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Summary

Successful eCommerce Technology & Delivery leader well versed in managing all aspects of the software development life cycle from concept development to launch. I have delivered various projects in Agile and Waterfall Methodology. I have hands on development & management expertise on IBM Commerce, SAP Hybris, Oracle Endeca, and multiple niche software.

Education

Jun 2000Jun 2004

B.Tech - Information Technology

University of Madras.                 GPA - 3/4

Career Highlights

  • A seasoned, results driven e-Commerce delivery leader with 14.3 years in Information Technology and 12 years in eCommerce domain
  • Worked with America's leading Retail BioMedical Devices company for 6+ years in Pittsburgh, PA
  • Played various roles from Scrum Master to Program Manager to Transition Manager to Delivery Manager to Delivery Partner
  • Helped in establishing 6 new Logos for TCS. Handling customers from various geographical locations like USA, Australia, New Zealand, South Korea, Indonesia and Thailand
  • Setting up of teams in various technologies
    • eCommerce - IBM WCS, Hybris eCommerce
    • Search Engine - Endeca & SOLR
    • Order Management - Sterling OMS & WMS, Hybris OMS
    • Content Management - AEM, TeamSite
    • Product Management - Hybris PCM, Akeneo, Agility
    • Data Warehousing - Informatica, Ab Initio
    • Cloud Engineering - AWS, Azzure

    ECommerce based career highlights

    • Implemented 4 Hybris eCommerce websites, 2 Hybris OMS implementations and 2 Hybris 1808 upgrade programs.
    • Managed DevOps teams for 2 WCS based programs (including IBM Sterling OMS, WMS, IIB and AWS Cloud team) 
    • Responsible for Delivery of large project teams for global implementation rollouts of enterprise class B2B, B2C application platforms. Hands on experience in implementing large-scale transformation engagements
    • As Digital Business Consultant responsible for eCommerce Product fitment, architecting eCommerce solutions, and mapping functionalities with business processes
    • Led and participated in Solution Blueprinting Workshops to determine customer journeys, personas, Technical Roadmap and to-be processes
    • As Unified Commerce Leader - built (Setting up teams, coached & defined processes and streamlined process to matured model) Agile DevOps team for Australian Retail customer 
      • Helped creating various product team - Discovery (Headless commerce, mobile app & Search), Content, Loyalty, Checkout, Fulfillment, Microservices, Shared Services and leadership team
      • Enabled Dev Ops based platform support team
      • Supported in building DevOps Engineering & Tools team
      • Instrumental in creating Shared Services team - Architects, DBAs, Agile & DevOps Coach, Iteration Managers, Release & Service Management teams
      • Setup Command Center/Site Ops/L0 support team
      • Collaborated with customer to setup critical KPIs like Change Success (80%), Release Rate (Daily release), Incident Management, System Availability (99.95%), System Performance (<4 sec website) and coached teams to achieve it
      • Implemented Delivery governance of projects and responsible to ensure good “Day-0” experience for new engagements
      • Helped the customer to successfully face the first holiday season in the newer platform
    • Responsible for the execution of the digital transformation engagements in
      • SAP Hybris Commerce B2C & B2B websites, SAP Hybris OMS implementations for Major US Auto Parts Company in Agile
      • SAP Hybris Commerce B2B website for Major US Landscaping company in Agile
      • Infrastructure Migration to AWS Cloud for IBM WCS & IIB, Sterling OMS & WMS system for Australian Retailer
    • Search Solution consultant (Oracle Endeca & SOLR) for Search, Refinements, Type ahead, Guided Navigation, Guided Selling, Cross Selling, Up Selling, Boost-Bury, Feature/Hero products
    • Technical Architect for custom Contact Management system which increased leads in SalesForce CRM for better manageability

    Management highlights

    • Exceptional focus on all aspects of P&L management and reporting at both a pursuit and client level
    • Proven experience in running complex, multi-million dollar accounts with multiple stakeholders
    • Excellent leadership skills and gravitas necessary to operate at CxO level – selling and delivering consulting and technology engagements
    • Ability to innovatively and constructively challenge the status quo to drive forward the business
    • Able to operate with a high degree of independence as well as being part of a team
    • Having regular meets with customers, ensuring all customer problems from staffing to project delivery to project costing are taken care
    • Handling pending invoices, operational margin, meeting baselined targets
    • Setting development & support team for four new Logo
    • As part of Presales team, responsible for handling all RFPs/RFIs on eCommerce by providing Solutioning, thought leadership, estimations, delivery oversight as well as client partnership to deliver strategies and solutions
    • Managing 40+ resources directly and 80+ indirectly, ensuring project delivery & risks are managed properly
    • Managed various projects like Dev. Ops., Cloud Engineering &  Infrastructure, QA - Manual, Automation & Perf testing, App. Dev. - .NET & Java, Supply Chain, DBA - Oracle & SQL Server, etc.

