Victor Castillo

Work History

Work History
Jan 2014 - Aug 2014

Technical Sales and Trainer

Anviz Global

Supervisor: Terry West

• Developed Tier1 support structure for the US division, support user manuals, step by step walkthroughs, and prepared presentations for administrative use and training purposes.

• Product training onsite or by webinars.

• Product Demo presentations.

• Support the Sales team in technical aspect of the sales process, finding solutions and foreseeing the completion of the project.

Jun 2013 - Jan 2014

Technical Support Specialist

Anviz Global

Supervisor: Bill Mcdonald

• Support all technical aspects of the US business. Responsibilities including customer service support, application support for new business opportunities, training and supporting distributors and resellers to help with their customer issues.

• Responsible for the company's network, computers and access control system, including security of the office and the network.

• In charge of the VOIP phone system including configuration and maintenance.

• Responsible for all aspects of the warehouse, including shipping and receiving of products, the generation and maintenance of all inventory records and for approving returns including the procedure and maintaining records.

• Application support on sales calls, offer advice to customers about the products and potential system configuration to meet their premise security needs. Leading to sales for partners of $30,000 or more.

• Beta Site Testing on new products and system solutions.

Feb 2012 - Jun 2013

Support Technician

Anviz Global / Bio-Office

Supervisor: Don Hines

Anviz Global merged Bio-Office Systems and Products into Corporate Products offerings.

• Managed customer relationships while performing the required support.

• Provided training sessions with customers on how configure and use the System.

• Provided support by other alternatives like Chat, E-mail and Skype.

• Worked with resellers and distributors to resolve hardware or software issues for their clients.

• Answered sales calls, answered any questions about the System and made recommendation that best suited their needs.

Dec 2011 - Feb 2012

Maintenance Technician

Walmart Associates, Inc. Store 5300

• First US job in Florida

• All aspects of maintenance, presentability and cleanliness of the store.

• Assist customers at any time and help them with any concern.

• Help associates by moving merchandise to the different departments.

• Shipping and Receiving duties.

• Help organize and maintain all the merchandise in storage.

Apr 2010 - Jun 2011

Laboratory Technician

Inter-American University of Puerto Rico, Guayama Campus

• Team member of the IT Division.

• Maintained a networked environment containing multiple routers and switches.

• Installed, certified and troubleshoot campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.

• Created backup disk Images using Acronis True Image and Norton Ghost to facilitate maintenance and configuration of multiple classrooms.

• Worked with vendors to resolve hardware operating system issues the functionality of the operating system.

Education

Education
May 2011

Computer Science Installation and Repair of Computer Systems and Networks

Inter-American University of Puerto Rico

• Graduated, Cum laude

Skills

Skills

Network Knowledge

• Managing and Maintaining the Workstation’s, Routers and Switches. • Configuring, Managing and Maintaining. • Networking Equipment. • Prepare Network’s Cables (RJ-45 CAT 5-6). • Restore IT Systems, Installation & Maintenance • Security administration

Technical Knowledge

• Computer assembling and maintenance. • Biometric Time Clocks and Access Control Devices Firmware and networking interface. • Troubleshooting both product and system infrastructure hardware & software problems. • Configuring and troubleshooting Networking hardware

Office Management

• CRM System • Shipping and Receiving • Logistics • System Procedures • Premise Security Systems

Operating Systems

• Windows XP • Windows Vista • Windows 7 • Windows 8

Application Software

• Microsoft Office, Word, Excel, Power Point and Outlook • Microsoft Visio • Basic Knowledge in C++ & Visual Basic

Communication Skill

• English (Fluent) • Spanish (Fluent)