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Work experience

May 2009Present

Program Manager

Help for Volunteers

Project and Program Management Services for Community Service groups

-Design and Development of web portals

-Online Communications and Collaboration Tools (Forums, webinars, Groups, etc.)

-Setting up of and Migration to Google Apps

-Regional Communications Coordination

-Coordination of Medical camps, Blood Drives, Bone Marrow Donor Registrations

Aug 2010Present

Performance & Quality Improvement Consultant

Aunt Martha's Youth Service Center and Health Network

Healthcare Performance and Quality Improvement

  • Performance Assessment & Improvement
  • Quality Planning, Quality Control, and Quality Improvement
  • Business Process Analysis
  • Planning, Facilitating, and Monitoring Improvement Pojects
  • Health IT Project Management (EPM and EHR)
  • Workflow Analysis at Community Health Centers
  • Patient Flow Analysis and Improvement
Sep 2008May 2009

Process Consultant Specialist

Kaiser Foundation Hospitals (Kaiser Permanente)
  • Led Enterprise On-boarding program covering more than 150,000 employees spread across multiple States to ensure new hires have all the needed resources (assets, accesses, and knowledge) to be productive as they come on-board.
  • Led the Departmental Collaboration portal project with associated process development using different technologies.
Jan 2004Sep 2008

Sr. Director, West Region PMO

CSC (also consulting at Kaiser Permanente)
  • Helped Kaiser Permanente in improving various business and IT Processes.
  • Developed Enterprise IT Process framework aligned with PMI’s PMBOK Guide, SEI CMMI, and other major industry frameworks and standards.
  • Helped Kaiser establish an Enterprise Test Management and Quality Assurance process.
  • Led the Enterprise Change Management and Change Advisory Boards project.
  • Helped Kaiser establish Business Readiness criteria to assure project success.
  • Led Business Process Modeling activities for major enterprise wide programs.
  • Helped Kaiser establish Enterprise Requirements Management process with tool support.
  • Led the development of “Application Discovery and Dependency” system.
Oct 2003Jan 2004

Director, West Region PMO

CSC (also consulting at SCE)
  • Led IT audit / assessment project for various groups within Southern California Edison (SCE) and helped them establish a road-map for improvement. 
  • Led SCE's Defect Prevention initiative.
Jan 1999Oct 2003

Director, Corporate PMO

CSC / Covansys
  • Guided and supported various IT projects through Corporate Project Management Office (PMO).
  • Led the organizational Project Management (PM) development through Project Management Professional (PMP) Certification preparation Training and establishing PM Communities. 
  • Managed IT Audit and Migration project for Gale/Thompson publishing.
  • Major clients served: AT&T, Merrill Lynch, State of Tennessee, Verity, Gale, CHASE, W.W. Grainger
Nov 1992Dec 1998

Sr. Project Manager

CSC / Covansys
  • Established Offshore Development Team and PMO to manage Integrated Supply Chain Logistics (ISCL) at Lands’ End. The goal was to optimize Supply Chain Logistics Operations. The focus was primarily on Project Management and QA processes.
  • Established and led one of the first full service Offshore Development Centers in India.
  • Led company wide performance improvement programs using ISO 9001, CMM, Baldrige, etc.
  • Led various development, implementation, and assessment projects for global clients.
  • Assured PMO success with various innovative project reviews and advisory services.Major clients served: ESD, Priority Health, Spartan Stores, Lands’ End, etc.

Education

Skills

Planning for the future in the global marketplace
Assessing the competitive environment
Managing technology and innovation
Managing products and services
Serving customers
Developing sustainable solutions
Leading people and teams
Process Improvement
Process Improvement is one of my core competencies. I have 17 years of rich experience in helping organizations achieve Performance Excellence through disciplined application Process Improvement / Quality Management frameworks, models, standards, tools, and techniques.
Project Management
Project Management is one of my core competencies. I have 17 years of progressive experience in planning and managing Projects, helping clients with their Project Management processes, setting up and managing Project Management Offices (PMOs), developing and delivering Project Management courses, developing and mentoring Project Managers, and helping Project Managers achieve PMP Certifications.