    Work History

    Feb 2019Present

    eCommerce Technology & Delivery Leader

    Tata Consultancy Services Ltd.

    Clients – Multiple retail clients from APAC & ANZ
    Portfolio Size – $10.5 Million
    Resources Size – 80+

    Responsibilities:

    • Working on blueprinting MicroServices based Omni-Channel eCommerce for South Korean customer
    • Working on digital transformation for Thailand based customer
    • Working on replatforming eCommerce website for Indonesia based customer
    • Implemented Hybris 1808 upgrade and managing DevOps team for New Zealand based Home Improvement customer
    • Managing DevOps team for New Zealand based online Apparel customer
    • Managing DevOps team for eCommerce website of Australian variety store customer
    • Managing DevOps team for eCommerce website & Mobile App of Australian liquor store customer
    • Building APAC (Incl. ANZ) Center Of Excellence team for eCommerce, Content Management, MicroServices, Cloud Engineering 
    May 2018Jan 2019

    eCommerce Technology & Delivery Leader

    Tata Consultancy Services Ltd.

    Clients – Leading Australian Departmental Store
    Portfolio Size – $4.5 Million
    Resources Size – 45+

    Achievements & Responsibilities:

    • Worked on bid for proposal for Unified Commerce team
    • Built Unified Commerce team for customer's ecommerce site.
    • Setup Site Operations/Command center/L0 support team
    • Built a shared services team with Architects, Release Managers, DBAs, Dev Ops & Agile Coach, Iteration Manager team for products
    • Defined 6 Critical KPIs for Agile Dev Ops world - Release Cycle, Change Success, Manging Dev Ops for Online eCommerce Website including Content Management, Order Management, Search Engine, Messaging system, QA Testing, DBAs, Dev Ops Engineering team & Cloud Engineering team
    • Managing Products team like Discovery, Checkout, Payment, SCRUM Masters & OMS Upgrade team. 
    • Perform resource allocations and workload assignments according to delivery requirements
    • Evaluate the performance of team members and determine training needs
    • Serve as primary contact for customer inquiries and concerns
    • Perform customer negotiations for delivery rates
    • Develop process improvements to achieve cost effectiveness and time saving
    • Making critical business decisions to meet customer expectations
    • Develop scope and budget for delivery projects
    • Report delivery status to customers and develop required delivery documentations
    • Forecasting pipeline projects and existing project revenue
    • Managing Invoicing and Account Profitability
    Nov 2017Apr 2018

    Account Delivery Manager

    Tata Consultancy Services Ltd.

    Clients – Leading US Landscaping Company
    Portfolio Size – $2 Million
    Resources Size – 30+

    Achievements & Responsibilities:

    • Managing Delivery of B2B Website implementation including PIM, Search Engine, Data Supply Chain, QA Testing, and R&M team
    • Perform resource allocations and workload assignments according to delivery requirements
    • Evaluate the performance of team members and determine training needs
    • Serve as primary contact for customer inquiries and concerns
    • Perform customer negotiations for delivery rates
    • Develop process improvements to achieve cost effectiveness and time saving
    • Making critical business decisions to meet customer expectations
    • Develop scope and budget for delivery projects
    • Report delivery status to customers and develop required delivery documentations
    • Forecasting pipeline projects and existing project revenue
    • Managing Invoicing, Account Profitability
    • Additionally leading team as SCRUM Master
    Apr 2016Apr 2018

    Account Delivery Manager

    Tata Consultancy Services Ltd.

