Julia  Lewis

Julia Lewis

Communications Operator

Education

Education
Jan 2013 - Jan 2014

Business Administration

Progressive Training College of Business
Jun 2003 - Dec 2010

B.A

ALGOMA UNIVERSITY

Psychology 

Skills

Skills

Communications

Customer Service

Computers and Technical Equipment

Office Administration

Financial Responsibility/Management

Teaching and Leadership

Coordination and Fascilitaion of Program

Human Resources

counselling

Work History

Work History
Jan 2002 - Jan 2013

Teacher Assistant

University of Algoma

Assisted in marking, picked up essays, exams, projects and tests (with great confidentiality) from Professors at University. Graded papers and entered marks/percentages into spread sheets, delivered marked papers to Professor/Head of Department within a given timeframe.  

Jan 2012 - Apr 2013

Art Instructor & Certified Framer

Michaels Arts ad Crafts

Developed lesson plans and compositions in basic acrylic painting techniques and helped students create their own art piece featuring landscapes, florals, seascapes, still-life paintings and portraits. Created flyers to announce the classes, demonstrated, promoted the products during the lessons and performed basic sales and customer service. 

Oct 2002 - Apr 2011

Communications Operator

Ministry of Transportation

Managed traffic on provincial roads within a defined Region and improve safety and efficiency of traffic flow by operating of Advanced Traffic Management Systems, on a rotating shifts basis. Duties and Responsibilities incuded :Under the general direction of the Supervisor Communications Centre, ws responsible for communications, information and dispatch services related to wide ranging and diverse situation that may be of an emergency nature. The volume and nature of calls varied in accordance with rapidly changing demands and workload fluctuations. Operated the Fleetnet Radio System and the Advanced Traffic Management Systems. Responded promptly and managed incidents reported through Advanced Traffic Management System (ATMS), field staff such as Area Maintenance Contractors, ministry staff through the Fleetnet Radio System, Ontario Provincial Police (O.P.P.) and emergency services. Maintained and monitored communications with dispatched vehicles, personnel, field offices and external agencies.Performed call taking duties and answering and assessing request for information and using pre-approved protocols to establish a response. Received phone calls from the general public, media, emergency agencies and other stakeholders and elicits information from callers regarding the nature of the situation and providing instruction or direction as required: regarding road and weather conditions, damage to MTO property, maintenance and construction problems, incidents, traffic impacts and congestion and takes appropriate action as required. Monitored and recorded incidents as required in accordance to developed guidelines and policies to provide video traffic data for subsequent analysis purposes within a defined Region.Communicated with various contractors that are employed by or for the ministry as required for incidents within a defined Region. Contacted other related response teams and agencies as required for spills or other emergency situations. Informs appropriate Ministry Personnel when incidents escalate to a higher level of authority. Prepared and reviewed a variety of logs and reports. Monitored and maintained traffic information that would have impacts on the Highway network and makes subsequent decision on signing strategies for incidents in accordance with protocols. Proposed recommendations for Communications Centre, operational improvements and response plan modifications. Assisted in training of new operators. Operated a variety of communications equipment such as Fleetnet, telephone system, facsimile and computer terminals. Performe basic equipment checks and trouble-shooting to ensure operational readiness and makes initial contract with ATMS contractors, I&IT services, FleetNet or MTO personnel to repair non-functional equipment.Displayed knowledge of ministry traffic management and emergency service requirement and procedures to initiate appropriate response action. An understanding of relevant Ministry policies, procedures and protocols of external agencies in order to provide callers with advice and assistance. Maintained familiarization with regional geography. Interpreted and applied policies, procedures and protocols with the use of problem solving and decision making skills. Analysed all pertinent information and determine the appropriate course of action that attempts to stabilize the situation and make the most efficient and effective use of available resource dealing with competing requests of service at the same time. Multi-tasked in a fast pace environment under tight deadlines and difficult situations with the ability to set priorities within defined parameters. Displayed excellent communication skills such as verbal and written skills and the ability to deal well with tact when dealing with the public in stressful situations. Responded promptly and effectively to a wide range of traffic generated incidents and emergencies. Proficient typing skills. Interpretative skills in the observation and understanding of the ATMS components. Used analytical skills to anticipate problems based on the nature of the incidents, to analyse and report on traffic incidents and to keep appropriate Ministry personnel aware of traffic management issues. Worked effectively unaccompanied and in a co-ordinated team environment. Made logical and correct decisions during emergency situations while under stress. Computer literacy in using custom software, word processing, spreadsheet, database applications.