References

Siva Kumar

"Vijay,  I cleared PMP exam yesterday. I must thank you for your guidance, support and motivation. I owe this to you and I am sure without you it is impossible for me to get this certification. More than the certification the path towards certification is more enjoyable. Also I applied most of the principles in my new project and the result is very good. This project is considered as a model project at my client (hewitt). I also got an opportunity to work with client in a new process development for hewitt that will be implemented firm-wide. My next deliverables are Communication management plan and quantitative risk analysis. I am really happy that I am able to apply what I learned to get PMP. I need your guidance, support, blessings that I have been receiving since 1995 in future also. Again thanks a lot for motivating me.  with regards". - Siva

Rajamani R

"Friends,   I just wanted to inform you guys that I have passed the PMP Certification exam. I would like to thank Madhu for his initiation and efforts. Also I am very grateful to Sudhir & Sreeni for their group efforts. Though it was a short session, Vijay Reddy’s tips were very much useful for me. I would not have been achieved this without these guys support. Regards," - Rajamani.

Subrahmanya Sanyal

"Vijay, I passed my PMP certification test last Monday. I owe this a lot to you and your wonderful classes, preparatory material that you provided us and the encouragement you provided us all the way ! I cannot thank you sufficiently for this ! I am really very grateful to you. I also am grateful to Nagraj Kandaswamy for his selfless help in coaching us. Thank you," - Sanyal

Brian Moore

"Vijay is adept at expressing himself, fostering an understanding of the issues among others. He has shown himself to a tireless worker and one who 'gets the job done' without respect to size or level of detail. Vijay always has a smile, and has been instrumental in arranging extra-curricular events to enhance the contractor/customer relationship. Mr. Reddy’s experience has significantly assisted the development of formal project management at Spartan. While his knowledge comprises a wide range of expertise, he has not hesitated to expend a great deal of effort in detail work. I find Vijay to be very organized, willing to take on any assignment, and understanding of the environment in which he must work. He is always polite and pleasant."  - Brian

Tracey Whitehurst

"Hi Vijay, I'm sorry to hear that you are leaving us! It was a pleasure meeting you and I wish you all of the wonderful best! Good luck in your next venture!!! I'm disappointed that we won't be able to work further together! I was looking forward to our mentor relationship, but am more than happy to continue the mentorship far into the future from afar!"  - Tracy

Dave Corrigan

“Vijay has excellent communication and people skills as exhibited in his day-to-day interaction with other team members. We found him to be both very knowledgeable and friendly. He would always express his point of view with a smile, and then encourage additional input from other team members. We have utmost respect for his skills as a professional and wish him all the best in his future assignments. We would not hesitate to hire him as a consultant if the opportunity arises in the future.” - Dave

Sara Mayo-Rex

"Hi Vijay! Sorry to hear that you are no longer with the company.  I didn't know you were leaving!!!!  I've thoroughly enjoyed working with you.  You are greatly talented and encompass a vast knowledge of process, metrics and project management.  Your contributions will be greatly missed.  Good Luck in your endeavors!!! "- Sara

Stephen Lawrence

“Dee, I am writing to thank you for providing Vijay to work with me on the on-boarding project. We have developed ourselves into a very effective team. Vijay has provided key technical insights and worked diligently to move the project along. He is a true professional, committed to effective collaboration, where we trade ideas to come up with better outcomes.”- Stephen

Prasanth Kedarisetty

“Vijay is consistently receiving excellent feedback from the customers. Though he is working full-time at the client site, he took lot more responsibility in helping with Covansys activities for the Process Center of Excellence. He promoted Covansys with the Business Readiness group and was successful in placing additional Covansys consultants. He has been continuously helping my group in Six Sigma and PMP training. In addition, he has interviewed many PM resources and this helped Covansys to staff the Visa engagement with very good Project Managers.” - Prasanth.

"Vijay continued his consultancy in the areas of SPI, Quality management and now he is advising Kaiser in the area ofChange Management. He single- handedly coached the PM Study Group over a four month period, during the time when he was managing two clients - Kaiser and SCE. More than 15 of the group members have received PMP certification, and the credit goes to Vijay. He is very flexible to work with. He is a great asset to any organization". - Prasanth.

"Vijay's consulting experience is exceptional and his consulting performance in the areas of SPI is evident in all the engagements". - Prasanth.