    Clients – Leading US Automobile  Company
    Portfolio Size – $Million
    Resources Size – 65+

    Achievements & Responsibilities:

    • Won four RFP worth $ 6.5 million.
    • Managing Delivery of 6 Programs - QA Team,  B2B Website implementation, PIM Development team, Search Engine Team, R&M teamData Supply Chain
    • Managing Resources and their task allocation along with client IT Directors
    • Perform resource allocations and workload assignments according to delivery requirements
    • Evaluate the performance of team members and determine training needs
    • Serve as primary contact for customer inquiries and concerns
    • Perform customer negotiations for delivery rates
    • Develop process improvements to achieve cost effectiveness and time saving
    • Making critical business decisions to meet customer expectations
    • Develop scope and budget for delivery projects
    • Report delivery status to customers and develop required delivery documentations
    • Forecasting pipeline projects and existing project revenue
    • Managing Invoicing, Account Profitability
    • Additionally leading team as SCRUM Master
    Apr 2016Nov 2017

    Account Delivery Manager

    Tata Consultancy Services Ltd.

    Clients – Leading US Home Improvement Company
    Portfolio Size – $4 Million
    Resources Size – 35+

    Achievements & Responsibilities:

    • Managing Delivery of 2 Programs containing QA Team,  Content Team, Web & Infrastructure Dev Ops, Data Supply Chain & Search Engine team
      • Perform resource allocations and workload assignments according to delivery requirements
      • Evaluate the performance of team members and determine training needs
      • Serve as primary contact for customer inquiries and concerns
      • Perform customer negotiations for delivery rates
      • Develop process improvements to achieve cost effectiveness and time saving
      • Making critical business decisions to meet customer expectations
      • Develop scope and budget for delivery projects
      • Report delivery status to customers and develop required delivery documentations
      • Forecasting pipeline projects and existing project revenue
      • Managing Invoicing, Account Profitability
      • Additionally leading team as SCRUM Master
      Mar 2015Mar 2016

      Account Delivery Manager

      Cognizant Technology Solutions Pvt. Ltd

      Client – Leading US Pathology Company 
      Portfolio Size – $10 Million
      Resources Size – 65+

      Achievements & Responsibilities:

      • Leading RFP discussion and final presentation.
      • Won two RFP worth $1 million for Q2, $1.5 million for Q3.
      • Managing Resources and their task allocation along with client IT Director.
      • Forecasting pipeline projects and existing project revenue.
      • Managing Invoicing, Account Profitability
      • Additionally leading team as SCRUM Master.
      Aug 2014Feb 2015

      Offshore Delivery Manager

      Cognizant Technology Solutions Pvt. Ltd

      Client –Leading US Medical Devices Company 
      Portfolio Size – $16 Million
      Resources Size – 80+

      Achievements & Responsibilities:

      • Managing Delivery of 8 Projects – QA Team, DBA Support, Web & Infrastructure Support, IBM Websphere Commerce development team, UX & BA team.
      • Pursuing new opportunities in EMEA, APAC and ANZ.
      • Created new opportunities in UK worth - $1 Million
      • Won RFP on SharePoint 2013 migration – $2 Million
      • Forecasting pipeline projects and existing project revenue.
      • Managing Invoicing, Account Profitability
      • SME for Supply Chain.
      Jan 2014Aug 2014

      Onsite Delivery Manager

      Cognizant Technology Solutions US. Corp

      Client –Leading US Medical Devices Company
      Portfolio Size – $12 Million
      Resources Size – 50+

      Achievements & Responsibilities:

      • Managing Delivery of 18 Teams under various technologies – QA Team, DBA Support, Web & Infrastructure Support, IBM Websphere Commerce development team, UX & BA team, SharePoint Support, .NET Development team.
      • Meeting Client Managers & Directors on team performance and ensuring deliverables are achieved in time
      • Won RFP on Support Program (Infrastructure and Development Support) - $1.5 Million
      • Won RFP on Hybris & Adobe Experience Manager development - $2 Million
      • Driving New Opportunities in NA region & Resource placement in areas like SAP, SalesForce.com
      • Forecasting pipeline projects and existing project revenue
      • Managing Invoicing, Account Profitability
      Apr 2011Dec 2013

      Program Manager

      Cognizant Technology Solutions US. Corp

      Client –Leading US Medical Devices Company
      Portfolio Size – $6 Million
      Resources Size – 30+

      Achievements & Responsibilities:

