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I am a self-motivated and confident individual who is keen to work and to learn new skills. I have gained up-to-date hospitality, catering, baking, business administration, data entry and IT skills through my studies at college. I also gained customer service skills from work experience in various positions. I am very reliable and punctual. I am very enthusiastic to find a position where my existing skills will be utilize and further developed.

Work experience

Feb 2014Mar 2014

Apprentice Administration Assistant (2 months)

 BFS Buttons Ltd

• Greeting visitors, answering phone calls and taking messages
• E-mailing using Outlook and updating stock records using Excel
• Preparing samples for our customers and keeping records of samples sent
• Helping with sample selection using Word and preparing new range cards
• Restocking sample trays and keeping them in order
• General administrative tasks- filing, franking machine – post, scanning, photocopying etc

Apr 2012Jul 2012

Sales Assistant ( 3 months)

Voluntary Oxfam Charity Shop

• Sorting donations from the public
• Pricing and labelling donated stock
• Steam ironing and hanging up clothes
• Cleaning collectables and home wares
• Re-stocking and merchandising the shop and window displays
• Dealing with customers and operating the till and handling cash

Jan 2012Feb 2012

Administration Assistant( 2 months)

 Voluntary Scope Head Office

I really enjoyed volunteering at this charity headquarters for a full day every Tuesday. I gained valuable experience of working within administration.
My duties included:
• entering client gift aid details onto the Database system
• scanning documents
• shredding confidential waste
• putting together promotional packs to promote the work of the charity

Jul 2009Jul 2009

General Assistant ( 2 weeks)

Work Experience Barclays Bank

• Customer service -communicating face-to-face to customers
• Helping to keep the office clean and tidy
• Weighing coins and handled cash - making sure all procedures were followed accurately
• Filing documents in certain orders and replenishing brochures on display

Nov 2014Nov 2014

General Assistant

Voluntary The Slow Bread Company (One Day)

• Ensuring that the daily bakery range is made to a high standard in a timely, safe and consistent manner
• Baking, shaping and finishing high quality breads.
• Cleaning bakery machinery, equipment, storage and preparation areas
• Measuring and mixing ingredients into dough according to a recipe
• Working as a team
• Assisting with HACCP and Health and Safety procedures.

Sep 2013Sep 2013

Waitress Assistant (2 weeks)

Work Experience Persian Restaurant

• Taking orders and serving customers
• Giving information on the menu
• Helping with food preparation in the kitchen
• Cleaning and tidying up duties/dishes

Sep 2013Nov 2013

Kitchen Assistant ( 3 months)

Voluntary Cafe Bromley By Bow

• Making sandwiches/ jacket potato/ fruit salads
• Preparing fruits and vegetables/chopping vegetables, preparing and washing up duties
• Serving customers both hot and cold food/drinks
• Clearing up tables

Aug 2013Aug 2013

Waitress Assistant

Training Costa Coffee (One Day)

• Preparing and serving hot and cold drinks and food item to customers
• Working as part of a team in a every busy environment
• Making different drinks to Costa brand standard
• Making sure the store is tidy and hygienic

Apr 2013Apr 2013

Work Experience( 2 weeks)

 St Ermin's Hotel Four Star

In my work experience, I enjoyed and experienced different departments in the hotel, including: Introduction to hospitality industry, kitchen- pastry section, hot & cold kitchen, conference & events, room service, housekeeping, maintenance, 1 week work placement- housekeeping and employability skills- CV writing, job search.


Nov 2013Nov 2013

BTEC Level 2 Food & Beverages Certificate

Free to Learn Ltd
Nov 2013Nov 2013

BTEC Level 2 Hospitality & Catering Certificate

Free to Learn Ltd
Nov 2013Nov 2013

BTEC Level 2 Customer Services Certificate

Free to Learn Ltd
Jul 2013Jul 2013

Emergency First Aid at Work Level 2

Westminster Kingsway College, Regent Park, London
Jun 2013Jun 2013

Food Hygiene Level 1

Westminster Kingsway College, Regent Park, London
May 2012Jul 2012

City & Guilds Level 1 Bookkeeping and Accounts

Westminster Kingsway College, Victoria Centre, London
Sep 2010Jun 2011

City & Guilds Level 2 Business Administration Certificate (Distinction)

Westminster Kingsway College, Victoria Centre, London


Be able to work as part of a team
Good organization skills - able to organize and prioritize tasks
Good literacy & Numeracy skills
Excellent customer service skills - gained through various positions
 Good communication skills- both verbal & written- experience in answering telephone calls
Confident IT User - Word,Database,Excel,Publisher Power point, email and internet 

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