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Summary

Can meet clearly stated expectations. Take responsibility for achieving results. Have a powerful drive for excellence. Strong experience in a call center environment. +15 years in the customer service industry. +10 years in the sales industry. Bilingual in Spanish.

Work History

June 2012Present

Telesales Specialist

Humana Inc

Respond to customers’ calls, assess their needs and build a comprehensive solution. Use a variety of sales and relationship building skills as well as product expertise to guide the consumer in making an informed decision on healthcare plans. Provide general information about Humana’s products, value and rates to prospective customers over the telephone to meet and exceed sales goals individually and as a team.

December 2011June 2012

Insurance Agent

Nationwide

Market auto and home insurance by having daily face to face interactions with future and current customers. Would provide quotes to potential customers as well as review coverage benefits for members. Make outbound calls to collect premium payments and advise policyholders of any protection and coverage changes. 

May 2009December 2011

Insurance Agent

Access Auto Insurance

Daily face to face interactions with future and current customers regarding auto insurance policies. Would review coverage options as well coverage benefits for members. Completed outbound calls to collect premium payments and advised prospects and policyholders of any protection and coverage changes. Assisted in 8 local offices throughout Phoenix by establishing a weekly schedule, authorizing vacation and sick time, and assist in training new hires. Kept track of store supply orders, expense reports and promotions for all stores. Kept track of all updates or new procedures to communicate with agents.

May 2007May 2009

Loan Officer, Telesales

Wells Fargo Bank

Work in a inbound and outbound call center environment on the bilingual team for all 50 states. Identified each customers needs to have the ability to plan and organize their mortgage loan that fits each customer individually. Gathered pertinent information about their home and communicate to the customer their rates, terms and fees along with the programs and benefits. Completed the application thoroughly over the phone to successfully submit for review. Respond to emails as well as return calls to current clients and potential prospects.

Skills

ACCIDENT/HEALTH PRODUCER - Aug 2, 2012 - Apr 30, 2018

CREDIT PRODUCER - Oct 12, 2006-Apr 30, 2018

PERSONAL LINES (P&C) - Feb 1, 2011 - Apr 30, 2018

Education

August 1995May 1999

Diploma

West view High School