      • Won RFP for Oracle, eCommerce, Mobile based project worth $1.8 Million
      • Working with various team on day to day basis to ensure delivery of the projects aren’t slipped.
      • Along with Program Management worked as Architect by designing Database, Search Engine, Supply Chain.
      • Designed Endeca Search Engine based application which hold both PIM (Product Information Manager) and PCM (Product Catalog Manager)
      • Designed and developed application’s migration process using Informatica for migrating from MS SQL Server 2005 to Oracle database.
      • Application architecture was designed using simpler technology - Struts 2.0 and database to Endeca. Designed - Use Case Requirement, High Level design, and detailed design.
      • Successful completion of database & ETL with zero defects, also identified data cleanup process for customer.
      • Other activities have been testing the application as I have in depth understanding of the application.
      • Led a 28 member team.
      Jun 2008Mar 2011

      Project Leader

      Cognizant Technology Solutions US. Corp

      Client –Leading US Medical Devices Company
      Portfolio Size – $2 Million
      Resources Size – 8+

      Achievements & Responsibilities:

      • Led the project team size of 8. Successfully maintained 100% SLA for 15 months.
      • Completed 35 major enhancements.
      • Also managed Thermo Fisher Scientific internal employee portal using Vignette Portal 4.5 and Order Processing system using Vignette Business Integration System for processing order from EDI, Ariba.
      • Point of contact for any issues related to 16 integrated systems as part of the support.
      • Created understanding process for Business users and also created knowledge base for the application as well as business process since the website was about to be sunset and new site will inherit same business process.
      • Entire team handled 400+ defects for sunset application and none of the 400+ defect was ever reopened.
      • Interacted numerous times directly with Vice-Presidents, Directors and managers from various divisions to provide the best & quickest possible solution
      Apr 2007May 2008

      Offshore Project Leader

      Cognizant Technology Solutions Pvt. Ltd

      Client –Leading US Pharmaceutical Company

      Responsibilities:

      • Worked on requirement gathering & analysis for 4 Medium scale projects
      • Acted as Business Analyst, worked with customer directly and complied User Requirement document and created High Level Design, Detail Design for these projects.
      • Singled Handedly designed, developed Database & Application Architecture
      Nov 2005Mar 2007

      Senior Developer

      Cognizant Technology Solutions Pvt. Ltd

      Responsibilities:

      • Led team size of 15 for final phase of the application.
      • Successfully completed final phase of application consisting of 24 Use cases.
      • Apart from regular team also led a team to build an internal customized search engine for customer to search for compounds.
      • Gathered requirement and analyzed the requirements and ensured new requirements are taken as Change Request. Upon requirement gathering and analysis, designed use case diagram, sequence diagram for all 24 use cases. Closed all existing defects in the application.
      • Closed all existing Non-Compliance (15) when I took over the leadership and after which never got a single Non- Compliance for the project.
      • Project was picked random for CMMI Level 5 and delivered all details need for show case this project was CMMI Level 5 under compliance.
      May 2005Oct 2005

      Developer

      Cognizant Technology Solutions Pvt. Ltd

      Duties:

      • Rework on the Architecture to incorporate issue with respect to application workflow.
      • Implemented Architecture component with design patterns like Interceptor, Delegator, Façade, Fly way pattern. Worked on improving performance of oracle database queries.
      • Provided solution interacting with Oracle 10g Reporting Server using standalone RMI Server so that it becomes an individual component which doesn’t depend on the application server.
      • Led team of 6 in completing 18 medium-high complex use cases.
      • Converted existing application code which was written in PRO* C to Oracle based stored procedures. Identified and developed a solution to interact with Oracle Reporting server for generation of forms & reports. Understanding the use case with analyzes gaps reduced time taken for development use cases which I worked.
      • Started developing use case from end to end (User Interface in Java Swings, Business layer in POJO & EJB 2.0, database stored procedures – Oracle).
      • Helped team successfully roll out phase I release.
      • Worked as Database developer on Functional Proof of Concept (FPOC) for CMGD.
      • Provided solution for inserting multiple number of records using Nested table in Oracle, most used across this application.
      • Successful release of FPOC without a defect in database. Developed User Interface screens in Java swing for FPOC.
      Dec 2003Mar 2005

      Developer - Internship

      PentaSoft Technologies Ltd.

      Duties:

      • Worked in PentaSoft Technologies as Internship trainee developer. Worked as developer on Visual Basic 6 and ASP .NET.
      • Developed a project for mobile application using WAP protocol.