Work History

Work History
Jun 2013 - Present

Senior Quality Assurance Analyst - Air Schedules

Sabre technollogy, Sabre Corporation

Test enhancements and fixes as well as new features. Manual testing, test planning, negative testing. Working together with Business Analyst and Developer.

Feb 2007 - Jun 2013

Helpdesk Analyst and Product Specialist (Check-in & Schedule Change)

SabreSonic, Airline Solutions, Sabre

Supported Customers on their software/technical issues, resolved if possible; or escalated to Development and follow up on progress/outcome of every issue in order to report back to customer (Airlines such as LAN, Aeroflot, American Airlines, etc)

After 3 years of 1st level support at the Helpdesk, I was promoted to specialist of 2 areas of expertise (Airports and Schedules) - when the HD was unable to resolve, I would take over to investigate and discuss with development in order to report back to customer; if unable to resolve.

Sep 2005 - Jan 2007

Airport Check-In Agent

TAM Linheas Aereas

Airport Check-in Agent, Boarding Control, Baggage Claims, Administrative post-Flight departure tasks.

Dec 2003 - Jun 2005

Airport Check-In Agent

Swissport

Airport Check-in Agent, Boarding Control, Baggage Claims, Administrative post-Flight departure tasks.

Dec 2002 - Dec 2003

Airport Check-In Agent

American Falcon
Airport Check-in Agent

Education

Education

BACHELORS

Skills

Skills

SQL

Software Quality Assurance

SDLC

TEST PLANNING

TEST AUTOMATION

AGILE