding, Supporting & Leading teams.
  • Project Management.
Aug 2010Sep 2013

Sopra Group India

Manager/ Sr. Business Analyst

SFR (France)


  • End to End Solution Designing, Requirement gathering and analysis for:
    • SFR Inter Operator Billing Rating Pricing (IOBRP)
    • Machine to Machine (M2M)
    • Mobile Virtual Network Operators (MVNO)
    • Partner Relationship Managements (PRM)
  • Customer & Vendor Management.
  • Project Management.
May 2010Aug 2010

TechMahindra Limited


Greenfield Projects (Europe)


  • Pre-Sales.
  • Solution Designing & Consultancy.
Apr 2007Apr 2010

IBM Global Business Services

PackageSolution Consultant

Vodafone (Spain) & MTNL (New Delhi)


  • Solution & Use Case Design & Requirement Analysis.
  • Change Request Evaluations.
  • Project Planning, Vendor Coordination & Project Management.
  • Application Development Support & Maintenance.
  • Tracking & Reporting Issues.
Jun 2006Mar 2007

Amdocs Development Centre India 

SubjectMatter Expert

AT&T (US), BMCC (China), Elisa (Finland), Sprint-Nextel (US) & T-Mobile


  • Solution Design and Requirement Analysis.
  • Implementation for Amdocs On-Line Charging.
Jul 2004May 2006

InfosysTechnologies Limited

Software Engineer

Telenet (Belgium)


  • Designing, Data Modelling, Coding, Testing and UAT Support.




Post Graduate Certification

Indian Institute of Management, Calcutta
Global Business Management

Bachelor of Engineering (B.E) 

Maharishi Dayanand University, Haryana
Computer Science

Unaffiliated Activity

Description                  : Launched a YouTube channel on Agile Project Management since November 2015

Broadcaster                 : YouTube

Video Content             : Agile Methodologies & Agile Project Management (By: Vinayak Agarwal)

Channel URL               :

Length                            : 5 Hours and 20 Minutes (10 Videos)

Hits/Views                    : 2000+