Denise Cheesman-Johnson

“Vijay takes pride in doing good, quality work. He takes great satisfaction from being busy and productive. He has a vast knowledge of many topics both technical as well as soft skills. He enjoys sharing intellectual discussions to do with his and the team`s work efforts and consistently encourages the team to find ways to improve our process and work efforts. His commitment to detail and a quality work product has always been consistent and non-wavering.” - Denise

Doug Powell

“Vijay, It has been a pleasure and an honor to work with you. You are a man with a kind heart and bright spirit. I wish you all the best, and hope to meet you again. Thanks,” - Doug

Mandy McSwain

“I only started working with Vijay recently, he seems responsive and collaborative. He has helped me with the On-boarding work. He helped coordinate and complete the work. He met my expectations: provided training on programs, etc. His strengths are, willingness, patience, go step by step, thoroughness.” - Mandy

Dee Pearce

“As a new employee it is clear that Vijay is a senior/seasoned project manager, and process improvement consultant. He is highly credentialed and knowledgeable of the tools and frameworks used across Business Process Management. Vijay is an extremely hard worker who produces superior work product. He is clearly committed to the mission of KP and has thrown himself into efforts to improve operations and processes with enthusiasm focus and energy. He is extremely generous with his knowledge and skills in support of his colleagues and clients.” - Dee Pearce

"Vijay-- Bravo and many thanks for the work you have done in the last weeks to enable the nearly flawless execution of a multinational meeting today.The combination of technologies that you used and orchestrated enabled not only voice and webinar presentations to be viewed from all over the US from South Africa--but enabled the overseas presenter to demonstrate a live computer demo with no noticeable lag time.On behalf of the Kaiser Permanente community, I want to express my appreciation for your excellent support of our work.Best regards" - Dee

"Hi Denise, You met Vijay at the offsite...He is one of our Convansys contractors, and has for the past year been the human interface and enabler to drive all onboarding work on behalf of the Faye's old group--for both contractors and employees--so appreciates all the bits and pieces of onboarding. He is an excellent process and project consultant ; knows ProVision as well as Visio..and has extensive experience in process work, project management, CMMI and other methodologies". - Dee

Interest

Community Service - Making a difference in the lives of fellow brothers and sisters in our communities

Human Values - Living Human Values at home, at work, and in our communities to achieve excellence

Portfolio

Vijay at a Glance

My Vision: My life is passionately filled with selfless loving service making the lives of people happier, healthier, and brighter with better quality of life!

My Mission: Work relentlessly to realize my Vision by leveraging all the knowledge, skills, and other resources given by God. And get better at this every day!

My Core Values: Truth, Right Action, Peace, Love, Non-Violence; Team work, Honesty, Integrity, Self-respect, Self-confidence, and Selfless Service.

My Key Principles: Unity of thought, word, and deed; Lead by example; Golden Rule; Love All, Serve All; Help Ever, Hurt Never; Work is worship, Duty is God; Unity of Faiths

My Attitude: 'Be Positive’ is in my blood. I strive to ‘B +ve’ and peaceful in life, regardless of the situation. I strive to maintain ‘Positive / Improvement Attitude’ in all that I do.

My Understanding of People Power: Nothing is impossible to achieve if our Vision and Goals are clear. If we provide the right environment and leadership, people can deliver world-class results by tappinginto their 'unlimited potential' for excellence. I strongly believe in People Power that can be tapped to achieve Organizational and Individual Goals successfully if we provide the right environment (structure, process, culture, tools, and technology) that will enable people to:- bring out their best.- clearly see the underlying unity in apparently diverse environment, and- work together for a common Goal of ‘Making Lives Better’

My Thoughts on Diversity: Simply hiring people with different backgrounds, such as, race, ethnicity, gender, color, etc. and keeping them on payroll is ‘Basic Diversity’. Recognizing and constantly promoting the ‘unity’ -the common thread, common conscience, common source of life - among seemingly diverse people, cultures, thoughts, attitudes, and behaviors is ‘True Diversity’. Unless we recognize and truly believe the underlying unity among all human beings, any efforts on Diversity Programs will be superficial.

