Vijayaraman Aiyer

Work History

Work History

Paging Service Representative

Paging Services
From Pagelink Paging Service Representative Message Transmission Activations of Pagers on Motorola Unipage system Back up and maintenance of unipage console Office intranet installation and troubleshooting

Sr Exec, Customer Service

First Flight Couriers Ltd
From., Baroda. Sr Exec, Customer Service Handling Customer Queries and tracking Domestic & International Shipments Load Pre-alerts and Counter-alerts Handling Surface cargo Hub detention and bag offloading reporting Active involvement in upbringing of VAS product‘ Emotional Bond

Hutch Shop Manager

Hutch
Since Hutch., Baroda Shop Manager Achieving Monthly Sales targets(Postpaid) Achieving quality Scores above 90% for the store Maintaining attrition below 33% Maintaining SLAs Franchisee relationship Store Profitability to increase by 20% every quarter Was adjudged the Best employee(You Made A Difference) for retention of a large account.

Manager

Vodafone Essar
Since Gujarat Ltd., Vapi Branch Customer Ser. Manager Achieving specified monthly Sales Targets(Primarily Postpaid)@ Vodafone Stores(2 vodafone Stores) Achieving Churn Targets below 2% and ARPU churn below 1.5% Quality @ all service touch points to be maintained as per standards Roll outs/Service Reach as per targets and within set TAT Staffing & to Control Attrition To maintain SLAs for the Branch Agency Management(Welcome Visit/Retentions) Was Adjudged the Red Rocksolid Restless Values Champion for imbibing Customer Service values in the Team and making the team to be best team in circle.

Area Service Manager

Vodafone Essar
Won the Best Zonal Customer Service Manager Award for the year Certified as Manager As Coach and Trainer(MACT) Since Gujarat Ltd., Surat Area Service Manager Key Result Areas Achieving Specific Monthly Sales Targets(Primarily Postpaid)@ Vodafone Stores(7 Vodafone Stores) Roll outs/Service Reach as per targets and within set TAT(Project‘ Vistaar') for Surat Zone Quality @ all service touch points to be maintained as per standards Ministore(tier 1, 2&3) Operations & Maintenance in the zone Staffing & to Control Attrition To maintain SLAs Vodafone Store Transactions Store Profitability to increase by 25% every quarter VAS Revenue to increase by 25% every quarter Have been certified as Train the Trainer

Zonal Customer Service Head

Aircel Ltd
Since till June' 13., Surat Zonal Customer Service Head Key Result Areas Achieving Store Profitability targets Achieving specific Monthly Sales Targets(postpaid, Prepaid and Recharge)@ Stores Achieving specific Monthly Collection Targets To Maintain Compliance/SLAs To Achieve Specific Monthly Churn Targets To Maintain Complaints/Base to specified levels

Head

Aircel Ltd
Since till Jan' 13., Ahmedabad Head-CS Zonal Operations Key Result Areas Achieving Revenue Targets & Outlet Profitability targets for the circle by achieving Store Postpaid, Prepaid and recharge targets Complaint Reduction Process & Application Support Controlling Churn% for the circle Documentation Compliance Collection Efficiency of circle Driving Experience Enhancement & Cost Reduction programs Self Service Penetration Customer Engagement Programs

Skills

Skills

Customer Queries

Franchisee

scores

STAFFING

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