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Summary

Meticulous, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Accounting and IT Services and Engineering within several large BPO companies. I am a reliable and positive person with strong qualities as a team player. I am customer-focused and results-oriented.

Work History

June 2016Present

Production Operator

Photobox Ltd

To set up and operate automated and semi-automated equipment in compliance with approved procedures and in accordance with agreed production programmes.
To ensure that equipment used is in compliance with any maintenance, calibration and validation requirements.
To inform the Supervisor/Manager of issues related to H&S standards within manufacturing, and issues that could impact the quality of the manufacturing environment with regards to compliance.
To undertake regular cleaning and maintenance carried out on all equipment and fabric within the section in accordance with the appropriate schedules.
To manufacture high quality, high value products, right first time, in accordance with the production programme.
To ensure documentation is completed accurately and at the time.
To adhere to GMP and H&S standards, including hygiene, environmental control and safe working practices.
Adhere to and demonstrate commitment towards the implementation and continuing review of the Quality System.

March 2016May 2016

Scanning Specialist - Night Shifts

CityDocs, London

Provided proficiency regarding the different scanning processes of different types of documents.

Worked with different types of printers, from normal printers to metrical printers and industrial printers and scanners. 

March 2016Present

Customer Service Representative in Market Research 

Kudos Research London

Provided accurate and appropriate information in response to client inquiries, and based on the different types of market research projects.
Demonstrated mastery of customer service call script within specified timeframes.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Mar 2014Feb 2016

Customer Collections Analyst

Webhelp

Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Achieved customer satisfaction rating of 30% within 4months, exceeding corporate target.
Trained staff on how to improve customer interactions.
Assisted with the development of the call center's operations, quality and training processes.

Apr 2013Mar 2014

CTO & CO-FOUNDER

Digital IT Wave Solutions

Project initiator and leader within Digital IT Wave Solutions, a Romanian software development company, a young innovative SME, created in 2013 and liquidated in March 2014 due to lack of access to finance, in order to pursue the industrialization of the technology
Co-inventor of our Digital IT Wave App that has consisted in a digital professional platform CRM for small and medium customer services companies in Romania.
General management (financial accounting and administrative management).
Business financing.
Management charts, business plans, prospective budgets, monitoring and control, P&L.
Technical Management.
Development and management of the technological roadmaps
Suppliers management .
Management of preliminary collaborative development projects with German and Romanian companies in the area of Customer Service processing applications.
Management of the IP; Technology maturation .
Technology and competition watch; Market research.
Marketing and Sales Management.
Company branding (logos, trademarks, visual identity).
Writing of Marketing and Sales documentation, Press release (trade fairs, media), Executive Summaries.
Built a strong expertise in scan head technology and laser material processing technologies.

Aug 2011May 2013

Senior Accounts Payable SAP Consultant

Genpact

Cause I wanted to become an expert in Financial & IT Services, I 've managed to redevelop myself in a new industry - BPO.
As a SAP consultant, initially I've had 2 month of intensive training provided directly by the company.
After the 2 month period of training in FI module of SAP, I achieved an average of 900 invoices processed per month for a large-scale organization.
Suggested process improvements to secure prompt and regular receipts for the organization.
Verified details of transactions, including funds received and total account balances.
Coded the general ledger and processed vendor invoice payments.
Coordinated approval processes of all accounts payable invoices.
Balanced batch summary reports for verification and approval.
Conducted month-end balance sheet reviews and reconciled any variances.
Rectified escalated accounts payable issues from employees and vendors.
Researched and resolved billing and invoice problems.
Reduced time and costs and increased efficiency by introducing new accounting procedures, as SOPs (Standard Operations Procedures) with the high approval from the customer and from the company management.
I actively got involved into the NPS(Net Promoter Score) growth from 6 to 9.
Trained new SAP consultants and providing them training materials developed and created by myself.
For a 4 month period I was part of the D-coupling program that had as main activity all the training process in order to move the entire process to India for the cost reductions of the client.
I managed to bring to the team an addition of +2.72% overall portfolio activities concerned.

