Persistently curious, constantly learning, always kind
- Calgary Alberta
- [email protected]
Remote technical support via RingCentral, email, and Zendesk to solopreneurs and small businesses that used the JobJar web app to source and bid on jobs-to-be-done in residential renovation, repair, and maintenance.
• Key accomplishment: introduced a video creation tool (Lumen5) to efficiently produce educational and promotional videos for social media.
Delivered onsite consulting services to small businesses that (a) were migrating between cloud infrastructures and (b) needed to retire mission-critical custom-developed applications and adopt cloud-based, mobile-ready alternatives.
• Key accomplishment: migrated a highly sensitive financial business to a secure, regulatory-compliant cloud infrastructure.
Information technology support and training to businesses that used Office365, Daylite, and LightSpeed, on macOS and iOS devices along with Windows 7 and 10 workstations. Managed Cisco Meraki networks, CrashPlan, and Datto cloud backup.
Trained key clients (in-person and via webinars) on proprietary software-as-a-service (SaaS) for workforce safety and operations management; emailed campaigns on behalf of clients (using Constant Contact); funnelled customer intelligence to sales; grew revenue in accounts.
• Key accomplishment: reduced customer churn during an economic recession.
Led team producing collateral (brochures, posters, presentations, videos, tradeshow banners); qualified RFPs; managed online profile to raise organic search rank; gave input to web/social media strategy; taught presentation best practices; designed e-books for internal communications and outbound sales.
• Key accomplishment: won a complex engineering project bid (>$1.5M in fees)
Designed and produced print collateral, presentations, trade show and conference video loops, and banners; executed corporate photography assignments; managed marketing SharePoint subsite.
Sold and delivered IT services (technology audits, procurement, configuration, training, and vendor management) to small businesses in architecture, interior design, graphic design, engineering, restaurants, recruitment, retail, and real estate development.
Updated 1500+ PCs to new corporate standard as part of a project team; re-imaged, tested, and deployed desktop and laptop hardware; conducted business partner interviews and user acceptance testing on oil and gas applications.
• Key accomplishment: completed project on time and on budget
Supported applications used to manage gas transportation on TransCanada's mainline; audited application business logic; wrote documentation and trained business analysts to interpret SQL-extracted data.
• Key accomplishment: saved >$240K in annual software licensing costs
Taught adults (18-50+ age) and provided coaching on basic 3D animation, sound editing, digital video editing, and multimedia authoring; graded student portfolios.
Deployed AltaVista search engine and AltaVista Forum to support 100+ remote help desk analysts and onsite team members in the US$500M Citibank Project Enterprise managed by DEC (Digital Equipment Corporation, then Compaq, then HP Canada)
First- and second-level support to desktop and mobile users; administered email, calendar, and file servers; wrote user tutorials, taught in-house software courses.
Managed beta testing of KeyView software at Coca-Cola and Abbott Laboratories; wrote product documentation; provided third-level technical support to clients.
Communication and IT support and training for health care and micro-finance projects in Nepal, Bhutan, Nicaragua, Thailand, and the Philippines.
Completed courses in the Faculty of Education, took some M.Sc. courses in the Faculty of Engineering, and one MBA course in the Faculty of Management
Completed five-year program in 4-1/2 years and graduated in top 10% of class; in senior year, led class team designing a large-scale electricity generating plant; wrote computer models to simulate steam turbine operating characteristics
Additional work samples