Accomplished management and telecommunications engineering professional with 20+ years of experience and core functional competencies in ICT domain

PROJECT MANAGEMENT/PMO (ICT projects, Managed services)
SUPPLIER/PARTNERS MANAGEMENT (Governance, Performance Management)
CONTRACTS MANAGEMENT (Negotiation, tendering, evaluation & award)
BUSINESS PROCESS MANAGEMENT (Integrated Telecom/ICT Service delivery)
OPERATIONS MANAGEMENT (Network Transformation, Service Assurance KRAs)




Managing all key ICT Project Management functions including PMO roles for E2E project roll outs, Integrated Telecom BSS/OSS network transformation & migration projects, Managed Services Projects, steering work streams along with managing shared ICT Project methodologies and processes for Fulfilment, Assurance Resource Management, Projects and programs Governance including Change Management, Risk Management, Cost & Quality control, KPI dashboards


Lead roles for Project Delivery and CSI best practices to improve processes, procedures in relation to ISO, Lean Six Sigma Methodologie; Transformation programs towards engendering a “continuous improvement” culture resulting in enhanced customer experience and corporate profitability; Customer centricity initiatives for value creation; Mapping & analyzing As-Is process; New Process Modeling and developing To-Be processes ; Understanding and articulating complex business issues/Telecom processes and addressing them with appropriate solutions


Supplier/Partner relationships management for outsourced contractors/vendors, performance governance, Compliance, Resource management, Team roles in RFQ/RFI, tender, pre-award contract documentations, Supply Chain Management program initiatives


Competent with service delivery functions in ICT and telecom services, managing Service assurance and fulfilment, techno-commercial issues, OLA/SLA governance and SLM initiatives, support functions for augmenting new service offerings & BCM programs

Profit Centre/ Cost Centre Head

Budgeting, cost control, team management with strong inter-personal and collaboration skills with the ability to interact at all levels, building and strengthening positive relationships


Telecom network Implementation, System Integration and O&M for Fixed  Broadband Wireless, Mobile GSM, CDMA 2G/3G/LTE backhaul solutions, WIMAX, LMDS, TETRA and GPON/FTTH based IP broadband networks


Jan 2012 - Dec 2014


Manchester Business School, UK

Expected Completion Jan 2015; Project submission stage

- Key subjects: Strategy Management, Entreprenuership & Innovation Management, Operations Management, International Business Strategy & New Media Marketing

Jan 2010 - Sep 2011

M.Tech (Computer Science)

Banasthali Univeristy, India

Dissertation Paper for PG graduation: ‘Analytical study of Business Transformation models for IT and Communication Service providers using eTOM and ITIL standards’ with further ambitions to pursue Ph.D in Strategic Opertions Management and Knowledge Management areas

Sep 1984 - Jun 1988

B.E. (Electronics & Communication)

Bharathiyar Universtiy, India



Certified ITIL V3 Foundation –IT Service Management


Certified TM Forum’s eTOM Business Process Framework Level 2


Certified TM Forum’s Frameworx Level 2

May 2013 - May 2016

Certified PMP


Professional Interests, Consulting, Mentoring and Authoring

§  Author, published Book titled ’ Internet BMW – Broadband Multimedia Wireless’, Scientech Pub., India, 2004, planning for second edition

§  Dissertation Paper for PG graduation: ‘Analytical study of Business Transformation models for IT and Communication Service providers using eTOM and ITIL standards’, aspiring to further complete Ph.D. in Management

§  Adjunct Lectures and workshop coordinator -“Convergent Technologies and Applications” focussing ICT trends in  Broadband, Multimedia and Wireless

§  Avid learner and practitioner of analytical management tools – Business Model Canvas, Mind map tools, Value Stream mapping, Lean Six Sigma tools, Knowledge Management models

Work History

Work History
Sep 2011 - Jun 2014

Senior Manager – Contractors Management

Etisalat – Emirates Telecommunication Corporation, Dubai, U.A.E 
  • Overall management of Outsourced Contractors – Performance Governance and  compliance for all contractors  managing end to end Supplier/Partners relationship management & resources administration
  • Monitoring KPI performance, service provisioning quality metrics, payments & settlements, incentives and  contractual obligations, managing special projects through outsourcing 
  • Close interaction with  ISP, OSP contractors for GPON/FTTH network expansion & service delivery 
Feb 1999 - Aug 2011

Senior Manager – Radio Transmission

Etisalat – Emirates Telecommunication Corporation, Dubai, U.A.E

Manager – Radio Transmission: (01 Oct 2007 – 31 Jan 2009); Senior Engineer – Radio Transmission: (01 Oct 2002 – 30 Sep 2007) ; Engineer – Radio Transmission (21 Feb 99 – 30 Sep 2002)

  • Managing implementation and O&M of wireless access solutions – WiMax, PTP/PMP Radio links, Broadband Wireless network elements 
  • Budgeting and forecasting wireless access network requirements for Dubai region to meet service demands
  • Mobile network expansion rollout & backhaul solutions – IBS sites in new Development area, macro sites, 3G/4G backhaul with radio links/fibre, TDM/IP migration; dealing with outsourced contractors for rollout
  • Close interaction with Enterprise, SMB and Business centre Sales managers and Service delivery managers for implementing wireless solutions
May 1998 - Feb 1999

Manager - Projects

Tata Teleservices Ltd, Hyderabad, India – Fixed Telecom Operator 
  • Project Management responsibilities for Network Provisioning of Basic 
  • Telephone Services deploying CDMA-Fixed wireless cell sites with Microwave transmission links and fibre optic Outside Plants
Apr 1994 - Jan 1997

Head - Technical & Product Management

Usha Martin Telekom Limited, India - Mobile/Paging Service provider 
  • Technical & operational management of all seven centres for PAGEFiRST network 
  • Planning and implementation of POCSAG/FLEX paging systems and MIS and O&M
  • Product Management - acceptance tests, evaluation reporting for various models of pagers, establishing Customer Care department for better quality service to customers
  • Handled Branch Manager role establishing E2E paging operations, sales and customer support team for two yers prior to technical head role
Sep 1988 - Sep 1994

Indian Air Force - Flight Lieutenant

Indian Air Force

Served in Indian Air Force for six years and released after completion of short service commission. 

Senior Technical Officer - Operations: (Sep ‘92 - Sep ‘94); Project Manager - Installation: (Oct. ‘90- Aug. ‘92); Quality Assurance Engineer : (Jun. ‘89 - Sep ‘90)

  • Operation and maintenance of a nodal centre with six microwave RF LINKS (2GHz/8GHz),RF/MUX/Digital switching, Power & A/C plants, layout planning and preparation of base   stations for Command inspection on Quality standards, reliability testing & inter-connectivity issues 
  • Confidential Secretary to Commanding Officer on security & administration matters and responsibility to establish logistic support services & overall general administration