Vikram Shetty

  • MANGALORE KARNATAKA
Vikram  Shetty

SUMMARY

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Work History

Work History
May 2014 - Jun 2015

CUSTOMER SERVICE DESK

ADITYA BIRLA GROUP
  • Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Feb 2013 - Dec 2013

TEAM LEADER in BPO INTERNATIONAL PROCESS

BAVAS TECHNO SOFT

Experienced leader of customer service operations and call-center systems.
Repeatedly built cohesive teams and achieved high standards of quality and productivity in constantly changing and competitive business environments. Provided turnaround leadership for operations for the company. Restored profitability and boosted revenues. Led essential training, and business reorganization initiatives.

Education

Education

MATRICULATION

FLORENCE ENGLISH SCHOOL BANGALORE

HIGHER SECONDARY 

SRC COLLEGE

BSC

SRC COLLEGE

Skills

Skills

  • Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.¬†

Managing the team effectively to ensure achievement of target and performance

  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.