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Creative web geek, linguist, traveler, and life enthusiast. Good at the internet, great with people.

Summary of Qualifications

  • A dynamic professional with rare exposure to the top experts in the fields of Social Media and Content Marketing
  • A proven track record of building online communities for clients
  • Solid experience in practical, managerial and administrative duties resulting in on-time, on budget project implementation
  • Well-organized - thrives under pressure
  • Ability to communicate effectively with all stakeholders to ensure client satisfaction
  • Driven by strong attention to detail with the aim of achieving the highest quality work
  • Areas of high proficiency: Content Marketing Strategy, Blog Marketing, Influencer Marketing, Copywriting, Brand Promotion, Client Training, Data Analysis, Search Engine Optimisation, Content Management Systems, Facebook Campaign Strategy & Management, Instagram, Twitter, LinkedIn, YouTube, Snapchat.

    Work experience

    July 2017present

    Social Channel & Network Specialist

    AGL Energy
    Nov 2016June 2017

    Social Media Manager

    Chartered Accountants Australia & New Zealand

    As social media lead, I oversaw all social media activity for the chartered accountants professional member body. This was a layered and strategic role that included governance, process and change management, as well as delivering ongoing internal training on social media best practice. I worked closely with stakeholders across multiple business units and agencies for delivery of internal, member-facing, and public social communications and campaigns.

    May 2016Aug 2016

    Digital Content Manager [Contract]

    AGL Energy

    As part of AGL's Digital Marketing Team, I am relaunching a digital content marketing strategy for residential and business energy markets. This involves social listening and amplification, integrated planning with our SEO partners, managing cross-team objectives, and liaising with external providers to get the best content for AGL's business objectives.

    Feb 2016May 2016

    Social Presence Strategist [Contract]

    AGL Energy

    Acting as social media advisor for AGL owned digital channels, I provided expertise in social media and content marketing strategy and implementation. I liaised across various teams and agencies to ensure that always on and campaign social media deliverables were aligned and executed to meet stakeholder objectives. 

    Sep 2015Jan 2016

    Digital Manager

    UM; IPG Mediabrands

    Working across a fully integrated media partnership with creative agency, McCann, I recommended, planned and executed digital advertising solutions. Ranging from performance driven, custom database, or brand perception I oversaw all digital campaign elements from planning and implementation through to optimisation and reporting ensuring that deliverables are target and on budget.

    Top clients: AGL, Australian Unity, kikki.K

    Jun 2015Sep 2015

    Planning Manager: Content & Strategy

    Society Social; IPG Mediabrands

    Responsible for developing social media & content strategies for some of Australia’s largest brands, I applied both quantitative & qualitative research in mapping social storytelling methodologies between brand & consumer. My social strategy work focused on client ROI, measuring efficacy of brand storytelling through all phases of the consumer journey, including owned, earned & paid media.

    Top clients: Coles, Kmart, CareSuper, Coles Financial Services, Hostplus, flybuys

    Aug 2012May 2015

    Community Manager; Melbourne Australia

    Nuffnang Australia

    As the Australian Community Manager of the world’s largest blog marketing agency, I oversaw the retention & recruitment of bloggers, who doubled as both the business’s community & product. I led the growth of this network from 4,000 to over 8,300. I also developed & launched Bloggerati, a digital influencer talent agency division – a model that is now core to the business & has been replicated worldwide.

    Top clients: Dubai Tourism Board, 20th Century Fox, Qantas, Audible

    Mar 2011Aug 2012

    Social Media Manager; Melbourne Australia

    Web123 Group

    Developed & executed social media strategies for internal brands & SME clients. Coordinated & developed content marketing through eBooks, blog writing, fortnightly newsletter, & social media campaigns. Presented educational workshops to small business owners on social media training. Administered technical training & support for nearly 400 client websites, including eCommerce, SEO & SMM.