My Thoughts on Corporate Compliance, Ethics and Social Responsibility: Corporate Compliance and Ethics programs driven by government regulations and ‘fear of exposure’ will not give us lasting results. We need to have a strong Human Values program that will bring out the ‘best human values’ that are latent in all of us which in turn guide us to do the “right thing” even in the absence of regulations. We should all work together to move away from “fear of exposure” towards “doing the right thing”.

Summary

Passionately helping organizations realize their Vision faster, better, and safer in an ethical, compliant, and socially responsible manner leveraging my core competencies which include: Project Management, Process Improvement, Quality Management, Change Management, Business Analysis, Business Process Management, Leadership, and Information Technology.

  • Extensive Project and Quality Management experience in Healthcare, Utilities, Finance, Insurance, Telecom, IT Services, Supply Chain Management, and Non-profit sectors.
  • Established PMOs and PM Communities; managed large projects in matrixed environments; Developed several PMs as PMI Certified PMPs through formal training and mentoring.
  • Successfully integrated multiple industry standards, models, and frameworks.
  • Led major improvement efforts leading to ISO 9001 certification and CMM Assessments.
  • Excellent analytical, problem solving, communications, and situational leadership skills.
  • Ability to build and maintain excellent relationships with stakeholders at all levels.
  • 12 years of Software Engineering and 17 years of Project Management and Leadership experience – with 5+ years in Health Care IT and ME-PI environment.

Professional Affiliations

American College of Healthcare Executives (ACHE)  www.ache.orgAmerican Health Information Management Association (AHIMA) www.ahima.orgAmerican Society for Quality (ASQ) www.asq.orgAmerica's Health Insurance Plans (AHIP)  www.ahip.orgAssociation of Computing Machinery (ACM) www.acm.orgBusiness Forms Management Association (BFMA)  www.bfma.orgHealthcare Information and Management Systems Society (HIMSS)  www.himss.orgIEEE Computer Society www.computer.org Information Systems Audit and Control Association (ISACA) www.isaca.orgInstitute for Healthcare Improvement (IHI)  www.ihi.orgInstitute of Electrical and Electronics Engineers (IEEE)  www.ieee.orgInstitute of Management Consultants, USA (IMC) www.imcusa.orgInternational Institute of Business Analysis (IIBA)  www.theiiba.orgNational Association of Healthcare Quality (NAHQ) www.nahq.org

National Association of Community Health Centers (NACHC) www.nachc.org

Project Management Institute (PMI)  www.pmi.org

Personality Profile

I recently completed the Keirsey Temperament Sorter. My results indicate that my personality type is an ENFJ - Idealist Teacher. Here's a brief description of my personality type from the report I received:

"Teachers are motivational and can influence others around them with great ease. They are people-oriented and focused on maintaining morale. They work well with personnel and their enthusiasm is inspiring to others. They can be very creative in finding ways for people to participate on teams and are likely to arrange social functions to gather people. They are expressive and intuitive and are more likely to make "people their highest priority over the task or project.Teachers tend to make good-natured leaders and usually have groups of followers. They are empathetic, handle people with charm and charisma, and are well-liked. They can easily place themselves into the feelings and situations of others to genuinely understand their point of view and needs."

Top 5 Themes from my "Strengths Finder" Assessment

- Connectedness: People who are especially talented in the Connectedness theme have faith in the links between all things. They believe there are few coincidences and that almost every event has a reason.

- Strategic: People who are especially talented in the Strategic theme create alternative ways to proceed. Faced with any given scenario, they can quickly spot the relevant patterns and issues.

- Belief: People who are especially talented in the Belief theme have certain core values that are unchanging. Out of these values emerges a defined purpose for their life.

- Achiever: People who are especially talented in the Achiever theme have a great deal of stamina and work hard. They take great satisfaction from being busy and productive.

- Intellection: People who are especially talented in the Intellection theme are characterized by their intellectual activity. They are introspective and appreciate intellectual discussions.

Top 5 Themes from my Strength Finder Assessment (Full Report)

Certifications

May 1997Present

Certified Quality Analyst (CQA)

Quality Assurance Institute (QAI)
Feb 2003Feb 2013

Project Management Professional (PMP)

Project Management Institute (PMI)
Feb 2010Feb 2013

Certified Professional in Healthcare Information and Management Systems (CPHIMS)

HIMSS
Sep 2009Oct 2011

Certified Scrum Master (CSM)

Scrum Alliance, Inc.