Viktoriia Bogodist

Customer Service Advisor with English

Work History

Work History

Interpreter Ukrainian - English (March 15 - August 15)

Anastasia

Receptionist ( Administrator in the hotel September 14 - June 15)

Hotel Ekaterina II

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers. 

Main Job Tasks and Responsibilities

  • answer telephone, screen and direct calls
  • take and relay messages
  • provide information to callers
  • greet persons entering organization
  • direct persons to correct destination
  • deal with queries from the public and customers
  • ensure knowledge of staff movements in and out of organization
  • monitor visitor access and maintain security awareness
  • provide general administrative and clerical support
  • prepare correspondence and documents
  • receive and sort mail and deliveries
  • schedule appointments
  • maintain appointment diary either manually or electronically
  • organize conference and meeting room bookings
  • co-ordinate meetings and organize catering
  • monitor and maintain office equipment
  • control inventory relevant to reception area

Education

Education

Expert of Enterprise Economy

Odessa National Academy of Food Techologies (September 14 - January 16)

Expert of Ecology - Environmental control and audit

Odessa National Academy of Food Technologies

Portfolio

Text Section

Advanced user MS Office (Word, Excel, PowerPoint), Adobe Photoshop, 1C.

Fluent English. Skills and experience of work in team, responsibility, communicativenes, the ability to act swiftly and make decisions, good organization of work, active lifestyle, fast learner, attentive, efficiency, optimism, creativity, honesty, punctuality, responsibility, dedication, intelligence, organizational skills, initiative, honesty, ability to maintain a conversation, the ability to find an individual approach to people.