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Alejandra Vela

Dining  Hall Supervisor

Summary

Dedicated,  focused and  detail oriented with 10 years of customer service combined experience  working in the restaurant and hospitality industry.  Proven ability to assist others while maintaining organizational objectives. Strongly committed to excellence and producing positive results and customer satisfaction through the  ability to collaborate with team members on improving inefficiencies . Proficient in Microsoft applications including Microsoft Word, Excel  and Outlook. Bilingual in English and Spanish. 

Experience

July 2018Current

Levy Restaurants- Athletics Dining Supervisor

Northwestern University- Athletics 
  • Opening and Closing Athletics Dining Hall 
  • Assigning task assignments
  • Insuring food is out on time and  Replenished
  • Verifying food allergy items
  • Coordinating Stadium Club and Concessions 
  • Setting up for catering events
  • Placing beverage orders
April 2016June 2018

Sodexo- Retail Management Intern

Northwestern University- Retail
  • Working with supervisors and managers within the Northwestern University Campus on Retail management.
  • Part of team overseeing 65 employees in food retail units. 
  • Tasked with overseeing the C-Stores  for the Chicago Downtown Campus and Evanston Campus. 
  • Responsible for  opening and closing of multiple units. 
  • Ability to multi-task and complete all tasks properly and efficiently. 
  • Assigning employees daily tasks to best meet the needs of units.  
  • Handling of cash and deposit.
  • Ordering product for stores.
  • Conducting Inventory.
  • Inventory management- setting store par levels.
  • Daily sales tracking.
  • Completing profit and loss performance reports.
  • Working with vendors to create promotions generating sales. 
  • Creating Vendor Day Program on campus. 
  • Examine merchandise to verify that it was correctly priced and displayed.
  • Establishing relationships with vendors and distributors.
  • Manage customer service issues to insure happy customers and repeat business.
  • Knowledge of KRONOS Payroll System. 
Nov 2015April 2016

Flik ISD -Cafeteria Floor Lead

 Latin School of Chicago
  • Responsible for cafeteria being opened on time.
  • Insuring  all food is out on time for breakfast and lunch service.
  • Going over menus daily with lead cook and school dietitian for ingredient accuracy and allergens.
  • Completing inventory.
  • Placing orders.
  • Handling of cash and deposits.
  • Refilling of salad bar when needed.
  • Working behind  the service line if needed.
  • Keeping student back pay logs up to date.
  • Communicating with students, staff and faculty daily to build client relationship. Assisting  catering manager with  school functions. 
Aug 2014Nov 2015

Flik ISD -Cashier

Latin School of Chicago
  • Checking customers out on register.
  • Stocking retail shelves and retail coolers.
  • Completing inventory and setting par levels.
  • Receiving deliveries.
  • Refilling salad bar station.
  • Working banquet events with catering dept. 
Aug 20092013

Trump International Hotel and Tower

Housekeeping Turndown Attendant
  • Cleaning  and maintaining  guest rooms stocked with all amenities.
  • Paying attention to detail and anticipating  guest needs.
  • Providing guest with items requested quickly. 
  • Able to  work in fast pace manner with the ability  to complete all tasks assigned within designated time frame.
  • Assisting  housemen with task assignments to insure guest requests are met in a timely manner.
  • Ability to lift  40 lbs.
  • Stock supply closet and cart with items needed before the end of each shift. Keep work and guest areas clean at all times
Mar 2005Jul 2010

Calo Ristorante 

Order taker/food prep 
  • Taking carryout orders over the phone.
  • Submitting Grub Hub orders.  
  • Ability to memorize menu items and know what the dish consists  of and know wine selections.
  • Prepping for salad station and making  salads for carryout orders.
  • Stocking retail cooler.
  • Maintaining work area clean at all times.