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Work experience

Passenger service agent

Empire aircraft services

Passenger Services
  • Air Terminal Operations Center (ATOC)
  • Passenger booking and boarding for AMC contract flights
  • Maintain Data Records and Reports
  • Provide Pet handling
  • Collect and distribute funds to proper agency
Feb 2011Present

Passenger service agent


The passenger service agent acts as a ground host or hostess and is highly visible and helpful to the public. Passenger service agents provide assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

Aug 2009Dec 2009


Abercrombie and Fitch

Models protect and project the image of the brand through personal style, providing customer service and maintaining presentation standards.


Aug 2005Jun 2009


Compass high school


Critical thinking
Being able to evaluate valuable information, sort the potentially valuables rom the trivial, analyze its relevance and meaning, and relate it to other information is crucial.
Self management
A strong organizational skill, an effective productivity habits, and a strong sense of dicsipline.
Leadership skills
Customer service
Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."


Air mobility command