Venkatesh Kattela

  • Hyderabad INDIA
Venkatesh Kattela

English Teacher

Summary

 

Energetic adaptable and resourceful TESOL teacher with a proven track record in customer service and international English language teaching. I thrive in dynamic environments and love nothing better than a new challenge where I can utilize all my skills and make a significant contribution.

Work History

Work History
Aug 2014 - Present

Customer Care Specialist

DELL International Center for Excellence
  • Resolve Customer complaints and queries using Dell Brand e-mail and telephone communications to improve the American customer satisfaction.
  • Retain Dell customer accounts by initiating customer- centered service decisions.
  • Mentor young associates to improve the professional and personalized e-mail communications.
Oct 2006 - Aug 2013

Team Developer

Bank of America Continuum Solutions
  • Assisted the American customers to resolve the issues with Mortgage payments. 
  • Actively trained fellow employees in soft skills; thus improving the quality of work and harmony at workplace.
  • Mentored new associates to speak effective business English and write professional emails for customer care purposes.
Oct 2004 - Jun 2006

Customer Service Professional

SITEL India Limited

Provide customer service to American customers for General Motors 

Dec 2002 - Sep 2004

At home

Agriculture interests

Managed family owned agriculture

Apr 1992 - Nov 2002

Sales Manager

WWI Private Limited

Teach and Train sales executives in direct marketing

Jan 1986 - Jan 1992

Imports Executive

Al Saree Trading & Contracting Company, Doha, Qatar

International business correspondence, and Imports portfolio

Education

Education
Apr 2015 - Jul 2015

Advanced Diploma in TESOL

The American TESOL Institute

220 Hours International TESOL training with specialization in Business English Teaching

Jun 1981 - Mar 1983

Board of Intermediate Education

Government Junior College

Biology, Physics, Chemistry and English

Jun 1978 - Apr 1981

Board of Secondary Education

Government High School

English, Telugu, Sanskrit, Mathematics, Science, Social Studies, and Hindi

Certifications

Certifications
Apr 2015 - Aug 2015

Certificate in Teaching English Grammar

The American TESOL Institute

Principles of teaching grammar, Parts of speech, Tenses and Contextualization of grammar 

Apr 2015 - Aug 2015

Certificate in Teaching English Phonetics

The American TESOL Institute

Basics of phonetics, Segmental and suprasegmental phonoloy, Organs of speech, Phonetic transcription, Stress and Intonation, Weak and strong forms and Pronunciation

Oct 2012 - Jan 2013

IELTS Academic

British Council and Cambridge University

International English Language Testing System in Reading, Writing, Listening and Speaking. Achieved 7.5 Bands 

Jan 2012 - Jan 2013

Certificate in Investment Planning

FPSB India

Types of Investments, Concepts of Investments and Financial Mathematics

Jan 2012 - Dec 2012

Certificate in Risk Analysis and Insurance Planning

FPSB India

Concepts of Insurance, Risk Analysis and Financial Mathematics

Portfolio

Skills

Skills

IT: Microsoft Word – Intermediate,   Excel – Intermediate, PowerPoint – Intermediate, Outlook – Intermediate

English Teaching

Able to develop interactive, tailored and stimulating lesson plans and programs for students and consistently receive positive student evaluations and feedback. As a result, students perform exceptionally well in their English exams and professional programs/work

Customer service
Able to relate well to people from diverse backgrounds and deliver the highest standards of customer service.

 

Relationship management and development

Adept at developing and maintaining relationships with clients and colleagues, am a team player and a supportive manager with an open and communicative approach.