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Work experience

managing Principal

Oracle India

Managing Principal, Delivery, Supply Chain and manufacturing Practice, Oracle-India.  Bangalore India Jan2004 -Nov 04

Managed Oracle North American Projects. Reviewed Bids and validated proposals.Established consulting agreements with Clients for work scope, Planned Effort, resources.Did change Control procedures and issue/Escalation managements. Conducted Risk analysis and Mitigation.Performed Project start ups/Initiation and execution.End to End warehousing and Inventory, supply Chain, procurement and Order management, vendor management in Oracle applications and solutions were implemented for Motorola and Westinghouse.Managed Quality and SEPG process. Captured metrics and ensure quality deliverable s. Forecasted resources on a quarterly basis and managed resource utilization.

Jun 2009Present

Vice President


Operations and Delivery Head.  Citrisys Inc. March-09 to Present...

Business and Technology consultant specializing in delivery management, client account Handling and issue resolutions.  Business integration with project management, site planning, E-commerce implementations and Java and J2EE projects, with Oracle, My SQL, and DB2, as Well as CRM and ERP integration including SAP and Siebel. Citrisys clients include TESCO, Nike And Herbalife with Medium scale  implementations to mid tier companies in US and India.

Managed dedicated Accounts, responsible from Account Management to Delivery execution and nurture the accounts. Turned around 4 Accounts which were in Client escalations and in red to good running engagements with a minimum of 45% Profitability. Initiated Process changes with respect to Client Management, project management and brought in a new professional face to project teams.

Feb 2007Mar 2009

Vice President-Delivery

Polaris Software

Practice and Delivery Head- Vice-President, Content Management Practice.  Polaris Software Ltd- Chennai-India- 2008 Jun to 2009  Feb.  


Profitably ran the Business and Delivery of US $ 10 Million, 150 Associate practice. Successfully managed the three key delivery Dimensions of The Delivery - Clients, Profitability and Internal stake Holders- for about 30 concurrent engagements including Citibank, GE, AXA, HDFC, ICICI, AIG, Adidas, Kiln Insurance, Thomas Miller and SJP Insurance.

Clients- kept the Client satisfaction to the top 5% Level on a Q-On-Q basis for two continuous years with Account Mining yielding roughly 10% of the Business Income.  Client satisfaction reports directly related to keeping engagements on time, within cost and under scope with minimal escalations.

Profitability- Kept the profitability of all engagements exceeding a minimum of 31%, achieving through optimal resource deployments, minimal scope creeps and Infrastructure utilizations

Internal stake holders- process compliance of QA and SEPG to CMM 5 levels with no critical NC’s

Head.  Delivery Management. BFSI BU-Polaris Software Ltd.  Chennai-India 2007 Jan to 2008 May.


  • Strategized and Planned for Business growth and Engagement Profitability across BFSI services BU. Evaluated present offerings, laid road maps for solutions, did market research on offer viability, competitions, region and Geo wise marketing Plans which included campaigns, road shows, Pre-sales and RFP support. Increased BFSI BU revenues from US 36M to US$ 49M in 18 Months
  • Headed the Delivery unit with all delivery directors’ reports. Created separate Solution division for BFSI BU, putting in a practice that all delivery completions should result in a packaged solutions that can be used by Business. Plus a road map for solution developments based on market and client research was set up and specific solutions for each Delivery Unit were developed. Specific cases were a content management system using open software, Asset/Liability solution for small businesses, a separate Performance Engineering solution center and Infrastructure services selling solutions.
  • Streamlined the Infrastructure support services covering service level and problem  and Incident managements and used that expertise to sell SaaS solutions to major clients
  • Rationalized resource utilizations to increase margins and profitability and put in a system for a complete PMI Compatible PMO office. Put effective metrics, dash boards to quantify results and aligned Engagements to increased Profitability.  A total of 80+ engagements varying from team sizes of 10+ to 100+ FTE’s were managed and average profitability in 70 + Engagements brought to 21% to 31% bands from 6% to 15% levels
Nov 2006Feb 2005

Senior Delivery Head

Accenture India

Execute large engagements of Accenture’s North American and European Clients.  Conducted Business Transformation, Transitioning and off shoring into India with Clients like Bank of New York, Bank of Italy.  Manage Application out sourcing and Setting up off shore teams and do Service delivery. 


