Vijay Reddy

Vijay Reddy

Work experience

Work experience
May 2009 - Present

Program Manager

Help for Volunteers

Project and Program Management Services for Community Service groups

-Design and Development of web portals

-Online Communications and Collaboration Tools (Forums, webinars, Groups, etc.)

-Setting up of and Migration to Google Apps

-Regional Communications Coordination

-Coordination of Medical camps, Blood Drives, Bone Marrow Donor Registrations

Aug 2010 - Present

Performance & Quality Improvement Consultant

Aunt Martha's Youth Service Center and Health Network

Healthcare Performance and Quality Improvement

  • Performance Assessment & Improvement
  • Quality Planning, Quality Control, and Quality Improvement
  • Business Process Analysis
  • Planning, Facilitating, and Monitoring Improvement Pojects
  • Health IT Project Management (EPM and EHR)
  • Workflow Analysis at Community Health Centers
  • Patient Flow Analysis and Improvement
Sep 2008 - May 2009

Process Consultant Specialist

Kaiser Foundation Hospitals (Kaiser Permanente)
  • Led Enterprise On-boarding program covering more than 150,000 employees spread across multiple States to ensure new hires have all the needed resources (assets, accesses, and knowledge) to be productive as they come on-board.
  • Led the Departmental Collaboration portal project with associated process development using different technologies.
Jan 2004 - Sep 2008

Sr. Director, West Region PMO

CSC (also consulting at Kaiser Permanente)
  • Helped Kaiser Permanente in improving various business and IT Processes.
  • Developed Enterprise IT Process framework aligned with PMI’s PMBOK Guide, SEI CMMI, and other major industry frameworks and standards.
  • Helped Kaiser establish an Enterprise Test Management and Quality Assurance process.
  • Led the Enterprise Change Management and Change Advisory Boards project.
  • Helped Kaiser establish Business Readiness criteria to assure project success.
  • Led Business Process Modeling activities for major enterprise wide programs.
  • Helped Kaiser establish Enterprise Requirements Management process with tool support.
  • Led the development of “Application Discovery and Dependency” system.
Oct 2003 - Jan 2004

Director, West Region PMO

CSC (also consulting at SCE)
  • Led IT audit / assessment project for various groups within Southern California Edison (SCE) and helped them establish a road-map for improvement. 
  • Led SCE's Defect Prevention initiative.
Jan 1999 - Oct 2003

Director, Corporate PMO

CSC / Covansys
  • Guided and supported various IT projects through Corporate Project Management Office (PMO).
  • Led the organizational Project Management (PM) development through Project Management Professional (PMP) Certification preparation Training and establishing PM Communities. 
  • Managed IT Audit and Migration project for Gale/Thompson publishing.
  • Major clients served: AT&T, Merrill Lynch, State of Tennessee, Verity, Gale, CHASE, W.W. Grainger
Nov 1992 - Dec 1998

Sr. Project Manager

CSC / Covansys
  • Established Offshore Development Team and PMO to manage Integrated Supply Chain Logistics (ISCL) at Lands’ End. The goal was to optimize Supply Chain Logistics Operations. The focus was primarily on Project Management and QA processes.
  • Established and led one of the first full service Offshore Development Centers in India.
  • Led company wide performance improvement programs using ISO 9001, CMM, Baldrige, etc.
  • Led various development, implementation, and assessment projects for global clients.
  • Assured PMO success with various innovative project reviews and advisory services.Major clients served: ESD, Priority Health, Spartan Stores, Lands’ End, etc.





Planning for the future in the global marketplace

Assessing the competitive environment

Managing technology and innovation

Managing products and services

Serving customers

Developing sustainable solutions

Leading people and teams

Process Improvement

Process Improvement is one of my core competencies. I have 17 years of rich experience in helping organizations achieve Performance Excellence through disciplined application Process Improvement / Quality Management frameworks, models, standards, tools, and techniques.

Project Management

Project Management is one of my core competencies. I have 17 years of progressive experience in planning and managing Projects, helping clients with their Project Management processes, setting up and managing Project Management Offices (PMOs), developing and delivering Project Management courses, developing and mentoring Project Managers, and helping Project Managers achieve PMP Certifications.


Community Service - Making a difference in the lives of fellow brothers and sisters in our communities

Human Values - Living Human Values at home, at work, and in our communities to achieve excellence

Vijay at a Glance

My Vision: My life is passionately filled with selfless loving service making the lives of people happier, healthier, and brighter with better quality of life!

My Mission: Work relentlessly to realize my Vision by leveraging all the knowledge, skills, and other resources given by God. And get better at this every day!

My Core Values: Truth, Right Action, Peace, Love, Non-Violence; Team work, Honesty, Integrity, Self-respect, Self-confidence, and Selfless Service.

My Key Principles: Unity of thought, word, and deed; Lead by example; Golden Rule; Love All, Serve All; Help Ever, Hurt Never; Work is worship, Duty is God; Unity of Faiths

My Attitude: 'Be Positive’ is in my blood. I strive to ‘B +ve’ and peaceful in life, regardless of the situation. I strive to maintain ‘Positive / Improvement Attitude’ in all that I do.

