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Work experience

May 2013Present

IT Manager

Siva Sharm-Sharm El Sheikh
544 rooms) Job Title: IT Manager Job Description: Opening for the Hotel(installing Fidelio Suite8-Material Control-Sun V4 & installing server 2008 R2 for the servers HP ML350 G8, New HW for users(HP Elite 8300 PCs) & Printers. Training the staff for the new system. Responsible for development, stability and solving all problem of Hotel(ERP) System (Fidelio V8-Material Control-Sun V4-Fox Payroll). Onity Lock door system. Lucent PBX Central, Shylock Call account. Administrate Active Directory Services on Windows server 2008 R2, GPO designing, objects creation and elevation, OU designing, DNS, DHCP, DHCP Relay IIS, FTP, RRAS, DFS, File and Printer sharing, TCP/IP networking, DC disaster recovery, DC and Domain Panasonic IP Cam(monitoring system of 6 cams). More Than 45 PC's & Laptop(HP brand) + 8 server(HP) Rack mounted. VPN-TMG Server-Exchange Server, Symantec Endpoint Protection V12 Managed, 24Hours online Billing system for guest internet service. Cisco catalyst switches configuration & Troubleshooting.
Nov 2012Apr 2013

Acting IT Manager

Savita Resort & SPA
Savita Resort-Sharm El Sheikh Job Title: Acting IT Manager Job Description: Responsible for solving all problems of Hotel(ERP) System(Opera-Material Control-Sun Comsys-Fox Payroll) Supervise server's installation, administration, monitoring, configuring, securing, tuning, backup, recovery and trouble shooting of Oracle10g database, Microsoft SQL 2005 database Active Directory daily check replication, Sysvol and Netlogon shares, OU and objects creation and elevation, ADSIEDIT, NTDSUTIL modification, events monitoring Impalement and Resolve all the problems of Network(Wan-LAN-VPN-Wireless) Implementing, administer and monitor centralized active directory and Managing domain accounts and policies up on company policy request. Implementing, administer and monitor Microsoft servers As ISA2006, DHCP, DNS, Web(IIS6.0), FTP server. Handling All problems in Call Account System & Interfaces(Shylock) Design Wi-Fi by using Wide distribution system Manage Billing server for HSIA
Mar 2010Oct 2012

IT Assistant Manager

Savita Resort & SPA
Savita Resort-Sharm El Sheikh Job Title: IT Assistant Manager Job Description: All the above responsibilities
Dec 2009Feb 2010

IT Specialist

Savita Resort & SPA
Savita Resort-Sharm El Sheikh De Job Title: IT Specialist Job Description: Responsible about all HW & SW Maintenance,System availability, Users help desk, Backup schedule, Installing new HW & SW, Windows Update, Antivirus server checking and monitoring, Onity lock maintenance, Guest Internet Service.
Mar 2009Dec 2009

Telephone Operator

Tropicana Grand Oasis-Sharm El Sheikh
Job Title: Telephone Operator Job Description: Handle all incoming and outgoing hotel telephone calls, Handle all related guest requests, Sharing with reception team on check in and check out process.
Jun 2005Nov 2005

IT Trainee

Tropicana Grand Azure Resort-Sharm EL
Shiek Job Title: IT Trainee Job Description: Training on IT Department under supervision of IT Director(Mr. Ashraf El Mokadem) Troubleshooting users problems(windows, office, and internet problems), Installing windows, configuring IPs, and joining computers to the domain. My Career profile in these hotels & Skills Opening For Siva Sharm(Installing Suite 8-Sun 4-MC with ACT Team) Handling and troubling shooting network devices Switches, Hub and Modems and taking care of files transferring and data security. Researched and resolved problems on LAN, including IP resolution, cabling problems, and peripheral malfunctions Configured for TCP/IP network, including DNS settings Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions. Performed telephone and on-site troubleshooting for clients Upgrading Machine such as memory, storage and Operating Systems Configuring external peripherals like Routers, Fax, Printers and Scanners in network Repaired, serviced, and replaced parts, boards, and equipment for Compaq, Acer, Hewlett Packard, and assembled PC's Configuring Email accounts and Internet access to authorized users Mail problem such as backup and restore Printer configuration local printer as well as network printer and troubleshooting Manage front office and back office system(Comsys) Manage ISA 2006 Manage TMG Exchange 2010 Manage emails Accounts Hosting Manage and configure wi-fi networks Manage doors locking systems(Onity System) Manage Call Accounts(Shy Lock) & Centrals(Lucent) Manage and administer Payroll Systems(Fox 2000) Manage Monitoring Camera System Manage Service Desk Plus system(Users Requests) Familiar with Fedilio-Opera-Sun-Micros Hyper V Vmware ESX Server 2003 Server 2008 Server 2012 VPN IP Sec C++, C#,, HTML. SQL server, MS Access. Projects Which I Performed on Savita Resort: WIFI Network: Cover all the resort using airlive access point with WDS Mode and using Antamedia HotSpot to generate Internet cards for the guest. IP Camera: Six Panasonic IP Camera(wirless and wired) indoor and outdoor to monitor critical area on the resort and record all the time using(Active WEB Cam Software). Finally I wish that my qualifications will match your