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Work History

Nov 2011Present

Customer Service Rep

EGS Customer Services, Inc.

12/2011 - 04/2012  -  Technical support help desk for Intuit Turbo Tax. software.  First tier agent for voice and chat contacts for customer technical support.    

04/2012 - 12/2012  -  Telephone banker for Chase Bank.

12/2012 - 03/2015 -  Sr. Service Specialist for Chase Bank Consumer Online Technical Support.

04/2015 - present  -  Telephone banker for Chase Bank.

Apr 2008Nov 2012

Computer Services Consultant

Independent Computer Contracting

Temporary and part-time services for PC technician, website maintenance and data entry as requested.  Clients include: Citizens State Bank (Lena, IL), Full Throttle Powersports (Lena, IL), Chase Bank (Rockford, IL0, Hilton Garden Inn (Rockford, IL), RBC (Rockford, IL), Barrister Global Services (Hammond, LA), Go2IT Group (Lorain, OH)..

Mar 2010Aug 2010

Local Office Clerk

U.S. Census Bureau

Temporary general clerk duties in local US Census office.  Phone interviews and hiring of staff, office courier and other various clerical duties as needed.

Mar 2009May 2009

Enumerator

U.S. Census Bureau

Temporary field position performing addressing canvassing to prepare for 2010 Census.  Use of hand held computer to record address and GPS location data.

Apr 2005Apr 2008

Customer Service Manager

Schwans Home Service

Route sales of frozen foods and ice cream to home customers. Operation offreezer truck requiring class C drivers license.New Customer base building.

Mar 2004Mar 2005

Distributor

Premier Books Direct

Route sales of book and gift items for six county area.

Jan 2002Mar 2004

Substitute Teacher

Rockford Public Schools #205

Classroom instruction for grades 3-12 at various schools as needed.  On-call assignments per Adecco Staffing.

Aug 1981Aug 2001

Positions in Information Technology 

2000-2001   Consultant, Stratagem, Inc., Madison, WI

Systems:OS390, COBOL DB2, MS-Access, HP9000, UNIX, and MicroFocusCOBOL

Applications:Pension, Collateral Protection Ins. Apps.

1999-2000     Sr. Systems Design Analyst, First Data Corp., Elgin, IL

System:OS/390, CICS, DB2, and COBOL

Duties: Development and support of Credit Card processing applications.

1997-1999  Sr. Programmer/Analyst, First Card/First USA, Elgin, IL

System:OS/390, CICS, DB2, COBOL, and CSC/Hogan

Duties:Development and support of First Infinity cardholder applications.

1994-1997  Programmer/Analyst, Amcore Financial, Inc., Rockford, IL

System:DOS/VSE, CICS, VSAM, COBOL, SAS, Alltell (Systematics)

Duties:Development & support of banking applications using Alltell software forCollections Commercial Loans, Savings, Installment Credit and CTR systems.

1993-1994  Programmer/Analyst, Pioneer Financial, Inc., Rockford, IL

System:MVS/XA, CICS, VSAM, COBOL, DYL280, and LIFECOMM

DutiesDevelopment & support of applications for administration of health insurance policies using the LIFECOMM software.Also premium collection, billing and small group policy systems.

1988-1993  Consultant, Stratagem, Inc., Milwaukee, WI

Systems:MVS, CICS, IMS/DB/DC, ADABAS, VSAM, COBOL, and Natural

Applications:Manufacturing, customers order and service, Health insurance claims processing system, Utility Company inventories reporting and material standards systems.

1986-1988  Systems Analyst, Sundstrand Corp., Rockford, IL

System:MVS/XA, IMS DB/DC, CICS, IMS/DB, COBOL, and FOCUS

Duties:Analysis and design for DDA Capital Projects & Pension Admin.Conducted studies for Retirement Admin. And Trademark systems.Also General Ledger , and Fixed Assets.

1984-1986  Programmer/Analyst, Swiss Colony, Inc., Monroe, WI

System:DOS/VSE, CICS, IDMS/DB, COBOL, and INFORMATION EXPERT

Duties:Application analysis/programming for Accounts Payable (CA) & Purchasing(MSA) systems.Some experience with General Ledger (CA) & Manufacturing(MSA).Strong 4GL experiences.

1982-1984  Programmer, Hydro-Line Manufacturing, Co., Rockford, IL

System: DOS/VSE, CICS, DL/1, VSAM, and COBOL

Duties: Design & programming for all financial applications; GL, AP & AR.

1981-1982  Programmer, Elco Industries, Inc., Rockford, IL

System:DOS/VSE, CICS, TOTAL/DB, and COBOL

Duties: Programming for Order entry, Sales, Marketing, Inventory shop floor control.

Other Experience

1994-2003  Adult Scout Leader

Cub Scouts:  Den Leader, Asst Cubmaster, Cubmaster

District Cubmaster of the Year 1999

Boy Scouts:  Troop Committe Menber, Troop Committee Chairman, Webmaster

Wood Badge 2002