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Expert in Realtime monitoring using CMS, Aspect &CC Pulse
 A keen planner & implementer, an ambitious and    motivated individual with a desire to achieve and to pursue a responsible and challenging position &    successful growth oriented career. Resourceful in acting as an escalation gate to resolve critical issues of    the team members. Skilled in conducting various training sessions for enhancing performance and quality    of service.


  • Playing European football,
  • Snooker,
  • Table Tennis &
  • Badminton.


I am a quick learner with a positive attitude and a never ending zeal to excel in my assignments.

HCL has given me insight into business world.  Some of my key learning has been- handling B2C queries & implementing solutions in line with organizational goals. I am competent as an individual and also as a team player in assessing and implementing effective solutions with an aim to improve business delivery thereby creating customer loyalty and improving business revenues. 

  • Resourceful in understanding real-time needs of customer/organization and accordingly working in team to monitor, evaluate and customize delivery style. 
  • Resourceful at maintaining business relationship with clients and customers and management
  • Capability to align self efforts and goal to teams and organizational goal. 


Personal Information :

Father's Name:Mr. R.K Hingmang

Date of Birth: 31/03/1982

LanguagesEnglish, Punjabi,Sanskrit, Nepali and Hindi.


Marital Status: Single

Work experience

Oct 2005Present

Executive- Service Level Desk

HCL Technologies Ltd. BPO Services



Honors diploma in Web centric computing