CUSTOMER SERVICE DESK
ADITYA BIRLA GROUP
- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Experienced leader of customer service operations and call-center systems.
Repeatedly built cohesive teams and achieved high standards of quality and productivity in constantly changing and competitive business environments. Provided turnaround leadership for operations for the company. Restored profitability and boosted revenues. Led essential training, and business reorganization initiatives.
Managing the team effectively to ensure achievement of target and performance