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Summary

Very energetic and goal-oriented professional, enjoying learning constantly and sharing knowledge. My work is focused on creative problem solving, enabling people, finding better ways to work and live. 

Work History

June, 2016Present

Business Concierge Manager

kompany, Austria

Retrieving authoritative data from Commercial Registrars globally 
Providing technical support and services to customers in a timely manner
Developing process optimisations and service improvements constantly
Supporting the management team with feedback for implementation of new ideas and products
Resolving 150 customer inquiries per month

April, 2015September, 2015

Startup Trainee

firstbird, Austria

Assisted in product development
Developed company culture
Researched potential English speaking markets
Made promotional and on-boarding materials
Created website with WordPress

April, 2014March, 2015

Volunteer

Eufemia, Italy

Developed and managed a €20 000 project under ERASMUS+, aiming to increase awareness of impaired people’s abilities and promoting sport as a method for integration in society
Worked with challenged kids in after-school activities, teaching English
Collected food for economically challenged people 

April, 2013October, 2013

Market Researcher

Globalplacement.com, The Netherlands


Carried out an independent market research
Contacted 500 companies via cold telephone calls in order to accomplish sales
Developed marketing plan for Globalplacement.com as how to enter the Bulgarian market

March, 2010July, 2012

Visual Merchandiser

ZARA, Bulgaria

Organised effective and efficient utilisation of store space
Weekly analysis of four different type of sales reports
Reported collections, products and client profiles directly to Spain
Responsible for the onboarding and training of newly acquired employees
Supervised 8 people

July, 2007June, 2009

Administrator

iCentres, Bulgaria

Worked pro-actively with the management team
Assisted in event management
Managed cash register

Education

20152018

Master of International Management and Leadership

Lauder Business School, Austria

Specialisation: Entrepreneurship and Leadership

Finance, Entrepreneurship, Project Management, Design Thinking, International Markets and Competitiveness

Graduated with merit

20122014

Bachelor of Business Administration

Saxion University of Applied Sciences, The Netherlands

Specialisation: Marketing Communications

Marketing, Communications, Online Marketing, Retail and Service Marketing

20092013

Bachelor of Economics

University of National and World Economy, Bulgaria

Firm Culture, Corporate Management, Accounting, Business Financing, Economy of Enterprise