    Key Clients: OnTheGo Sport, Artlounge, SEARA Food

    Aug 2010Dec 2010

    Consulting Project Manager; Columbus Ohio USA

    Inspired Marketing, LLC
    • Coordinated and directed two major internet marketing campaigns through the use of new-media tools such as social media, email marketing, webinars, membership sites, copywriting and editing, shopping cart management, video editing, affiliate programs, and accounting.
    • Coordinated the production of two very successful in-depth video social media training courses: HootSuite University (Twitter), and 500 Million Strong (Facebook, Twitter, LinkedIn, YouTube, DailyBooth, Email Marketing). Edited more than 30 hours of video using Camtasia and Screenflow. 
    • Top Clients: Hootsuite
    Jan 2008Jun 2009

    Executive Marketing Assistant; Columbus Ohio USA

    SilverBack Marketing
    • Administered online advertising, appointment setting, membership site management, affiliate marketing, teleseminars, web editing, audio editing and client email and phone support.
    • Arranged and executed big ticket sales events for up to 100 guests in five US cities; was solely responsible for the synchronisation of vendor contracts, catering, entertainment, logistics, and presentation.
    Aug 2006May 2008

    Ticket Seller; Columbus Ohio USA

    Nationwide Arena SMG

    Customer care and sales assistance for patrons fulfilling ticketing needs for sporting events and concerts in a venue with capacity of 21,000. Assessed customer needs while completing ticket sales in a high-speed environment and handling credit cards and large sums of cash.

    Aug 2007Dec 2007

    Latin America Publishing & Client Support Intern; Columbus Ohio USA

    Cornerstone Local Marketing

    Maximized search engine returns by composing and editing product and service updates for Latin American clients' Spanish language webpages and blogs. Curated and created content on a wide range of topics while strategically optimizing them for SEO. 

    Jun 2005Aug 2007

    Investigative Researcher; Columbus Ohio USA

    The Ohio State University: Summer Research Opportunities Program (SROP)

    Initiated, researched, designed, and implemented human subject study of English child acquisition of verb tense and inversion in wh-questions; won the Denman Award for Speech & Hearing Sciences. Study was continued after the conclusion of the summer program and developed into a senior thesis. A team of researchers continued the project after Valissa's graduation from OSU, and the results of the ongoing study have been published in numerous research journals. 

    Over the course of 10 weeks, developed and executed literary-based research on the yeísmo and zeísmo phenomena in phonology of Argentinean Spanish. Presented research findings to a Big 10 conference at Purdue University and to the Ohio State University graduate research council. 

    Sep 2006Jun 2007

    Student Administrative Assistant; Columbus Ohio USA

    The Lantern

    Transcribed, compiled, published, and maintained records for classified ads for a newspaper with a circulation of over 26,000 copies daily

    Sep 2003Apr 2004

    Customer Care Representative; Columbus Ohio USA

    Calltech Communications, LLC

    Provided customer support for over 40 small businesses by acting as mediator on inbound requests in a call center.

    Nov 2016Present

    Social Media Manager

    Chartered Accountants ANZ

    I oversee all social media activity for the professional Chartered Accountants Australia and New Zealand organisation.


    Aug 2009May 2010

    Master of Arts in Spanish Bilingualism & SLA

    Rutgers, The State University of New Jersey

    Completed 24 of 30 credits with a 4.0 GPA towards a Master of Arts degree in Spanish Bilingualism and Second Language Acquisition.

    Research focused on linguistic processing and short-term memory in Spanish-English bilinguals.

    Awarded Diversity Fellowship for Academic Excellence.

    Jan 2004Dec 2007

    Bachelor of Arts in International Studies: World Economics & Business

    The Ohio State University

    Graduated Cum Laude with a minor in Professional Writing

    Jan 2004Dec 2007

    Bachelor of Arts in Spanish Linguistics

    The Ohio State University

    Graduated Cum Laude with Research Distinction

    Activities and Societies: research in Argentinean phonological variation, research in verb finiteness and inversion in wh-questions, study abroad in Buenos Aires, Argentina


    Published Work

    Grinstead, J., Warren, V., Ricci, C., & Sanderson, S. (2009). Finiteness and Subject-Auxiliary Inversion in Child English.

