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Education

2016

Diploma in Project Management

Alison Online Learning

Plan A Project

2016

Diploma in Legal Studies

Alison Online Learning

Knowledge in Legal System

20162021

Bachelor of ScienceDegree In Business Adminsitration

University of the People

Business Adminstration

2016

Certificate

Harvard University

Contract Law 

2015

Customer Relation and Telephone techniques Certificate

U.W.I.Open Campus
  • Understanding the customers needs
  • Be able to let the customer feel comfortable
  • Use of techniques in solving Customers Complaints
20142015

CAPE

Burke's Academy

CAPE Sociology Unit 1

CAPE Sociology Unit 2

CAPE Law Unit 1

CAPE Law Unit 2

20142014

Supervisor Management Certificate

U.W.I Open Campus
  • Allow Staff to feel comfortable in the working environment
  • Match job to staffs capabilities
  • Provide information
  • Chain of Command
  • Meet Organisational goals
  • Relate to the manager
2015Present

Diploma in Human Resource Management

Alison Online Learning
  • Allowing Staff to feel comfortable
  • Understanding staffs needs
  • meeting organisational goals
  • Match staff to job
2005

CXC SUBJECTS

Portland High School and Evening  Classes 

Social Studies

Caribbean History

Information Technology

English

Human and Social Biology

Principles of Business

Work History

July-2016Present

Customer Service Representative

The Business Hub

Ensure customer satisfaction

20102015

Customer Service Representative and Office Asistance

Wilson's Enterprise Ltd
  • Solving Customers Complaint
  •  Provide feedback
  • Checking up on Customers to make sure they are satisfied
  • Receiving and sending calls
  • Transferring calls to relevant Persons
20072009

Receptionist

Jamaica Crest Resort
  • Booking Reservation
  • Provide feedback to the manager and staff
  • Relate to guest
  • Provide accurate information via telephone
  • know about the service offered

Skills

Interpersonal 

Great communication skills, negotiation skills, good listening skills and great at providing feedback

Portfolio

Author and Poet- Books are sold on Amazon, Ebay, Barnes and Nobles and other distribution outlets

Portfolio