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Work experience

Aug 2014Oct 2014

Customer Service Coordinator

Hanoi Ocean House Restaurant
  • Updating daily reservation
  • Processing and adjusting the order confirmation
  • Checking out the preparation before meal time
  • Collecting and handling feedback
Jun 2014Jul 2014

Trainee

Intercontinental Hanoi Westlake
  • Receiving orders and entering the system
  • Serving the assigned table step by step
  • Responding to guest queries 
  • Resolving situations
Apr 2013Jan 2014

Teacher

Popodoo English School
  • Preparing lesson plans and teaching aids 
  • Administrating class and following the plans
  • Assessing students and reporting to parents
  • Organizing extracurricular activities

Education

20112015

B.A in Hospitality Management

National Economics University

COMPETENCIES

Adaptability
Team-working
Organization
Observation

LANGUAGES

  • English: Fluent
  • French: Basic
  • Vietnamese: Native

TECHNICAL SKILLS

  • MS Word, Powerpoint
  • Lightroom
  • Social Media (Facebook, Instagram, Wordpress, Pinterest)

ACTIVITIES

20112013

Member at Organization Team

Music Economics Club
2013

Volunteer 

Happy House Vietnam Foundation
2013

Miss University

National Economics University

INTERESTS

Travelling, music (indie, pop, smooth jazz), reading, volunteering, handcrafting, playing musical instrument (piano)