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Work experience

Apr 2014Apr 2015

Restaurant supervisor

Hilton
  • Managing restaurant, private dining room & bar with the capacity up to 109 seats as well as room service
  • Working with MICROS FIDELIO POS on daily basis; property expert
  • Scheduling, payroll and labor management
  • Ordering liquor for the bar & banquets in accordance with BEO packages
  • Monitoring liquor costs via Fast Trek bar control system
  • Inventory
  • Setting bar & restaurant menu pricing 
  • Working with Open Table 
  • Interviewing & training new hires
  • Placing POs through Birch Street
Aug 2013Mar 2014

Hotel Coordinator (diploma practice)

Orbita Park Hotel
  • Setting up PMS & channel manager
  • Creating official Hotel website with IBE module, in collaboration with IT company
  • Creating booking.com, hotels.com, tripadviser and other GDS profiles; negotiating commission agreements  
  • Signing in potential companies-clients for cooperation agreements 
  • Creating corporate style (logo, redesigning Hotel interior, ordering uniforms etc.) 
  • Scheduling 
  • HR functions (hiring, training) 
  • Arranging Hotel areas in accordance with the sanitary & epidemiological requirements and safety regulations. 
  • Market oriented room pricing 
Jun 2013Aug 2013

Guesthouse Manager (summer time job)

"The Host" boutique Guest House
  • Checking guests in and out 
  • Cooking & serving breakfast
  • Supervising internal operations (scheduling cleaners, ordering and restocking supplies etc.) 
  • Manually managing bookings via booking.com & airbnb.com
  • Providing informational service
  • Coordinating laundry & room service  
  • Conflicts resolution 
  • Handling payment  
Jun 2012Aug 2012

Floor Supervisor (internship)

Cosmos Hotel
  • Coordinating arrivals and departures via OPERA PMS
  • Examining rooms
  • Maintaining supplies stock
  • Creating task-sheets for room attendants on daily basis
  • Updating current room status in PMS 
May 2011Jul 2011

Housekeeping/ Room attendant (internship)

Cosmos Hotel

Education

Sep 2007Jun 2010

Hotel management

Moscow college of service

First class honors diploma

Certifications

Jul 2011Present

Certificate of English language proficiency

English Communication School Malta
Oct 2010Present

Computer operator Certificate

Russian State University of Tourism and Service
Oct 2012Present

Amadeus Global Travel Distribution Certificate

Amadeus
Jul 2012Jul 2015

IELTS certificate

IELTS