Work History

Work History

Software Quality Assurance

People Management
Rich experience in managing teams working in different locations and time zones. Making the team able to deliver in most challenging situations, yet aligned to customer and organizational goals Software Quality Assurance: Certified ISO 2013 implementer. Rich knowledge on CMMI processes; executing projects using Agile, Waterfall and Iterative development lifecycles. Strong aptitude and experience in software quality process, change management and release management.
2014 - Present

Senior Project Manager

Lionbridge Technologies Ltd
| Senior Project Manager Managing a portfolio of accounts delivering Application Development, Maintenance and Testing solutions Responsible for maintaining and improving project margins and customer satisfaction Responsible for Project and Program Management(including Customer Management, Risk Management and People Management) Responsible for Building and maintaining strong, long-lasting customer relationships Supporting Sales team in account mining using Miller Heiman concepts Actively supporting pre-sales and sales teams through RFPs, RFQs, RFIs and POCs Engaging in project management duties such as estimations, resource management, vendor management, Scope/Requirements management, Risk Management, Customer feedback and project closure Actively supporting project delivery by determining/defining scope, KPIs, metrics and goals Managing projects using Agile and traditional Waterfall methodologies. Acting as primary contact and escalation point for operational issues Setting up teams across locations to support various projects with varied technology stacks-. Net, Mainframes, PeopleSoft and Testing Process implementation across projects and various SBUs within organization in line with the ISO 27001: 2013 guidelines Supporting Centre of Excellence in skill development of talent pool
2012 - 2014

Test Manager

Lionbridge Technologies Ltd
| Test Manager Response to mobile testing, application testing and functional localization testing RFPs & RFIs Creation of Proposals and Estimates for testing requirements Gathering project requirements and getting the requirements signed-off from the client Performing Risk Management on the project Initiating project kick-off with the client and internal teams Requesting and allocating resources to projects Test planning Test designing & initiating Test case creation and review Metrics collection and reporting to senior management. Metrics include Test coverage Schedule Variance Test case development/execution Effort Variance Defect Slippage/Rejection rate Defect Reopen rate Defect unearthing rate Adhoc Defect rate Resource Mix Index Project closure activities Preparing various analysis for testing projects and reporting to the senior management Requesting Customer Satisfaction feedback from the customer Tracking the efficiency and billability of Team members to achieve set targets Interviewing test resources
2011 - 2012

Associate Test Manager

Lionbridge Technologies Ltd
| Associate Test Manager Response to mobile testing, application testing and functional localization testing RFPs & RFIs Gathering project requirements and getting the requirements signed-off from the client Performing Risk Management on the project Initiating project kick-off with the client and internal teams Requesting and allocating resources to projects Test planning Test designing & initiating Test case creation and review Metrics collection and reporting to senior management. Metrics include Test coverage Schedule Variance Test case development/execution Effort Variance Defect Slippage/Rejection rate Defect Reopen rate Defect unearthing rate Adhoc Defect rate Resource Mix Index Project closure activities Preparing various analysis for testing projects and reporting to the senior management Requesting Customer Satisfaction feedback from the customer Tracking the efficiency and billability of Team members to achieve set targets Interviewing test resources
2009 - 2011

Project Lead

Lionbridge Technologies Ltd
| Project Lead-Testing Response to functional and localization testing RFPs & RFBs Creation of Proposals and Estimates for testing requirements Gathering project requirements and getting the requirements signed-off from the client Performing Risk Management on the project Initiating project kick-off with the client and internal teams Requesting and allocating resources to projects Test planning Test designing & initiating Test case creation and review Metrics collection and reporting to senior management. Metrics include Test coverage Schedule Variance Test case development/execution Effort Variance Defect Slippage/Rejection rate Defect Reopen rate Defect unearthing rate Adhoc Defect rate Project closure activities Preparing various analysis for testing projects and reporting to the senior management Requesting Customer Satisfaction feedback from the customer Tracking the efficiency and billability of Team members to achieve set targets Enhancing test cases to achieve a quality product Evaluating/identifying and selecting appropriate tools from different types of testing Identifying/selecting appropriate tools for test data/test case generation and strategize for deployment Analyzing test history for enhancing testing levels and identifying subsequent risks Providing inputs for target setting during testing Using statistical techniques to evaluate/predict health of the system Providing project adherence index calculations and other organizational data to the management for all current projects Updating the lessons learnt documents post-project execution Supporting the SQA teams to perform quality audits on the project Evaluation the skill and competency of the testers and providing them support in career planning Interviewing test resources
2007 - 2009

Test Lead

Lionbridge Technologies Ltd
| Test Lead Leading a test team of 15 testers Test Plan creation Test case creation and review Ensuring efficient test execution as per the Test Plan Initiating RCAs on client defects Metrics collection and reporting to senior management Tracking the efficiency and Team members as per targets Analyzing and enhancing test cases Identifying and selecting appropriate tools from different types of testing Providing inputs for target setting during testing Training the new testers on Testing Methodology and Test Execution
2006 - 2007

Leader

NIIT Technologies Ltd
| Quality Leader Track all the project activities to completion. Allocate resources to projects. Track the number of defects in projects. Feed this data to senior management. Track the efficiency and billability of Team members to achieve set targets. Derive and execute test procedures/test cases with rigor and precision based on client requirements. Close and document test results. Set up testing environment. Enhance test cases to achieve a quality product. Review test cases. Audit the testing process. Analyze test history for enhancing testing levels and identifying subsequent risks. Provide inputs for target setting during testing. Use statistical techniques to evaluate/predict health of the system. Test courses on LMSs for SCORM and ADA compliance. Assign work to NIIT preferred vendors. Track work and payment details for work done by the Vendors through the NIIT payment gateway Vendome. Creating SOWs for the Vendors through the NIIT payment gateway Vendome.
2004 - 2006

Trainer

NIIT Technologies Ltd
| Testing Engineer Performing Test Execution as per the test plan Writing test cases Reporting test data to the test lead Providing inputs to the senior management on improving the test approach Training the new testers on various products and tools
2003 - 2004

Quality Specialist

IBM Daksh E-Services Ltd
| Quality Specialist Responding to technical queries of the customers over e-mail. To audit the e-mails processed in-house in terms of language, consistency and technical accuracy. To rate the emails of all individuals for specified parameters based on which the monthly stack rank was calculated.
2000 - 2002

Data Entry Executive

SAM Aviations Pvt
Ltd.| Data Entry Executive Providing Data Entry support to the backend operations team. QUALIFICATION Bachelor of Commerce PgMP pursuant Trained ISO 27001: 2013 Implemented and Risk Assessor

Skills

Skills

Test Management

Delivery Management

Program / Project Management

Account Management