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Alvin John Linchangco

  • Lot 3, Block 2, Fercon Street, Delta Village, Tandang Sora, Quezon City
  • +639178400717, +6329900793

A leader that is effective in achieving company goals and objectives by focusing on the development and management of the team with expertise in managing projects within the Information Systems and Customer Service. Experienced in interfacing with key business units including the core IT Group, Operations, Finance and Human Resources.

Summary of Qualifications

  • Spearheading the development and improvement of a startup company and responsible for placing processes and policies which resulted to operational stability during its first 6 months.
  • Handling 11 sites across the Philippines with more than 50 Desktop Engineers.
  • Spearheading the Desktop Team for site build outs including the 1,300+ and 2,300+ seats BPO sites and working in conjunction with the different teams including Project Managers, Operations and procurement team.
  • Implementation and maintenance of the Global Essential Security Policies through Active Directory, Group Policy and local workstations.
  • Extensive experience in Windows Active Directory and Group Policies management for users and computers which includes creation and maintenance of Active Directory and Group Policy objects. 
  • Highly developed analytical skills and the ability to solve complex technical and  non-technical problems using a methodical systematic approach.
  • Knowledge in Lansweeper, an automated network inventory, discovery and asset management tool. 
  • Creation of the Company's database using KnackHQ. 
  • Strategy Development within the Team for streamlined execution of projects and problem resolutions.  
  • Handling of  hardware and software product reviews and recommended purchase. Ensure desktop hardware and software are seamlessly interconnecting with the diverse system of the company. 
  • Proactive in anticipating and resolving problems, owning and initiating problem resolutions and spotting potential problem areas.
  • Lead the development and improvement of the Team's support program and processes, which contributed to securing long-term business, optimizing the level of productivity and achieving overall success and better services offered by the group. 

Work History

Septemper 2015Present

Operations Manager

DXHub LLC
  • Overall Lead for DXHub Operations.
  • Manages the Selling Channels of DXHub including coordination with the Performance Team of the Selling Channels.
  • Manages overhead expenses of the company.
  • Handling of all application and technical aspects of the company. This includes setting up and maintenance of the messaging tool, e-commerce applications, feedback applications, domain applications, employee monitoring application and setting up of the Google Admin Tools.
  • Manages the hiring, staffing and maintaining of a diverse and effective workforce.
  • Responsible for career development/planning of all the employees.
  • Testing, review and acquisition of new applications and software for the company.
  • Creation and maintenance of DXHub's database using KnackHQ. 
  • Day-to-day administrations of the Order Management Team, Inventory and Product Research Team and Customer Relations Management.
  • In charge of formulating and implementation of operational strategies to improve productivity of the team. 
August 2013May 2015

Manager of Desktop Support

Teleperformance
  • Day-to-day administration and organizational functions of the Desktop Support Team.
  • Day-to-day administration of all software tools and auditing of software/hardware inventories, user databases, directory services and any other information pertinent to the Desktop Support Team.
  • Managing of the team's creation, testing, updating and management of drive images used throughout the enterprise.
  • Acts as an informational source on organizational practices and procedures
  • Manages the hiring, staffing and maintaining of a diverse and effective workforce.
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Meets established targets around internal Service Level Agreements for the group.
  • Formulates, gains approval from leadership for, and executes departmental initiatives to improve the standard process, methods, deliverable, response time frames, and support costs of the group.
February 2013July 2013

Lead Desktop Support Engineer

Teleperformance
  • Supporting all aspects of LAN-based networking.
  • Installation and maintenance of all computer hardware and software.
  • Managing the drive image creation/update process and providing specific review and approval for all drive images used in the production environment.
  • Installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software.
  • Cabling new and existing locations for new network, phone or other equipment
  • Repairing or upgrading computer systems as needed.
  • Working with customers, project managers and trainers on correct usage of software and hardware.
  • Working with customers, project managers, center management, supervisors, and agents on specific issues related to computers and phone systems.
  • Providing Tier 3 level support on hardware and software technical issues.
  • Providing technical assistance, training and guidance for Desktop Engineers and Senior Desktop Engineers.
  • Additional administrative and clerical duties to include providing weekly/monthly reporting on Desktop Support activities, maintaining equipment inventory, timekeeping corrections, scheduling, etc.
May 2007January 2013

Senior Desktop Support Engineer

Teleperformance
  • Supporting all aspects of LAN-based networking.
  • Installation and maintenance of all computer hardware and software.
  • Assisting with the creation, updating and management of drive images.
  • Installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software.
  • Cabling new and existing locations for new network, phone or other equipment
  • Repairing or upgrading computer systems as needed.
  • Working with project managers and trainers on correct usage of software and hardware
  • Providing Tier 2 level support on hardware and software technical issues.
  • Providing technical assistance and guidance for Desktop Engineers.
  • Additional administrative and clerical duties to include providing weekly/monthly reporting on Desktop Support activities, maintaining equipment inventory, etc.
May 2006Apr 2007

Desktop Engineer

Teleperformance
Feb 2005Dec 2005

Support Staff

United Laboratories

Education and Professional Development

April 29, 2016April 30, 2016

Project Management

Businessmaker Academy
January 2006February 2006

BPO Training: Communication

Informatics Training Center
June 2002October 2002

Computer Technician

Interface Computer College
June 1999March 2001

Bachelor of Science in Business Administration Major in Marketing

University of the East

References

Eric Ouzts, Director of Desktop Support

+639175847098

Dexter Salon, CEO

+15168170808

Amanda Araneta, Senior Staff Coordinator

+639989682300