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Veronica Maria Da Silva Lobo

International Hospitality and Tourism Management Student

Work History

Feb 2016Present

Front Office Supervisor (intern)

The Ritz-Carlton, Aruba

Check in/ check out guests

Review/ adjust billing

Check for room readiness for arrivals

Assign room moves

Line-up Ladies & Gentlemen

Motivate front of the house ladies and gentlemen

Review/print reports

Handle guest opportunities

Notify and follow up with guests

Review growing opportunities for front of the house

Create guests for life

Sep 20142015

Vacation Planner

Tourism Services

Vacation Planner at Touraçao BV (1 year)

Representative of companies like CVC, JetBlue Getaways, Sunwing and Viator

Host guest at airport 

Briefing to inform guest about our destination and tours

Complaint handling

Availability 24/7 for guest questions and complaints

Tour guide Arrange dinner reservations, tours and outings

May 2013Aug 2013

Concierge

V.I.P Guest

Internship: Concierge at Ocean Blue and Sand Hotel (4 months)

Confirm requests with arriving guest

Complaint handling

Check-in & check-out

Arrange dinner reservations and outings

Mar 2013May 2013

Sales Executive

Unlimited Vacation Club

Sales Executive at (3 months)

Sales

Oct 2009Mar 2010

Assistant Manager

CASA VIVA B. V

Assistant Manager at (6 months)

Inventory Assist clients

Manage employees

Answer phone calls

Marketing 

Education

20122016

International Hospitality and Toursim Management

Inter-Continental University of the Caribbean
20152015

Non-Degree Undergraduate Program (exchange program)

University of South Carolina-Columbia

While there I received courses in Destination Management, Revenue Management, Event Management, Hospitality Information Systems and Food & Beverage Cost Controls.

20142014

Certificate Program (exchange program)

CETT_UB Tourism & Hospitality, Education/Research - Barcelona

While there I received courses in Human Resources Excellence, Cross Cultural Studies, Organizational Behaviour & Change Management, Leadership & Ethics and Gastronomy

20092012

International Business

De Haagse Hogeschool / The Hague University of Applied Sciences

Skills

Personal qualities

Quick learner
Extremely creative and strong eye for detail.
Dynamic self-motivator, with an approachable and friendly attitude
Strong desire to learn
Team-Player with excellent communication skills
Very passionate about Guest services and quality control
Flexible, reliable and dependable hard-worker
Professional appearance, attitude and demeanor

Multi-Lingual:

Dutch
English
Papiamentu
Spanish
Portuguese

Computer Skills

Word

Powerpoint

Excell

(Microsoft & Mac)