Valerie Hogue

Valerie Hogue

Drive, Passion, Determination

  • 1278 Cartmer Way, Milton, Ontario L9T6J8

Work History

Work History

Coordinator, Sustainability and Citizenship

The Co-operators
2014 - 2015
  • Responsible for the project management on a number of initiatives including event marketing and research.
  • Lead contact for the IMPACT! Youth Sustainability Leadership Training Program participants and alumni.
  • Driver of social media and web content and tools to continuously engage clients.
  • Deliver educational training and seminars at leadership workshop and events.
  • Collaborator on projects with external partners.

Senior Service Administrator

Johnston Equipment
2013 - 2014
  • Responsible for all customer invoice crediting and rebilling of products and services including special quoted agreements rendered on contract or on pay-as-you-go situations.
  • Developed solid rapport with customers and vendors to ensure timely procurement of contracts, purchase orders, and servicing.
  • Liaised with service technicians to ensure accurate work order posting and provide ongoing support for work order and purchase order numbers.
  • Collaborated and assisted management team with ongoing projects ad market data and sales analysis.

Consumer Response Specialist

Kellogg Canada
  • Provided exceptional customer service by reviewing, investigating, educating, and resolving consumer queries related to food quality, nutrition, and product liability.
  • Retrieved, analysed, and prepared consumer claim files and serious issue complaints.
  • Negotiated with complainants as per company guidelines to ensure satisfactory resolution to both company and consumer.
  • Interpreted and applied internal policies to deal with complex and sensitive situations arising with consumers while remaining vigilant to emerging trends and exceptional situations requiring immediate action or attention.

Special Events Advisor

NCI Inc.
  • Placed outbound calls in English and French from provided lists to promote special events and training opportunities while educating bout the company and the services and products offered.
  • Secured and completed event registrations from potential future and past customers called.
  • Coordinated sales and presentation meetings between potential customers and regional Vice Presidents of Sales.
  • Supported special events planning through review and analysis of previous calling campaigns.

Training and Business Development Manager- Sales and Marketing

2003 - 2012
  • Successfully developed and executed training, advertising, retail marketing, and merchandising programs for various retail distribution channels and mass merchandisers in Canada and the United States. Accounts included: Home Depot, Lowe's, Home Hardware, Rona, Do it Best, True Value, PRO Group, Distribution America, Bostwick-Braun Company, Buttery Company, Central Farm & Garden, CISCO Companies, H.B. Davis Seed Co., H.G. Lipscomb & Co., Horizon Distribution, Long-Lewis Hardware Company, Southern Hardware Company, Southern States Cooperative, Wallace Hardware Co., Amarillo Hardware Company, Blish-Mize, Emery-Waterhouse Company, Florida Hardware, Handy Hardware Wholesale, HDW Inc, House Hasson Hardware, Jensen Distribution, Monroe Hardware, and United Hardware Distributing Co.
  • Created, developed, and executed branding programs for various industry manufacturers. Brands included Vers-A-Tile, Strap & Wrap, Smart2, Innovation, Simax, Yardistry, Ageless Fence, Natural, and Diamond for Vinyl Works, Strap & Wrap, Suncor, Les Entreprises Simex, Yardistry, Ageless Fence, and Vinyl Trends.
  • Participated in the development of strategic plans, development of best practices, and evaluations of resource requirements in order to secure major accounts on behalf of clients.
  • Oversaw trade show participation determination, budget planning, pre-show administration, booth design, merchandising, and shipping and logistics.

Associate Language Teacher

Kashiwazaki Board of Education
2000 - 2003
  • Taught English and foreign culture in most of the Board’s elementary and junior high schools.
  • Responsible for English and French foreign language curriculum development.
  • Piloted teach-the-teachers language and culture sensitivity training seminars.
  • Identified and called upon by the Board as a special needs education and resource specialist.
  • Actively involved in the community and public relations including spots, features, and articles on local radio and national newspapers and magazines.

Communications Specialist

The Lutheran World Federation
1998 - 1999
  • Solely responsible for the development and deployment of the Federation’s web site in English, French, German, and Spanish.
  • Conducted staff training of current and emerging technologies for in-house staff and field staff.
  • Collaborated in conference and plenary session preparations.
  • Responsible for translators and interpreters for various events and meetings.
  • Wrote and copyedited stories for print and media communications.



Post Baccalaureate Diploma: Instructional Design

Athabasca University

Focus: Adult education for sustainable development in developing countries.

Bachelor of Arts (B.A.): Cross Discipline

The University of Western Ontario

Focus: Computer Science, Administrative Studies, and Religious Studies



Several years of experience creating curricula and training for multi-generational audiences within academic and business settings.

Competitive Analysis
Strategic Planning
Business Development