My Understanding of People Power: Nothing is impossible to achieve if our Vision and Goals are clear. If we provide the right environment and leadership, people can deliver world-class results by tappinginto their 'unlimited potential' for excellence. I strongly believe in People Power that can be tapped to achieve Organizational and Individual Goals successfully if we provide the right environment (structure, process, culture, tools, and technology) that will enable people to:- bring out their best.- clearly see the underlying unity in apparently diverse environment, and- work together for a common Goal of ‘Making Lives Better’

My Thoughts on Diversity: Simply hiring people with different backgrounds, such as, race, ethnicity, gender, color, etc. and keeping them on payroll is ‘Basic Diversity’. Recognizing and constantly promoting the ‘unity’ -the common thread, common conscience, common source of life - among seemingly diverse people, cultures, thoughts, attitudes, and behaviors is ‘True Diversity’. Unless we recognize and truly believe the underlying unity among all human beings, any efforts on Diversity Programs will be superficial.

My Thoughts on Corporate Compliance, Ethics and Social Responsibility: Corporate Compliance and Ethics programs driven by government regulations and ‘fear of exposure’ will not give us lasting results. We need to have a strong Human Values program that will bring out the ‘best human values’ that are latent in all of us which in turn guide us to do the “right thing” even in the absence of regulations. We should all work together to move away from “fear of exposure” towards “doing the right thing”.


Passionately helping organizations realize their Vision faster, better, and safer in an ethical, compliant, and socially responsible manner leveraging my core competencies which include: Project Management, Process Improvement, Quality Management, Change Management, Business Analysis, Business Process Management, Leadership, and Information Technology.

  • Extensive Project and Quality Management experience in Healthcare, Utilities, Finance, Insurance, Telecom, IT Services, Supply Chain Management, and Non-profit sectors.
  • Established PMOs and PM Communities; managed large projects in matrixed environments; Developed several PMs as PMI Certified PMPs through formal training and mentoring.
  • Successfully integrated multiple industry standards, models, and frameworks.
  • Led major improvement efforts leading to ISO 9001 certification and CMM Assessments.
  • Excellent analytical, problem solving, communications, and situational leadership skills.
  • Ability to build and maintain excellent relationships with stakeholders at all levels.
  • 12 years of Software Engineering and 17 years of Project Management and Leadership experience – with 5+ years in Health Care IT and ME-PI environment.

Professional Affiliations

American College of Healthcare Executives (ACHE)  www.ache.orgAmerican Health Information Management Association (AHIMA) www.ahima.orgAmerican Society for Quality (ASQ) www.asq.orgAmerica's Health Insurance Plans (AHIP)  www.ahip.orgAssociation of Computing Machinery (ACM) www.acm.orgBusiness Forms Management Association (BFMA)  www.bfma.orgHealthcare Information and Management Systems Society (HIMSS)  www.himss.orgIEEE Computer Society Information Systems Audit and Control Association (ISACA) www.isaca.orgInstitute for Healthcare Improvement (IHI)  www.ihi.orgInstitute of Electrical and Electronics Engineers (IEEE) of Management Consultants, USA (IMC) www.imcusa.orgInternational Institute of Business Analysis (IIBA)  www.theiiba.orgNational Association of Healthcare Quality (NAHQ)

National Association of Community Health Centers (NACHC)

Project Management Institute (PMI)

Personality Profile

I recently completed the Keirsey Temperament Sorter. My results indicate that my personality type is an ENFJ - Idealist Teacher. Here's a brief description of my personality type from the report I received:

"Teachers are motivational and can influence others around them with great ease. They are people-oriented and focused on maintaining morale. They work well with personnel and their enthusiasm is inspiring to others. They can be very creative in finding ways for people to participate on teams and are likely to arrange social functions to gather people. They are expressive and intuitive and are more likely to make "people their highest priority over the task or project.Teachers tend to make good-natured leaders and usually have groups of followers. They are empathetic, handle people with charm and charisma, and are well-liked. They can easily place themselves into the feelings and situations of others to genuinely understand their point of view and needs."

Top 5 Themes from my "Strengths Finder" Assessment

- Connectedness: People who are especially talented in the Connectedness theme have faith in the links between all things. They believe there are few coincidences and that almost every event has a reason.

- Strategic: People who are especially talented in the Strategic theme create alternative ways to proceed. Faced with any given scenario, they can quickly spot the relevant patterns and issues.

- Belief: People who are especially talented in the Belief theme have certain core values that are unchanging. Out of these values emerges a defined purpose for their life.

- Achiever: People who are especially talented in the Achiever theme have a great deal of stamina and work hard. They take great satisfaction from being busy and productive.

- Intellection: People who are especially talented in the Intellection theme are characterized by their intellectual activity. They are introspective and appreciate intellectual discussions.

Top 5 Themes from my Strength Finder Assessment (Full Report)


May 1997 - Present

Certified Quality Analyst (CQA)

Quality Assurance Institute (QAI)
Feb 2003 - Feb 2013

Project Management Professional (PMP)

Project Management Institute (PMI)
Feb 2010 - Feb 2013

Certified Professional in Healthcare Information and Management Systems (CPHIMS)

Sep 2009 - Oct 2011

Certified Scrum Master (CSM)

Scrum Alliance, Inc.