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Work experience

Jul 2010Present

Senior Restaurant Operations Manager

Sandals Grande Antigua

Responsible for daily operations of  6  F&B outlets ( Mario's , Cricketers Pub, Room Service, Pizzeria, Cafe de Paris and Cabanas) Directly responsible food operation and quality standard service.

·Currently holding and average of 4.6 guest satisfaction in restaurants

·Key player in increasing wine sales in outlets. 

- Responsible for scheduling and maximizing man power in times of crisis, multi tasking.

·Strong financial knowledge in Budgeting, Profit & Loss statements, C.E.P. and R.O.I. calculations.

·Extensive experience in daily operations, excellent knowledge of technical skills required for all F&B positions

- As a special project recently re structured the area of banquets and also exclusive beach dinners.

Sep 2007Mar 2010

Food and Beverage Manager

Marriott Curacao Resort and Emerald Casino

·Responsible for daily operations of total F&B operations consisting of 2 lounges, 2 restaurants, room service, one deli and events facilties. Directly responsible for beveage cost and operation.

·In 2007 while in charge of the banqueting deparment increased overall revenue and also quantity of events during the year end. Consolidated the banquet area.

·Player in converting additional F&B revenue opportunities and increasing overall F&B sales and profitability . Concepts in outlets implemented in order to increase capture ratios and attract local markets, total turn over of Seabreeze to a unique fine dining experience. 

- Responsible for scheduling and maximizing man power in times of crisis, multi tasking.

·March 2008 Leadership Performance Process withStrong Performer as result with excellent comments from Director of Food and Beverage; “Total team player, engages very well”, “Dedicated and hard working, has a keen sense of total responsibility and ownership”

·Strong financial knowledge in Budgeting, Profit & Loss statements, C.E.P. and R.O.I. calculations.

·Personal involvement in reducing beverage cost percentage with 4.0%. Implemented monthly beverage stocks in storerooms and also controls in bars.

·Also particiapated in the creation of concepts for all F&B outlets, several Focus Groups and remodeling of one of hte bars and Deli.

·Extensive experience in daily operations, excellent knowledge of technical skills required for all F&B positions.

·Property expert for Micros 9700 POS system

Oct 2005Aug 2007

Hotel Manager

Superclub Breezes Curacao

Hotel Manager

·Executive Committee Member, responsible for daily operations of total Maintenance, Recreation, Housekeeping, Guest Services, Watersports, and Front Office.

·In 2005 implemented training to areas such as Maintenance, recreation and watersports to increase the guest satisfaction and experience.

·Participated actively in negotiations for CEP and maintenance contracts to benefit hte hotel in projects such as new chillers, boilers, etc.

· 2006 Particiapted actively in the refurbishment of 2 towers and remodeling of bathrooms for these

-Excellent comments such as " Team player, experienced, willing, hard worker, dedicated, learner, leader" wher used to describe me in my  year evaluation with scores above 85%.

·Prepared financial reviews and presented solutions to cost increases in areas.

- Prepared CEP and FF&E plans and actions for 2 years.

·Lead the F&B team in banquets for success in VIP events only.

- Acting General Manager during absence.

May 2002Oct 2004

Food and Beverage Manager

Hilton Corporation

·Fully responsible for daily operations of total F&B  consisting of 246 employees; 2 bars, 4 restaurants, 1 24 hour restaurant, 1 deli, banquet facility for more than 2000 pax, outside catering and kitchen

· increased overall F&B revenue and profitability with more than 5000 covers a month and revenues for more than 1 million a month., total covers a month round up to 35000

·Key player preparation of festivals and food events with international companies, such as Blue Elephant adnd others.

·Opening of Hilton's Concept Cafe Cino, being the second one in Latin America

·Strong financial knowledge regarding budgeting, Profit & Loss statements, C.E.P. and R.O.I.

calculations. Forecast in F&B as well as accurate projections for month ends.

·Personal involvement beverage costs , reduced to 15%.

·Other projects worked / contributed on: Positioning and PR relations with the hotel with brands of beverages,actively participated in all hotel activities.

