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VIDISHA SUTHAR

  • 5, Nilkanth Bungalows, Nr.Hi-Tech Appartment, Nr. HDFC Bank, Mithakali Six Road, Navrangpura, Ahmedabad Gujarat-380009
  • 7779030489

ADMINISTRATION & CUSTOMER SERVICE PROFESSIONAL

Summary

Over 4 years of experience in:
Sales & Marketing Client Servicing Project Management
Distribution & Channel Management Market/ Competitor Management Recruitment Management
• Skilled in conducting competitor analysis to study market trends / competitor moves thus achieve the market share
• Amplified customer base by 90% by maintaining effective relationships, customer service updates
• Experienced in enhancing market penetration, business volumes and growth by direct selling & project selling activities
• Track record of consistently achieving sales targets at branches by identifying high-yielding services & products
• Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues
• Possess effective communication, interpersonal, problem solving and negotiation skills with the ability to coordinate with Principal, Suppliers & Overseas Partners for import of appropriate product line as per market requirement

Work History

Aug 2015Present

Back Office Manager

Everest Security Pvt. Ltd
Jun 2013Jul 2014

Agency Development Manager

HDFC Standard Life Insurance Ltd

To manage sales and business objective of the cluster, meeting or exceeding key targets, To ensure achievement of sales targets with optimal market coverage, To plan resource allocation and be responsible for financial viability of the cluster, To effectively lead and manage his sales team by providing them with ongoing coaching, To ensure that the sale behavior, sales ethics and sales practices of the sales team comply with company standards and regulations, To closely work with the branch / channel head to design sales strategies and initiatives that will cause improvement of sales performance across business. 

Geographic Area Covered : Branch/ Cluster Stakeholders : Internal : Training, Product Management, Marketing, Branch Operations, Distribution Operations External : Channel Partner achievement of sales targets with optimal market coverage, To plan resource allocation and be responsible for financial viability of the cluster, To effectively lead and manage his sales team by providing them with ongoing coaching, To ensure that the sale behavior, sales ethics and sales practices of the sales team comply with company standards and regulations, To closely work with the branch / channel head to design sales strategies and initiatives that will cause improvement of sales performance across business. Organizational Relationships

Achieve ANP targets through assigned branches Achieve pre-set business targets on ANP, case count, active branch, active sales staff and various KPIs for designated branches/cluster Develop joint business and implementation plans with branch manager Interact regularly with Sales/ operations team to set targets & achieve required sales Initial grooming of the Wealth Managers in presentation & selling skills Make joint calls with sales team , if required during the initial months Accompany the sales team on calls with high-ticket clients Build up and maintain solid relationship and rapport with partner's district managers, branch managers and all frontline sales Training of the sales team Provide on-going training to partner's staff, including products, sales technique, prospecting, objection handling and sales operation and process etc. To train the Wealth Managers on Presentation and Selling Skills Monitor sales & provide support Analyze the productivity of Sales / operation team to ensure they are delivering

Dec 2012Mar 2013

Public Relationship Officer

 Global Vision (NGO)

Recruit candidate under you, Expand the Network
Expand the volume of business, Move on the field for the same
Follow  Sales  Process to recruit partners (Orders) and report to Branch Manager Co- ordinate if needed the Business Opportunities Programme (Seminar) and arrange everything within the budget allotted to you
Arrange client meet and do the requisite booking for the event
Business Development through  marketing  and promotional activities
To Develop New Customers / Agents / Distributors in Target Market
Relationship with existing clients and vendors
Day to Day  Market  survey, analyses the reports & send it across to the Branch Manager

Jan 2012Dec 2012

Officer

ICICI Bank Ltd

Handling Cash area and all work related cash like Discrepenceny register maitancence ,

Fake note processing , generating Indent Requirement , Branch Monthly Bill processing , 15h/g Form Processing, Deliverable maintains.

 Handling front desk queries related to address change , Cheque book and ATM request , Processing RTGS, Transfer, NEFT, etc. and sometimes handling loan queries.

Selling Current Account, Saving Account, Life Insurance, Credit Card, Home Loan, Car Loan, Personal Loan, General Insurance, PPF Account etc.

Education

Apr 2009Apr 2011

Master Of Business Administration(M.B.A.)

Bharthidasan University, Tiruchillapalli, India

1st Class in Human Resource Services

Mar 2007Apr 2009

Bachelor of Arts

Sardar Patel University, VallabhVidhyanagar, India

English Literature, 1st Class and 2nd Rank in the University

OTHER ACHIVMENT:

  • Achieved 2nd rank in B.A. with English Literature in S.P.University.
  • Undertaken Job Fair as live project in October 2009 and 2010.
  • undertaken summer internship project on  "Training and Development" at Nirma chemical complex- Bhavnagar in may-June 2010
  • Attended seminar "The unassailable" the national level summer project competition at SVIM, Kadi in October 2010.

Skills

  • Strong Sense of Public Relation on behalf of building management.
  • Soft Spoken with Good Communication Skills.
  • Friendly, Outgoing Personality.
  • Take pride in quality of work.
  • Strong sense of
  • Effective and Efficient problem solver. (Both Mentally and Technically)
  • Excellent work history as regards work ethic, dependability and willingness to go the extra mile.
  • Tactful and Friendly Team Player with pleasant personality and excellent people skills.