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Work experience

Jun 2013Present

Senior Quality Assurance Analyst - Air Schedules

Sabre technollogy, Sabre Corporation

Test enhancements and fixes as well as new features. Manual testing, test planning, negative testing. Working together with Business Analyst and Developer.

Feb 2007Jun 2013

Helpdesk Analyst and Product Specialist (Check-in & Schedule Change)

SabreSonic, Airline Solutions, Sabre

Supported Customers on their software/technical issues, resolved if possible; or escalated to Development and follow up on progress/outcome of every issue in order to report back to customer (Airlines such as LAN, Aeroflot, American Airlines, etc)

After 3 years of 1st level support at the Helpdesk, I was promoted to specialist of 2 areas of expertise (Airports and Schedules) - when the HD was unable to resolve, I would take over to investigate and discuss with development in order to report back to customer; if unable to resolve.

Sep 2005Jan 2007

Airport Check-In Agent

TAM Linheas Aereas

Airport Check-in Agent, Boarding Control, Baggage Claims, Administrative post-Flight departure tasks.

Dec 2003Jun 2005

Airport Check-In Agent

Swissport

Airport Check-in Agent, Boarding Control, Baggage Claims, Administrative post-Flight departure tasks.

Dec 2002Dec 2003

Airport Check-In Agent

American Falcon
Airport Check-in Agent

Education

BACHELORS

Skills

SQL
Software Quality Assurance
SDLC
TEST PLANNING
TEST AUTOMATION
AGILE