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Education

Aug 2010Aug 2012

Bachelor of Engineering Science

Daytona State College

Bachelors of Engineering Science in Information Systems Technology with a focus on Computer Forensics and Systems Security. Will graduate with High Honors, August 14, 2012.

Aug 2008Dec 2010

Associate of Science

Daytona State College

Degree in Network Administration with a focus on Systems Security. Graduated HIGH HONORS with 3.89 GPA.

Aug 2006Aug 2009

Associate of Arts

Daytona State College

Degree program was for Public Relations in Media but was discontinued; degree became a General Education.

Graduated HIGH HONORS with 3.89 GPA

Work experience

Sep 2012Present

Volunteer in Park - Cannoneer

National Parks Services - Castillo de San Marcos
  • 1740 Spanish Artillery Reenactor at the National Park Services, Castillo de San Marcos, St Augustine, FL.
  • Cannoneer; dressed as a Spanish Soldier, team member firing the cannons from every position at the Castillo taking instructions in 1740 period specific Spanish.
  • Musketeer; dressed as a Spanish Soldier, participate in musket drills and firings taking instructions in 1740 period specific Spanish.
  • Dress in period specific clothing, either male or female, walk through the Castillo or its grounds and educate the public on life in St Augustine at the time being demonstrated.
Oct 2010Present

Volunteer

Romanza - St Augustine
  • Consultant/Coordinator/Parade Marshal and Volunteer for the St Augustine Celtic Festival and Parade
  • Plan, coordinate annual parade and festivities held in Old St Augustine and Francis Field
  • Solicit sponsors and donors for the festivities; have raised more revenue than projected every year
  • Locate talent and vendors for festivities including newscasters from Jacksonville stations
  • Have exceeded our forecast numbers for attendance and sales by at least five times the planned numbers every year
  • Participate on the planning committee for the 450th Celebration of the founding of St Augustine
Jun 2011Nov 2012

Network Administrator/Smart Hands Engineer

Insight Global, Inc

BT America/MM Mars Smart Hands Engineer – work from home    Aug 2011 – Nov 2012

  • Worked remotely via software and telephone in installation of CISCO routers and switches
  • Installed updated OS specific to each device remotely and insured it was functional
  • Installed new configurations specific for each site setting security for each device to client specs
  • Created load balancing if needed at each site
  • Tested equipment with client to ensure installation was success
  • Instructed onsite engineer in troubleshooting and installation of hardware.

Wachovia/Wells Fargo conversion in State of Florida. Areas covered were central Florida(Daytona Beach) and South Florida (Doral) June 2011 - August 2011

  • Supervised the re-imaging of all desktop computers at each bank location to insure all software had current patches in place
  • Supervised the use of Security Policies and Procedures for bank location during conversion
  • Updated all computers at each location to latest virus protection software   
  • Secured Network Closet to protect local server
  • Reviewed all Vulnerability reports for server to assure no illegal access during conversion
Aug 2009Dec 2009

Internship - Network Administration and Computer Support

Daytona State College

Worked in Academic Support Center on Palm Coast, FL campus. Duties included

  • Assisting students with PC software use and issues,
  • Assisted with care of networks on main campus on MAN/LAN/WAN systems covering all campuses in three counties
  • Created Security Policies and Procedures for Palm Coast campus
  • Monitored Vulnerability Reports for campuses for any issues regarding all college websites
  • Updated all computers campus-wide to latest virus protection and monitoring software by re-imaging machines with all current software and patches 
Aug 2007Jun 2008

Intern/Volunteer - Honors Society Program

Museum of Arts and Sciences (MOAS)
  • Volunteer/internship for Honors class, worked into position
  • Reorganized donor database making it easier and more efficient to mail out annual fees and events
  • Worked as assistant event coordinator for functions by or held at the Museum
Apr 2000Jul 2000

Enumerator

US Census Bureau

Collected census data from door to door visits with citizens in and around the South Florida area. (Hollywood, Weston, Ft. Lauderdale, Pembroke Pines, Miramar) Gathered in-depth census data from long forms, people who did not return or refused census. Had 99% success rate of gathering from most difficult locations.

Also helped with local computer problems including Network issues, Data processing for Legacy systems, PCs and other equipment issues. One of top Census areas for fast and effective turn around on data.

Aug 1999Jan 2000

Y2K COBOL Programmer ETS

School Board of Broward County

Designed and implemented Y2K changes to meet compliance for millennium.  Led team to design implementation of new MVS system. Planned development and support of programs (SDLC) utilizing skills in JCL, EASYTRIEVE, and COBOL in DOS/OLLE environment.

  • SDLC of new software to create EASYTRIEVEreports as well as improved overall job flow via streamlined JCL.
  • Analyzed existing outdated programs; re-engineered for enhancements to bring up to date; added Y2K changes
Aug 1997Jan 1999

Programmer/Analyst/Project Lead Consultant - ESSEX COMPUTER PEOPLE

American Express

Responsible for International rollout of EMEA/GRMS and first time billing of Euro-dollar. Team player on cutting edge development team for CC90s/GRMS software;JCL to COBOL II, EASYTRIEVE, VSAM, IMS.  Test all levels from development to production and support (Lifecycle).  On call support of ongoing revisions, updates and enhancements to system software for international and domestic billing systems (CC90s/CCIB), Bank Readiness, and Y2K (Millenniax) projects. 