Aug 2010Aug 2011

Audit Energy Process Engineer

CEPROCIM S.A

Computed load and grade requirements and material stress factors to determine design specifications.
Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.
Collaborated with contractors and clients as the on-site engineer for several large private projects regarding the cement and concrete plants within Heidelberg Cement, Lafarge and Holcim Group.
Wrote daily detailed reports logging work progress for quality assurance purposes.
Coordinated all personnel involved in testing labs of different types of concrete and cement.
Improved formulas and processes to increase efficiency.
Led a team of researchers, including 2 chemists, 3 chemical engineers and 2 lab technicians.
Conferred with scientists and engineers on conducting analyses of research projects.
Wrote technical papers and reports.
Invented new CO2 capture technologies for the cement industry market.
Wrote the complex project: Technical & Economic Study of CO2 Capture in collaboration with 5 highly appreciated engineers from Heidelberg Cement Group.
Maintained up-to-date records of product technical data sheet and certificate of analysis.

Sep 2009Aug 2010

Plant Organization Engineer

PIRELLI S.p.A

After I graduated the University "Politehnica" Bucharest I've had the opportunity to work as a full time employee within one of the most representative companies in the automotive industry Pirelli S.p.A.
Reviewed design drawings, specifications and customer requirements for newly engineered components and processes.
Helped initiate a more organized drawing package to increase manufacturing productivity.
Collaborated with mechanical engineers to resolve product development and maintenance issues.
Oversaw production efforts to guarantee that projects were completed in a timely and budget-conscious manner. Collaborated with engineers and customers to discuss existing and potential engineering projects and products.
Effectively managed resources, created project schedules and maintained department budgets.
I realized a major project that looked at the organization and capitalization of certain areas within the production area to develop handling and waste stream arising from the production's heart for different types of tires.
Designing this project I achieved the reduction of costs of waste stream by $1.2 m per year by implementing this reorganization and procedures of a better waste area in the plant.
This project included both part of organizing the area, organizing the flow for the recovery of metal waste that is produced in the production area and the logistics, human resources - turning people more effective and cost efficient waste disposal.
Collaborated with engineers and other departments to discuss existing and potential engineering projects and products, providing the management tool for the increase the plant productivity with 54% in 6 month.
Prepared daily project status updates to keep staff up-to-date on programme changes and task requirements.
Performed complex calculations to establish manufacturing and installation specifications.
Performed SAP consultancy working with the MM module, designing and preparing the analysis of all the production scale weekly and monthly results.

Feb 2007Jul 2007

Financial Analyst

Unicredit Tiriac Bank

As a part-time contract employee I've advised and consulted both corporate clients and self-employees documented credit documents and guiding the clients through all the stages related to the credit.
I've learned more about how to work with the clients providing banking and financial services more profitable for the clients and for the banking institution.
Worked directly with the Reliability Department and with the management to achieve in 5 month 6 new corporate and start-up companies as clients of the bank.
Evaluated accounting requirements during discovery meetings with potential clients.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Delivered informational sales presentations to potential investors to build symbiotic client relationships.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Maintained a 27% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations.
Achieved proper compliance and accurate executive level reporting.

Education

Oct 2005Jul 2009

BSc on Electrical Engineering

University "Politehnica" Bucharest

Coursework in Electro-technology, Thermodynamics and Electronics
Kinematics and Dynamics coursework
Hydraulics and Pneumatics coursework
Coursework in UPS, Paralleling Switchgear, Generators and Power Distribution Units
Coursework in Computer Sciences and Statistics in engineering

Sep 2001Jun 2005

GCSE Computer Science Diploma

National College of Computer Sciences "Stefan Odobleja" Craiova

Systems Engineering coursework
C, C++, C# training
Computer Sciences coursework

Skills

MVC
Visual Studio 2013
.NET 4.0 and .NET 4.5
C#
Customer Service


Business Equity


Project management


Business Analysis


SAP FI Finance


SAP MM Module


Android Development


MySQL


C, C++


Spring


Java 7/8


Certifications

Jul 2015

C++ Developer

Romania Department State - Govern of Romania - Education and Research Ministry


Interests

Martial arts, travelling, marathons

Portfolio

Please connect with me on GitHub @ syrius10 and stackoverflow.com @syrius26 and Tweeter @yukeris