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Summary

Currently enrolled in a Master program of International Management and Leadership at LBS. My desire is to find a part-time employment in  an international and dynamic environment with  diversity of projects.

Work History

July 18Present

Customer Service and Marketing

kompany
  • Resolving more than 200 tickets per month
  • Following up to ensure resolution
  • Working on Newsletter campaigns, aiming to reengage old users and convert them into paying customers

Apr 2015Aug 2015

Start-up trainee, Austria

firstbird
  • Assisted in product development
  • Researched potential English speaking markets
  • Made promotional and on-boarding materials
  • Created website  with WordPress
  • Developed company culture
Apr 2014Mar 2015

Volunteer, Italy

Eufemia
  • Managed a €20 000 project budget
  • Worked with kids in after-school activities, teaching English
  • Collected food for people with less economic opportunities
  • Wrote and execute an European youth project, aiming to increase awareness of impaired people’s abilities and promoting sport as a method for integration in society
Apr 2013Oct 2013

Market Researcher, the Netherlands

Globalplacement.com
  • Carried out an independent market research
  • Contacted 500 companies via telephone calls in order to accomplish sales
  • Developed marketing plan for Globalplacement.com
Apr 2013Oct 2013

Students Recruiter

Saxion University of Applied Sciences
  • Participated at student fairs
  • Imparted information with regard to the program offers
  • Managed enrolling of students
Mar 2011Aug 2012

Visual Merchandiser

ZARA 
  • Organized effective and efficient utilization of store space
  • Weekly analysis of 4 different type of sales reports
  • Reported collections, products and client profiles  directly to Spain
  • Trained the new staff
  • Supervised 8 people
Mar 2010Mar 2011

Cashier

ZARA
  • Handled daily cash operations
  • Issued receipts, refunds and changes due to the customers’ inquiry
  • Maintained daily, weekly and monthly report of transactions
  • Provided training and assistance to new joined cashier
Jul 2007Jun 2009

Administrator

iCentres
  • Worked pro-actively with the management team
  • Managed cash register
  • Published IT Certificates

Education

Oct 2015Jul 2017

Master of International Management and Leadership

Lauder Business  School
Modules of Entrepreneurial Leadership, International Markets and Competitiveness, Finance and Controlling, Business Research and International Management
Sep 2012Apr 2014

Bachelors of Business Administration

Saxion University of Applied Sciences

Marketing Research, Marketing Communication, Marketing , Online Marketing, Budgeting, Retail and Service Marketing

Oct 2009Oct 2013

Bachelors of Economics

University of National and World Economy

Firm Culture, Finance and Accounting, Corporate Management, Business Financing , Economy of Enterprise

Skills

Computer skills
  • Extensive experience with the Microsoft Office™ tools
  • Experienced user of tools such as Zendesk, Recurly,  Trello, WordPress, Prezi, WBS Pro
  • Basic knowledge of SAP and SPSS
Communication skills
  • Attended communication and negotiation workshops
  • Experiences at giving presentation to small group of people
  • Took part in Training's under the Erasmus+ program, aiming to improve personal and communication skills as well as learning through non-formal education methods

Language skills

English - Fluent
German - Intermediate  
Italian - Intermediate        
Bulgarian - Native