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Victoria Shockley

Student at Independence University


Full time student actively seeking employment in the field of Human Resources or similar position. Great communication skills. High enthusiasm and positive attitude. Strong teamwork skills. Effective problem solver and critical thinker. Professional.

Work experience

May 2010Apr 2013

Customer Service Representative

Papa John's International

Summary: Along with Essential duties and responsibilities: Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, Cross-Training Guidebook, Team Member Handbook, and with federal, state, and local laws and ordinances.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

  • Perform assigned workstation duties including making quality products, preparing ingredients, taking orders, providing quality customer service through positive and professional interaction with customers by phone or in person, and acting with a sense of urgency in everything done.
  • Work as a team and assist each other by being on time for shifts, supporting other workstations during the shift and completing all closing duties, including cleaning, at the end of each shift. Enhance the company’s image by complying with uniform and appearance standards. Contribute to an atmosphere of teamwork, energy and fun.
  • Accurately use the PROFIT System, process cash, check and/or credit card transactions. Support sales efforts by suggestively selling to increase the check average when taking an order. Protect the company’s assets by maintaining organized, safe and clean work areas; comply with safety and security standards at all times.


Jan 2013Dec 2017

Bachelor's in Business Administration

Independence University

Skills include the ability to communicate effectively and able to direct others.  Above average reading, writing and speaking skills.  Comfortable making decisions and taking responsibility.  Ability to work as a part of a team and the ability to be organized. 


General Studies

St. Louis Community College- Meramec (OL)

Psychology I, Mass Communications, Intro to Broadcasting

Aug 2005May 2009

High School Diploma

Ritenour Senior High School

General Studies, AP courses