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Valentina Stepanova

Team Lead (RSS Ltd.)

Work History

Jun 2010Present

Team Leader

RSS Ltd.
Principal Accountabilities Manage Service Repair & Reverse Logistics Operation. Region: Russia, Kazakhstan, Belarus. Coordinate direct reports Vendor Management, Technical Support & Administration in all parts of the region. Key customer contact for Vendors and Retail & Distribution, including Zebra, Citizen,Lexmark, Ricoh, Bixolon, Fujifilm, Toshiba, RRC. Negotiate commercially competitive support contracts with customers and repair & logistics suppliers. Manage escalation path for suppliers who are not meeting pre-determined KPIs. Liaise with all other areas of the business to support Customer or Regional requirements. Maintain Customer Quality Scorecard for all key accounts.
Feb 2011Dec 2011

store administrator

Euroset

Objective

Apply my skills as a sevice manager with a company focused on quality, innovation and ingenuity

Education

20052008

Bachelor's degree,

Volgograd State University

Major: management

Skills

Skills

Customer Service   MS Excel  MS PowerPoint  MS Word  Planning  Project management  Quality Management  supplying  Teambuilding  Proactive and systematic work with clients Very active and hard-working employee

Languages

Russian (native), Engish (written)

About me

additional information in social:

1.https://ru.linkedin.com/in/valentinastepanova

2.https://www.facebook.com/elsystep