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Work History

Nov 2011Dec 2018

Customer Service Rep

Alorica, Inc.

12/2011 - 04/2012  -  Technical support help desk for Intuit Turbo Tax.     

04/2012 - 07/2017  -  Telephone banker and online support for Chase Bank.

08/2017 - 12/2018  -    CVS Pharmacy Help Desk representative.

Apr 2008Nov 2012

Computer Services Consultant

Independent Computer Contracting

Temporary and part-time services for PC technician, website maintenance and data entry as requested.  

Mar 2010Aug 2010

Local Office Clerk

U.S. Census Bureau

Temporary general clerk duties in local US Census office.  Phone interviews and hiring of staff, office courier and other various clerical duties as needed.

Mar 2009May 2009


U.S. Census Bureau

Temporary field position performing addressing canvassing to prepare for 2010 Census.  Use of hand held computer to record address and GPS location data.

Apr 2005Apr 2008

Customer Service Manager

Schwans Home Service

Route sales of frozen foods and ice cream to home customers. Operation offreezer truck requiring class C drivers license.New Customer base building.

Mar 2004Mar 2005


Premier Books Direct

Route sales of book and gift items for six county area.

Aug 1981Aug 2001

Positions in Information Technology

2000-2001   Consultant, Stratagem, Inc., Madison, WI

1999-2000     Sr. Systems Design Analyst, First Data Corp., Elgin, IL

1997-1999  Sr. Programmer/Analyst, First Card/First USA, Elgin, IL

1994-1997  Programmer/Analyst, Amcore Financial, Inc., Rockford, IL

1993-1994  Programmer/Analyst, Pioneer Financial, Inc., Rockford, IL

1988-1993  Consultant, Stratagem, Inc., Milwaukee, WI

1986-1988  Systems Analyst, Sundstrand Corp., Rockford, IL

1984-1986  Programmer/Analyst, Swiss Colony, Inc., Monroe, WI

1982-1984  Programmer, Hydro-Line Manufacturing, Co., Rockford, IL

1981-1982  Programmer, Elco Industries, Inc., Rockford, IL