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In Brief

Work

Jan 2014Mar 2016

Senior Client Relationship Manager

ComplyWorks Ltd.

Taught companies to use software-as-a-service (SaaS) to improve safety and business operations; enhanced customer mindshare; provided input to sales; grew revenue.

Nov 2007Mar 2013

Marketing Director

WorleyParsons Canada Infrastructure & Environment

Led marketing communications team for environmental consulting and infrastructure engineering services to support business development; monitored social media trends that impacted brand perception; raised visibility in Google organic search; taught staff to create TED-inspired presentations; conducted staff video interviews for internal and external communications; designed multimedia sales tools.

Oct 2006Oct 2007

Senior Technical Writer

WorleyParsons Komex

Designed and produced print collateral, presentations, trade show and conference video loops, and banners; executed corporate photography assignments; managed marketing SharePoint subsite.

Jun 2003Oct 2006

Senior Consultant

Claero Systems

Sold and delivered IT services (technology audits, procurement, configuration, training, and vendor management) to small businesses in architecture, interior design, graphic design, engineering, restaurants, recruitment, retail, and real estate development.

Nov 2002May 2003

Migration Specialist

Devon Energy

Updated 1500+ PCs to new corporate standard as part of a project team; re-imaged, tested, and deployed desktop and laptop hardware; conducted business partner interviews and user acceptance testing on oil and gas applications.

Oct 2000May 2002

Database Analyst

Fujitsu Consulting

Supported applications used to manage gas transportation on TransCanada's mainline; audited application business logic; wrote documentation and trained business analysts to interpret SQL-extracted data.

Apr 2000Oct 2000

Instructor

Applied Multimedia

Taught adult learners and provided individual coaching on basic 3D animation, sound editing, digital video editing, and multimedia authoring; graded student portfolios.

Oct 1996Apr 2000

Web Architect

OAO Technology Solutions

Deployed AltaVista search engine and AltaVista Forum to support 100+ remote help desk analysts and onsite team members in the US$500M Citibank Project Enterprise managed by DEC (Digital Equipment Corporation, later Compaq, eventually HP Canada)

Sep 1994Oct 1996

Support Analyst

TransCanada

First- and second-level support to desktop and mobile users; administered email, calendar, and file servers; wrote tutorials, taught in-house software courses; beta-tested software

Feb 1994Sep 1994

Help Desk Analyst

Keyword Office Technologies

Coordinated beta testing of KeyView software at Coca-Cola and Abbott Laboratories; wrote product documentation; provided third-level technical support

Sep 1988Feb 1994

Communications Advisor

University of Calgary International Centre

Communication support and training for health care and micro-finance projects in Nepal, Bhutan, Nicaragua, Thailand, and the Philippines.

Sep 1986Sep 1988

Teaching & Research Assistant

University of Calgary

Supervised computer labs and exams; created user tutorials and training materials

Mar 1985Mar 1986

Project Engineer

Shell Distribution Company Inc.

Managed field studies in large-scale biomass conversion and small-scale solar photovoltaic (PV) research with commercial and industrial partners; hosted trade show exhibits and acted as a company spokesperson for the marketing communications and public relations departments

Mar 1983Feb 1985

Engineering Supervisor

Pilipinas Shell Petroleum Corporation

Managed Electrical Engineering Department (9 direct reports) that did maintenance and repair on electrical/HVAC systems at a refinery owned and operated by Royal Dutch Shell

Education

Sep 1986Dec 1990

M.A. (candidate)

University of Calgary

Completed courses in the Faculty of Education, took some M.Sc. courses in the Faculty of Engineering, and one MBA course in the Faculty of Management

Jan 1978Jan 1983

B.Sc. Mechanical Engineering

University of the Philippines

Completed five-year program in 4-1/2 years and graduated in top 10% of class; in senior year, led class team designing a large-scale electricity generating plant; wrote computer models to simulate steam turbine operating characteristics