Vera MelniK

  • Kyiv
Vera MelniK

Objective: QA position where my educational background, skills and experience can be fully utilized.

Work History

Work History
May 2014 - Present

QA/Technical consultant

Ciklum (Worldticket)
  • responsible for defect tracking, defect reporting and defect reproducing;
  • provide weekly status report to project manager and team lead, worked closely with BA and development teams; -
  • utilize Jira as defect tracking tool on the project;
  • writing requirement and specification for change requests. The maintenance and release also involves update of user manuals and release notes as well testing of new releases before and after new uploads
  • call, task and service management - provide direct customer service support, including   customer communication, troubleshooting, change of application customization.
  • 2nd Level Application Support with DB/SQL Experience
  • IT-Support relating to server loads and connectivity
  • Backend project experience from a GDS project
  • Software Implementation or integration Project participation
  •  Analyze errors by  searching in the logs
  • Writing and execute sql queries, writing scripts
Mar 2013 - May 2014

Application service coordinator at Enfo Zipper AB/QA

Ciklum
  • manual testing;
  • writing bug reports and test documentation;
  • handling wide range of customers (including Scania, Tetra Pak, Fujitsy ,  Ruag Space)
  • coordinate packaging requests from customers in Sweden;
  • test software applications for reliability and stability;
  • reviewing and analysis of the products’ functional requirements; 
  • prepare and prioritize incoming request in repackaging center;
  • organize delivery and request statistics;
  • support communication with Swedish customer regarding technical issues;
  • extensive experience in coordinating testing effort, responsible for test deliverables, status reporting to management, issue escalations;
  • monitor new releases from vendors;
  • SharePoint modifying and customization.
May 2012 - Mar 2013

Leading inspector of the customs control organization

Customs Service of Ukraine (IT Department)
  • adding, updating and retrieving data from the database;
  • preparing analytical material (weekly reports regarding the number of received payment with the provided analysis and comparison due to the previous data) 

Education

Education
Jun 2007 - May 2012

Specialist’s degree. Specialty "Information operating systems and technologies". 

Ukrainian Customs Academy

Qualification "Information system engineer"

Skills

Skills

Technical:

  • Application Lifecycle Management
  • Project Coordination
  • Service Delivery
  • SharePoint
  • JIRA
  • Data analysis
  • Bug reporting
  • Wordpress
  • SQL

General:

  • 2+ years of experience in QA Testing. Good understanding of test methodologies, excellent written and oral communication.
  • social competence and communicative
  • experience investigating, diagnosing, reporting and tracking quality issues.
  • good customer service skills
  • structured and administrative skills
  • problem solver in both technical and human context
  • technical background

Courses

  • Courses of Business English “In company”.
  • Online Google course “Power searching with Google”.