Working with Computer System Quality Assurance group, wrote and globally deployed project management, change control, problem management and asset management policies and standard operating procedures, resulting in annual savings of $250,000.
Facilitated root cause analysis meetings with operations staff to identify challenges in implementing change control processes. Used brainstorming, affinity diagramming and decision trees to collect, organize and analyze information. Prepared and presented recommendations to the Quality Council, and implemented selected recommendations, resulting in improved compliance.
Key contributor to a clinical process redesign initiative following idealized design methodology. Techniques used included influence diagrams, BCG matrix, SWOT analysis, Porters Five Forces Model, and PEST analysis.
For a business intelligence group, conducted interviews with staff to identify opportunities for process improvement that would streamline assignment of work and maximize resource capacity. Presented conclusions and action plan to group vice president.
From multiple facilities management teams, collected business requirements for conference room and hoteling space management. Created process flows and prepared an RFP for a software solution.