Summary

Highly efficient Market research and client servicing professional with total work experience of 9+ years with 5.5 years in Market Research domain which includes CATI as well as Online research methodologies for varied industries. Distinguished background driving organizational profitability and higher individual and team productivity through direct involvement in aspects such as personnel development, project management, extensive client communication and servicing to delight, cost and revenue management, business development activities for new and existing clients and majority of the important aspects of the entire research operations.

Areas of expertise

·         Strategic planning/Analysis

·         Team Leadership

·         Process Improvements

·         Vendor/Financial Management

·         Personnel Development

·         Data delivery

·         Budget Management

·         Project Management

·         Business Development

·         Profit Maximization

·         Client Servicing

·         Knowledge of MR tools

Work History

Work History
Jan 2015 - Present

Assistant Manager-Research Operations

High Beam Global
  • Currently spearheading the online market research operations from strategic planning, panel building, web-content development, business development, partner network management, hiring to the project management for the ongoing projects
  • Executed the CATI project of highest value and time period for the organization overseeing the entire planning, questionnaire designing and programming, team training, multi-vendor management, extensive client communication ( acted as SPOC) for a global Benchmarking client. 
  • Led various quantitative qualitative, recruitment and online projects in various industries such as Supply chain, ICT, Defense, BFSI etc.
  • Involvement in the quality control process with regards to data and call quality
  • Client Servicing
  • Internal team and vendor Management
  • Preparing final and interim deliverables with data quality checks such as ConfirmIT, SPSS, MS Office etc.
  • Actively involved in business development aspect of the operations by reaching out to potential clients and presenting company's profile through phone calls and meetings
  • RFP, RFQ, contract, cost and revenue management
Oct 2013 - Jan 2015

Sr Research Analyst

High Beam Global
  •  Managing multiple projects(Qualitative, Quantitative, IDI's and Panel) across the globe and across different industry verticals.
  • Extensive client communication from project acquisition until final delivery combined with vendor communication.
  • Contributing to the business development aspect of the business by introducing the organization and its service offerings to perspective clients at few occasions.
  • Internal team and Vendor Management 
  • Engaging C-level executives from top organizations for in an hour long depth discussions on various subjects to get their insights and prepare reports based on such discussions.
Jan 2013 - Oct 2013

Project Manager-Client Servicing

Toluna
  • Managing full service, sample only and ad hoc projects including Feasibility assessment, Project kick-off meetings to capture project deliverable and timelines.
  • Discussing the project dynamics with the client, questionnaire designing, coordinating with the programming and data processing team for the final delivery of the data adhering to the project timelines.
  • Reviewing questionnaires and providing clear, concise programming notes to the survey programming team.
  • Conducting periodic project briefings with operations teams to ensure comprehensive understanding of project objectives, checking-in on delivery milestones and updating  the team regarding any changes in project plan.
  • Reviewing survey links for quality and accuracy to obtain client approval.
  • Closely liaising with vendors to ensure timely completion of the project
  • Monitoring field progress, problem solving and identification and implementation of solutions
  • Incentive and budget management
Oct 2011 - Sep 2012

Sr Research Analyst

High Beam Global
  • Being a part of project management team responsible to manage multiple projects(Qualitative, Quantitative, IDI's and Panel) across the globe and across different industry verticals.
  • Engaging C- level executives from top organizations for in an hour long depth discussions on various subjects to get their insights and prepare reports based on such discussions.
  • Assisting Project Managers in timely completion of the research projects in different ways.
Mar 2011 - Sep 2011

Sr Research Associate

Exevo India Pvt Ltd.
  • Working on various international assignments with global clients based across various countries. This includes primary and secondary research related to the Market positioning, Market Mapping, Industry Specialization reports etc.
  • Use of data mining tools such as Confirm IT, SPSS etc. to extract data for project delivery and analysis purposes
  • Handling a team of people which included providing training, setting targets, tracking of the performance and ensuring productivity
  • Working as a SPOC for different departments like dialer, sample management, survey programming, Data and Voice Quality and Data Processing and Analysis.
Mar 2010 - Mar 2011

Research Associate

Exevo India Pvt Ltd.
  • Conducting both qualitative as well as quantitative interviews with executives of companies in wide range of sectors with excellent quality standards to get relevant insights on various research topics.
  • Secondary research to collect data using websites such as Hoovers, jigsaw, OneSource etc and other online sources
Mar 2006 - Dec 2009

Mortgage Specialist (Customer Care Executive)

i-Max e-Solutions
  • Working for a mortgage refinance and home refinance campaign for US lending firms such as ALN.
  • Making outbound calls, generating leads, fixing appointments as well as hot transfers
  • Taking escalation calls as well as training and mentoring new hires
  • Ensuring personal productivity as well as that of new hires

Education

Education

 

  Qualification           Institution                             Year                       Percentage

   B.A.               D.D.U. Gorakhpur University        2002 – 2005                       64

   ISC                     Vikas Bharti School                     2001 – 2002                       80

  ICSE                    Vikas Bharti School                     1999 – 2000                       92

Certifications

Certifications
Sep 2015 - Present

Digital and Social Media Marketing

iversity
Aug 2015 - Present

Diploma in Project Management

ALISON
Sep 2015 - Sep 2015

Discovering and Meeting Market Needs

ALISON

Honors and Awards

Skills

Certificate of Appreciation for Exceptional contribution to {Client Name} supply chain benchmarking,2014-2015

Awarded by our client- A global leader in business benchmarking and best practices for significant contributions in overall project management and final delivery in Sep' 2015

Special Appreciation Certificate

Awarded by Head of Operations for completion of few complex projects within timelines and receiving appreciation by the clients in Mar' 2014

Special Appreciation Certificate

Awarded by Head of Operations for  Productivity and Quality in Apr' 2012

Special Appreciation Award

Awarded by Senior Project Manager due to high productivity in Feb' 2011. I had highest average productivity on the floor for 9 months period out of a group of about 100 associates.

Special Appreciation Award

Awarded by Senior Project Manager due to highest productivity on multiple critical projects in Oct' 2010

Pat On the Back

Awarded by Senior Project Manager due to highest productivity on the project in Jun' 2010

Employee of the year

Awarded by Head of operations due to Productivity and Quality in Dec' 2008

Additional activities and achievements


  •  A social media enthusiast and a casual blogger and love to read, write, learn, travel and connect. You can visit my blog at www.vaibhavrajsingh.blog.com
  • Secured highest marks in the subject stream in the final year of graduation (2005)
  • Secured highest marks in school in ICSE exams (2000) 
  •  Was School's Hindi and English Magazine's chief student editor
  •  Wrote and acted in plays and ballets at school level
  • Participated and won in Debate competitions, G.K. test and quizzes, essay writing competitions, Inter-house Cricket competitions.