Managed and Mined Strategic Clients through account management.  Key Clients were Bank of New York, Bank of America, Bank of Italy, . All the accounts were new and the accounts were mined and good client relationships were established.  Account sizes were initially 12-15 resources and became 100+ staffed.

Bank of New York- Involved in solution architecting and pre sales promotions and executing proof of concepts for  The engagement involved re engineering Trading and order Management and linking it to netting and margining and to a back office clearing and settlement

Bank of Italy- This engagement completely transformed a legacy based retail Banking System to an Oracle based Core Banking System. This involved modifying components  in front end services like fund transfers, remittances tellers, account transactions, back end components like clearing, Standing Instructions, cards to and linking them to Interest and provisions, EOD Processing, GL and MIS.

Bank of America. This is a multi year testing engagement for all BOA Applications covering Functionality, regression, performance Engineering and static testing.

Institutionalized and performed leadership/Senior Management reviews/health checks of Strategic accounts, Software delivery process through Engagement balanced score cards and live operational Dashboards.

  • The reports took inputs from the project managers, resourcing, scheduling, Finance and HR teams and presented a live dynamic check points and health analysis of engagements
  • Performed Demand forecast, and devised resource management strategies.
  • Created pools of functional and domain expertise groups to staff on coming engagements.
  • Managed large pools of  200+ technical resources, creating winning attitudes, appraised and performance managed them following best practices of Human Relation ship management.
  • Domain competency groups in capital marketing, Banking, Financial services, Technology competency pools in Siebel, BizTalk were started in Chennai-Accenture. Created leaders and succession plans.
Aug 2002Nov 2003

Strategic Business Head

Future Software

Started and Headed the Business unit of Embedded Software services.  Concentrated on the non-core areas of Future soft during Dot Com meltdown to maximize revenues.  Did business plans and strategy for starting embedded software Business Unit. Analyzed markets and did feasibility studies and Go to market plans.  Prepared Sales and Client collaterals.  Expanded client base and fetched additional revenues of US $10Mil. Transitioned deals to off shore, set up development centers(ODC’s) and Headed the Delivery Teams.


  • Offered customer/domain specific solutions by leveraging customer/domain knowledge and Obtained project orders, worth more than US $10Million.Developed customer intimacy, strengthened relationship and Account Management With Fortune 100 Companies like Intel, Motorola, HP, Alcatel, Trane, Emerson, NEC, Texas Instruments. Diversified service offerings through relationship management.

  • Transferred Projects and set-up Off-Shore to India-Based Development Centers. Recruited domain specialists and headed the delivery teams. Had a perfect record of delivery with zero client escalations.


Sep 1989Nov 1991


University of Michigan

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Performance-driven Delivery Head with a strong record of results in managing  complex technology solutions and services in large Off-shore Multi-site engagements across Banking and Financial Services in J2EE, Dot Net Technologies, Oracle and SAP ERP’s with hands on skills in  Pre-Sales deal support and account Mining. Effective building, leading, and motivating strong teams of management and Project performers. Experienced in operations/P&L management with sharp focus on the bottom line.



15 plus years of extensive experience in delivery management to Fortune 50 Clients, transitioned and executed multi year $50 Million, 400+ staffed engagements. Well versed in [email protected] management, Budgeting and revenue generation, Program and Stake Holder, Pre Sales and client relationship management.  Proficient in resource Mobilization, defining scope, time and SLA’s, work with resource managers to staff projects. Expertise in Deployment across BFSI, Communication and manufacturing domains, in J2EE, dot net, Oracle and SAP ERP with hands on skills on project management, Account Mining and program management. An effective leader in managing & leading teams of Delivery managers for running profitable operations & experience of developing service standards for business excellence.  Keen analyst with proactive leadership approach with proven relationship management skills.


M.S. Computer Sciences.

Ann Arbor-University of Michigan.

United states.


M.N.Regional Engineering College.

Allahabad. U.P. India.