Feb 2008 - Dec 2008

Disaster Management Coordinator

Canadian Red Cross, SSM

Provided leadership, direction, and services within our participating organization and district. Recruited volunteers and collected resource information. In the event of a disaster or disaster drill, coordinated and directed supplies and personnel to appropriate locations.. Provided leadership and support to disaster preparedness activities including planning, training, coordination and development of volunteers. Supervisory responsibilities included interviewing and evaluating volunteers; planning, assigning, and directing volunteer work; addressing volunteer concerns and problem resolution. Served as a facilitator and supervisor of volunteers. Kept current records on volunteers through SPSS. Assisted with facilitating basic, intermediate and advance level disaster training for volunteer staff. Coordinated and supervised the volunteer activities of disaster personnel and equipment for  disaster operations. Responded to disasters during office hours and during evacuations. Maintained relationships and communications with facilities that can serve as potential service delivery sites (i.e. shelter, warehouses, etc.) Facilitated information sharing with community groups. Tracked emergency supplies, resources, volunteers and available shelter space. Worked flexible schedule and long periods of time during disasters. Accepted financial donations that are used to assist in local, provincial, and international disasters and emergencies  Responded to requests from Fire Department for assistance for family disasters such as house fires, floods and motor vehicle accidents. Worked in collaboration with local authorities and other agencies to address the immediate needs of individuals affected. Provided various online resources on emergency preparedness. Trained volunteers to respond to emergencies and disasters locally. Offered personal preparedness training to individuals. Managed Shelters and Reception Centers, etc.

Oct 2008 - Nov 2008

Freelance Writer

Our Homes
Freelance Writer- Issue Our Homes Magazine, SSM, ON
2002 - 2005

Transcriber

Union of Ontario Indians

Note-Taker/Transcriber

1997 - 2007

Owner/operator

Touch of Gold Treasures and Tanning Salon

Owner/Operator Tanning Salon an Gift Shop

1991 - 1992

Graphic Artist/customer Service

Sault Rapid Print

Graphic Artist/Customer Service

1985 - 1986

Graphic Artist/customer Service

Creative Printing House

Graphic Artist

1984 - 1985

Graphic Artist/Customer Service

Cliffe Printing

Graphic Artist/Customer Service

Certifications

Certifications
Jan 2012 - Present

WHMIS

Michaels
Jan 2011 - Present

Bill 168

MTO
Jan 2011 - Present

WDHP

MTO
Jan 2011 - Present

Workplace Violence Prevention

MTO
Jan 2009 - Present

Interview Skills for OPS

MTO
Jan 2009 - Present

Providing Accessible Customer Service in the OPS‏

MTO
Jan 2008 - Present

Providing Relief Assistance-Disaster Management

Canadian Red Cross
Jan 2008 - Present

Rural and Ready

LSSU
Jan 2008 - Present

Prevention in Motion

Canadian Red Cross
Jan 2008 - Present

Assistance for the Hearing Impaired

Canadian Hearing Society
Jan 2008 - Present

Excel at Outlook

Canadian Red Cross
Jan 2008 - Present

Musculoskeletal Disorders and Workplace Factors

Canadian Red Cross
Jan 2009 - Jan 2012

First Aid & CPR

Saint John's Ambulance