- Motivational trainer for the hotel in all departments even outside F&B

·Extensive experience in daily operations, excellent knowledge of technical skills required for all

F&B positions.

Jun 2001May 2002

Sales and Marketing Director

Sunrise Beach Resort

·Responible for sales and marketing operatiosn with offices thru the country reporting. Created satelite offices adn expanded the sales team thru out. Tripled  sales and conventions revenue

· .Doubled revenue for low seasons in rooms and events, creating speacil theme activities to attract markets

·Key player for creating special vacation, group, convention and leisure packages.

·Personal convention planner for companies with themes and coordination

·Actively prepared marketing plan.

·actively participated in cost control and F&B and banquets re organization

Education

Jun 1993Jul 1996

Techincal

Escuela Colombiana de Hoteleria y Turismo

Skills

Positive Attitude/Motivation/Energy/Passion
Energetic performer consistently cited for unbridled passion for work, sunny disposition, and upbeat, positive attitude. Conscientious go-getter who is highly organized, dedicated, and committed to professionalism
Dependability/Reliability/Responsibility
Dependable, responsible contributor with committed to excellence and success. Loyal and dedicated manager with an excellent work record
Dedication/Hard-Working/Work Ethic/Tenacity
Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks
Honesty/Integrity/Morality
Seasoned professional whose honesty and integrity provide for effective leadership and optimal business relationships
Teamwork
Resourceful team player who excels at building trusting relationships with customers and colleagues
Problem-Solving/Reasoning/Creativity
Innovative problem-solver who can generate workable solutions and resolve complaints
Planning/Organizing
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation
Multicultural Sensitivity/Awareness
Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings
Interpersonal Abilities
Proven relationship-builder with unsurpassed interpersonal skills
Flexibility/Adaptability/Managing Multiple Priorities
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
Analytical/Research
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
Communication
Exceptional listener and communicator, convey with information verbally and in writing.

References

Raymond Semeleer

"It is indeed a pleasure to recommend Vanessa Venturini. Vanessa has excellent leadership traits and communication skills, not to mention a burning desire to be productive. Vanessa is also a good team player and has been phenomenal in motivating the employees in the times of poor sales and harsh economy. During her tenure of her employment, Vanessa has been helpful in increasing the sales of the department and has come up with initiatives that have mostly worked in the favor of the company. Vanessa is a hard working employee and has always been a soft spoken person with a bright smile on the face. Vanessa will surely be an asset for any firm. In the future, if I can be of any assistance in giving more information regarding the work of Vanessa Venturini, do not hesitate to contact me. Yours Sincerely, Raymond Semeleer Director of Operations Renaissance Curacao Resort & Casino [email protected] [email protected]"

Frans Moser

Ferdinand Zievinger

I hired Vanessa when I was working with the Marriott and rehired her when I started with Sandals Resorts as a Sr. Manager Vanessa was overseeing 6 of the F&B outlets with managers and several supervisors reporting directly to her. She is a very hands-on manager, creative, fast thinking problem solver. Vanessa is strong in starting up new projects, concepts and in implementing systems and procedures. She is a dedicated hard working manager that does not shy away from challenges in the work area, an all around good communicator and team player. A manager that I could always count on

Mischa Graafsman

"I have worked with Vanessa in the Marriott Curacao and she has been a great inspiration not only for me, but for the entire team. She works tiredly to improve the product offered and is always looking for ways to get the team motivated. It has been a great experience and en even greater honor to have worked with Vanessa."

Objective

Maximize operations, and always aim for success always giving all in me no matter the challenges that may com along.  I stay positive and very open minded to what is always ahead. I engage and  motivate my management team and associates to always do the best they can with relation to service and also within themselves. Very open to work under pressure and still succeed.

Interview with Ola Caribe 2009

http://issuu.com/laolacaribe/docs/laolacaribe05/49

Interest

Always interested in learning and growing. People relations and skills have conducted great part of my growth. Hard work has also led to be part of my interest in my professional career