Persistently curious, constantly learning, always kind
- Calgary Alberta
- [email protected]
Information technology support and training to businesses that use predominantly macOS and iOS solutions. Monitor/manage Meraki networks, CrashPlan, and Datto cloud backup; malware remediation; Office365, Daylite, Lightspeed, other programs.
Taught companies to use software-as-a-service (SaaS) to improve safety and business operations; enhanced customer mindshare; provided input to sales; grew revenue.
Led marketing communications team for environmental consulting and infrastructure engineering services to support business development; monitored social media trends that impacted brand perception; raised visibility in Google organic search; taught staff to create TED-inspired presentations; conducted staff video interviews for internal and external communications; designed multimedia sales tools.
Designed and produced print collateral, presentations, trade show and conference video loops, and banners; executed corporate photography assignments; managed marketing SharePoint subsite.
Sold and delivered IT services (technology audits, procurement, configuration, training, and vendor management) to small businesses in architecture, interior design, graphic design, engineering, restaurants, recruitment, retail, and real estate development.
Updated 1500+ PCs to new corporate standard as part of a project team; re-imaged, tested, and deployed desktop and laptop hardware; conducted business partner interviews and user acceptance testing on oil and gas applications.
Supported applications used to manage gas transportation on TransCanada's mainline; audited application business logic; wrote documentation and trained business analysts to interpret SQL-extracted data.
Taught adult learners and provided individual coaching on basic 3D animation, sound editing, digital video editing, and multimedia authoring; graded student portfolios.
Deployed AltaVista search engine and AltaVista Forum to support 100+ remote help desk analysts and onsite team members in the US$500M Citibank Project Enterprise managed by DEC (Digital Equipment Corporation, later Compaq, eventually HP Canada)
First- and second-level support to desktop and mobile users; administered email, calendar, and file servers; wrote tutorials, taught in-house software courses; beta-tested software
Coordinated beta testing of KeyView software at Coca-Cola and Abbott Laboratories; wrote product documentation; provided third-level technical support
Communication and IT support and training for health care and micro-finance projects in Nepal, Bhutan, Nicaragua, Thailand, and the Philippines.
Supervised computer labs and exams; created user tutorials and training materials
Edited economic monographs and papers published for a nontechnical audience
Managed field studies in biomass conversion and solar photovoltaic (PV) research with commercial and industrial partners; hosted trade show exhibits and served as company spokesperson for the marketing communications and public relations departments
Managed Electrical Engineering Department (9 direct reports) that did maintenance and repair on electrical/HVAC systems at a petroleum refinery owned by Royal Dutch Shell
Completed courses in the Faculty of Education, took some M.Sc. courses in the Faculty of Engineering, and one MBA course in the Faculty of Management
Completed five-year program in 4-1/2 years and graduated in top 10% of class; in senior year, led class team designing a large-scale electricity generating plant; wrote computer models to simulate steam turbine operating characteristics