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Objective

Desire to learn and seek an opportunity to utilize my skills and knowledge fro achieving my personal as well as organizational goals by synergistic efforts.

Work History

4th Jan16Present

Customer Care Executive

Voler Car Private limited

General:

  1. Maintaining proper database of inbound/outbound calls
  2. Timely updating of records
  3. Identifying and escalating priority tasks
  4. Support and guiding fellow team mates  

Inbound Support:

  1. Attending maximum number of calls and responding to Emails
  2. Handling customer quires both by call and email support
  3. Being attentive to call,understating customer query and providing relevant resolution
  4. Keeping supervisor informed of any potential escalation

Outbound Support:

  1. Taking initiative of outbound calling
  2. Keeping proper record of outbound calls and cases closed/pending
  3. Providing active support to operation in real time feedback and query resolution

Job Promotion

While working at Voler car promoted as Team Leader (20th Aug 16)

Education

Jul 2008Jun 2011

B.A. -2010

V.B.S. Purvanchal University, Jaunpur

Dropout 

Jul 2006May 2008

H.S.C.-64%, 1st Division

Board of high school and intermediate education up

H.S.C.-55%, 2nd Division

Jul 2004May 2006

S.S.C. -63%, 1st Division

Board of high school and intermediate education up

S.S.C. -61%, 1st Division/Board of high school and intermediate education up

Skills

Hardworking, Ability to quick learning , Working with Other, Problem solving ,Decision making, Critical thinking SelfMotivated

Hobbies and Interest :

Gathering knowledge on Internet,Reading Books ,Listening Song

PersonalDetails

        Father Name     :         Mr .Om Prakash Maurya

         Mother Name   :         Mrs.Amrita Devi

       Date of Birth       :           10th August 1991

       Marital Status    :           Unmarried

        Nationality          :           Indian

        Gender                  :           Male                                        

         Place  : 

        Date    :                                                                      (Applicant)

                                                                                      Vimal Maurya