    Paper presented at the 33rd Annual Boston University Conference on Language Development, Boston, MA.

    Grinstead, John, Warren, Valissa, Ricci, Cara, & Sanderson, Sarah. (2008). Finiteness and subjectauxiliary inversion in child English, Boston University Conference on Language Development. Boston University.

    Warren, Valissa. (2007). Children's grammaticality judgments of nonfinite verbs & uninverted wh-questions. Undergraduate Thesis, The Ohio State University, Columbus.

    Rave Reviews

    “Working with Valissa was wonderful. I always knew she had her eye on the details, she responded quickly and thoroughly to any requests I had. My response to hearing that she was leaving her position at Kevin Nations' office? I truly couldn't imagine how he could run things without her. I also really liked Valissa, and trusted her. She organized fabulous gatherings, fun events, lots of details to handle and maintain, and did it with ease and flexibility. She's a gem and I highly recommend her!”

    -- Wendy Yellen, Owner,

    “Valissa Warren is amazing at what she does, and while she was working with SilverBack Marketing, I watched her not only manage many of the online marketing and back end processing with the company, but I also worked with her during an offline event and was amazed at how organized, and detail oriented she was. She is a gem, and does an amazing job at anything she takes on.”

    -- Lewis Howes, Social Media and Linkedin Consultant

    “Valissa is a bright, enthusiastic, intelligent girl that has a 'can do' attitude to her work. She's got a very good grasp on what constitutes effective online marketing and has a solid approach when it comes to conceptualizing and implementing strategies that work. I've worked with a lot of people, and I can safely say that I enjoyed the time I worked with Valissa more than I did with the majority of partners & colleagues. If you're thinking of hiring her - I'm sure you'll not regret it!” 

    -- Clement Yeung, Founder and Co-Director,

    "Valissa has been my web123 support manager for over 12 months. During this time Valissa has been a wealth of information with both myself and my clients. Her IT knowledge is exceptional and her social media expertise is even better - I have learnt so much from working with her. Valissa is really goal orientated and keeps her calm at all times. More importantly; she likes to share her knowledge which shows she's passionate about her chosen career. I highly recommend Valissa as a valuable team member to any organisation.”

    -- Justin Ferrell, Owner, High End Design

    “Valissa Warren produced a New Media event in which I participated: Big Ticket Blueprint and Mastermind. Valissa produced flawlessly all the moving parts that contributed to an immersive experiential marketing experience, like a mini ARG. Valissa produced an event full of pirates and limos and unbelievable surprises, that greased-the-chute for Kevin Nations to have a six-figure sales weekend with a single intimate event with fewer than 20 attendees. Beyond that, Valissa thank you for remembering me, reminding me and Kevin of the million and one appointments, even when he'd disappear off the map. Valissa built the websites, and fielded the set-up meetings, all on her own. How do I work with you again?” 

    -- Ben Mack, Mastermind Leader, 1-Hour Mastermind

    “Valissa proved to be an amazing person to work with one on one as well as in a team setting. Valissa has a great attention to detail and also creates an environment where her employer customers are well taken care of. Any employer would be lucky to have her on their team!”

    -- Stacy Makdad, Virtual Assistant

    “Valissa is detail-oriented, personable, and caring. In many contacts with her employer, Valissa was an ideal intermediary. She always does what she promises! I happily endorse her."

    -- Joel Orr, Principal, Joel Orr Coaching


    Exploring Melbourne's laneways, cooking, useless trivia, Spanish linguistics, yoga, roadtrips, language quirks, macaroni and cheese, pinball, pumpkins, bright colors, street festivals

    Connect with Me


    Jul 2005Sep 2013

    Human Subjects Research Education Certificate

    Collaborative IRB Training Initiative (CITI)