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Veronica Maria Da Silva Lobo

Hospitality and Tourism Professional

Work experience

Dec 2017Now

Purchasing Assistant

Firgos B.V., Curaçao

Analyzing sales

Prepare orders

Negotiate pricing with suppliers

Research products 

Make offers

Declare containers with customs 

Calculate costs

Define selling price of products

Receive goods into system

Dec 2016Dec 2017

Accounts Receivable Assistant

Firgos B.V., Curaçao

Contact clients with open invoices

Process payments

Analyzing cash flow reports

Arrange payment contracts 

Feb 2016Dec 2016

Front Office Supervisor

The Ritz-Carlton, Aruba

Leader on duty

Attend Operations Meetings (OPS)

Create guests for life

Handle guest opportunities

Assist manager with scheduling

Check in/check out guests

Issue keys

Review/adjust billing

Check for room readiness for arrivals

Assign room moves

Line-up Ladies & Gentlemen

Motivate front of the house ladies and gentlemen

Review/print reports

Notify and follow up with guests

Review growing opportunities for front of the house

Sep 20142015

Vacation Planner

Tourism Services, Curaçao

Vacation Planner at Touraçao BV (1 year)

Representative of companies like CVC, JetBlue Getaways, Sunwing and Viator

Host guest at airport 

Briefing to inform guest about our destination and tours

Complaint handling

Availability 24/7 for guest questions and complaints

Tour guide Arrange dinner reservations, tours and outings

May 2013Aug 2013

V.I.P Guest Concierge

Ocean Blue and Sand Resort,Punta Cana, Dominican Republic

Pre-Arrival e-mails

Confirm requests with arriving guest

Quality control in rooms

Complaint handling

Check-in & check-out

Issue keys

Arrange dinner reservations and outings

Mar 2013May 2013

Sales Executive

Unlimited Vacation Club, Curaçao

Sales Executive

Touring property

Sales pitches

Closing contracts

Oct 2009Mar 2010

Assistant 

CASA VIVA B. V

Inventory

Assist clients

Answer phone calls

Assist with ordering

Education

20122016

International Hospitality and Toursim Management

Inter-Continental University of the Caribbean
20152015

Non-Degree Undergraduate Program (exchange program)

University of South Carolina-Columbia

While there I received courses in Destination Management, Revenue Management, Event Management, Hospitality Information Systems and Food & Beverage Cost Controls.

20142014

Certificate Program (exchange program)

CETT_UB Tourism & Hospitality, Education/Research - Barcelona

While there I received courses in Human Resources Excellence, Cross Cultural Studies, Organizational Behaviour & Change Management, Leadership & Ethics and Gastronomy

20092012

International Business

De Haagse Hogeschool / The Hague University of Applied Sciences

Skills

Personal qualities

Quick learner
Extremely creative and strong eye for detail.
Dynamic self-motivator, with an approachable and friendly attitude
Strong desire to learn
Team-Player with excellent communication skills
Very passionate about Guest services and quality control
Flexible, reliable and dependable hard-worker
Professional appearance, attitude and demeanor

Multi-Lingual:

Dutch
English
Papiamentu
Spanish
Portuguese

Computer Skills

Onity

Opera

GiveX

ASYCUDA 

Counter Point

Real Word

Word

Powerpoint

Excell

(Microsoft & Mac)