Charlotte Brokerage Agency
- Licensed life and health agent for North Carolina.
- Prepared quotes for agents.
- Reviewed insurance applications and handled customer service for agent calls.
Bank of America (Office of the President – Executive Customer Relations)
Provider of innovative web development.
Content Development Consultant
Operate in a freelance position, editing marketing and technical material. Provided consultation and advisement to clients regarding appropriate software selection and usage for various content projects, assisting with content needs analysis when necessary. Managed social media properties for Facebook, MySpace, and Twitter, among others, including daily monitoring, posting, and content development. Worked as a volunteer, editing a novel for a science fiction writer.
Assisted in marketing of center while providing tutoring, support, coaching, and assistance to students,
families, and faculty.
Graduate - 2003
NC LMBT License #3982, June 2003
Over 350 hours additional training in alternative health modalities
More than two decades of ongoing college classes and continuing education surrounding technical training and systems knowledge, including extensive software applications, data analysis and reporting, leadership, facilitation, and other business-based skill training.
Seven Laws of Spiritual Success Certified Facilitator class
Alternative health, essential oils, gardening, reading, writing.
NC LMBT, # 3982
Recipient of Highest Award for Achievement
OtherSocial media, community building, Writing bug reports; user acceptance testing; knowledge of the software development lifecycle (SDLC); SCORM; software installation, configuration, and troubleshooting; hardware installation, configuration, and troubleshooting.
KeywordsEditing, content, content development, content management, technical writer, technical writing, online help, user manual, documentation, SEO, web design, community, social media, web 2.0
Adobe AcrobatAdobe PhotoShopArticulateCorel XMetaLCorelDrawCSSDashboards with Key Risk IndicatorsDigital Image Suite EditorDocStudioDreamweaverExcelExpression WebFBMLFoxProFrontPageFTP utilitiesHomesiteHTML (hand coding)HTML Help WorkshopOutlookPowerPointProjectRoboHelpSGML SharePointSnagItSQL ServerVisioVisual SourceSafeWindowsWonderShareWordWordPerfectXML
Licensed Spiritual Healing Coach
Stress Management certification,
International Association of Counselors and Therapists
Versatile, high-energy professional who leads companies through change and challenge with an exceptional technology background. Proven self-starter with more than ten years of content development, project management (content), writing, research, and technical editing experience. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Hands-on leader with established ability to lead projects and initiatives that drive performance. Skilled in print and online editing.
Coaching & Mentoring ~ Content Needs Analysis ~ Project Management ~ Creative Writing ~ Organization & Communication
Content Development ~ Policy Development & Implementation ~ Technology ~ Staff Leadership ~ Editing ~ Strategic Planning
Auditing ~ Team Development & Leadership ~ Business Analysis ~ Risk Mitigation ~ Productivity & Performance Improvement