  •  Evaluated, enhanced, tested and supported programs for one of the largest software releases for AMEX.
  •  Stabilized test environment and set up JCL for final user test of Millenniax (Y2K).
  • Analyzed existing outdated programs; re-engineered for enhancements to bring up to date.  Added Y2K changes for GRMS, modified as needed and test to prepare for Bank readiness plan for AMEX.

Skills

Mainframe Software, Tools and Languages
Please see my resume for an entire list. It has been some years since I used these skills however I still have my notes including HASP commands as well as DOS. 
RACF/ACF2
Microsoft Project Manager
Used it since it came out,
Cisco Routers/Switches
Used less than two months ago - A.S. Certification for CCNA - need to take exam for actual CCNA
Microsoft Server NT, 2000, 2003 and 2008
Microsoft Office tools - current release and past
Included EXCEL, Word, Access DB, Visio and Power Point
Computer Forensics
College and simulations
SNORT
Used in college, simulations and at home. Caught someone 'sniffing' around my ports while training in Computer Forensics. 
Linux OS and Server
TCP/IP
Process Mapping
Also under Jack Welch, we were trained to use this skill and I have found ways to use in both my personal and professional life. Thanks to my training in Project Management and Process Mapping are how I was able to complete three degrees and seven certifications in 6 years and work a job, work at internships or volunteer.
Project Management
Trained in Priority Management under the tutelage of Jack Welch, I have found a way to utilize the skill in every job I do. 

Certifications

Aug 2013Aug 2016

Certified Ethical Hacker (CEHv7.1)

EC Council
Aug 2011May 2016

ComTIA A+

CompTIA
Aug 2011May 2016

CompTIA Network+

CompTIA
May 2013May 2016

CompTIA Security+

CompTIA

Weblinks

AWARDS

Award for Outstanding Academic Performance in Information Technology Management 4/2010

Award for Outstanding Academic Performance in Information Technology Analysis4/2011

President’s ListSpring 2008 – Fall 2010

Dean’s ListFall 2006 – Fall 2007, Spring 2011, Spring 2012

Team Lead for UBILL Disaster Recovery Team; AT&T Award of ExcellenceAugust, 1995

TECHNICAL KNOWLEDGE and PROFESSIONAL ACCOMPLISHMENTS

  • Planned development and support of programs SDLC; supervised test of all levels of SDLC of programs for major corporations.
  • Developed new software using programming skills to tailor to corporations needs.
  • Developed helpdesk standards for major corporations and managed centers.
  • Developed new PC software for tracking of system on-call problems to ensure consistency and timeliness in resolutions.
  • Analyzed existing outdated programs; prioritized what to bring up to date; adding Y2K changes while upgrading other areas of code saving costs to revamp at later date in legacy systems.
  • Trained staffs at all call centers in new procedures and documented for future use.
  • Managed User Test system; built, and populated databases in IDMS/ADSO test environment and processed with team through SDLC of project.
  • Systemized all ACF2, CICS/IDD security rules for all user ids and datasets for all systems and implemented Systems Security into helpdesk system.
  • Successfully merged over 83,000 UID’s and 120,000 datasets into RACF security system in less than six weeks in legacy, LAN/WAN/MAN systems.

SUMMARY

  • Career encompassing fifteen+ years of experience analyzing, designing, installing, maintaining, testing and repairing systems, software and networks in a broad range of computer technologies. 
  • Exceptional experience in legacy systems, desktop support and networks. 
  • Excellent troubleshooting, debugging, problem-solving and technical support skills. 
  • Well organized with ability to multitask effectively. 
  • Solid time management skills. 
  • Easily establish rapport and interact well with management, staff and clients; outstanding oral and written communication skills.

Core Competencies:

    ♦ Project Management      ♦ Technical Writer    ♦ Smart Hands Engineer         

♦ Network Administration   ♦ QA Tester           ♦ System Security Analyst

            ♦ Helpdesk Administration                                   ♦ IT Systems Support Consultant

TECHNICAL KNOWLEDGE and SKILLS

CompTIA Certifications:             A+, Network+, Security+

EC Council Certifications:          CEH - Ethical hacking and Countermeasures, CEHv7.1

Certifications:                            Priority Management, Process Mapping

Networking:                               TCP/IP, LAN/WAN, MS Site Server, Ubuntu Server, SNORT,

                                                  Wireshark

Operating Systems:                   Windows 98/2000/XP/7, NT/2003/2008 Server/Workstation,

                                                  Linux Mint/Ubuntu, Ubuntu Server, MS-DOS, MVS/XA, MVS/ESA

Applications:                              MS Office 2010, Project, Visio, Access, Cisco Packet Tracer,

                                                  VMWare

Programming Languages:        HTML, JAVA Script, Visual Basic

Hardware:                                 CISCO 2600, 2800, 2900 series; PC, MAC desktops/notebooks

Legacy Systems Hardware:IBM 308X, 3090, 43XX, AS/400, Amdahl, SUN, AT&T, Honeywell

Legacy Systems Languages:      COBOL, COBOL II, CICS, UNIX

Legacy Systems Applications:    RACF, ACF2, IBM JCL/Utilities, TSO/ISPF, IMS/IDMS, CA7, DB2,

                                                  Focus

Legacy Certifications:                 NOVELL, UNIX/Solaris, EASYTRIEVE, (Amdahl) JCL, COBOL,

                                                  COBOL II, IBM Hardware support, RACF/ACF2 Security systems,

                                                  CHANGEMAN, TELON, Honeywell Hardware support, XEROX

                                                  Hardware support