ABOUT ME 

I've completed graduation in commerce and studying MBA ( Marketing)  and have been working in the Administration and Human Resources ( HR) field for the past 2 years. I never thought that I'd be working at such young age and in a filed. But as I came along , I've understood that it really isn't so bad. I've fought hard to become one of the achievers in every company and proved myself.

The best thing that has always helped me is that whatever business I get in. I understand, adapt, explore and always try to innovate. I'm always ready for new ideas to put to the test. 

My Experiences, Where I've Worked!

Work History
Jun 2013 - Nov 2014

Administration / Human Resource Assistant / Inventory Incharge

Shan Controls Pvt ltd

RESPONSIBILITIES:

  • Excellent Customer service skills,
  • Assisting with all aspects of administrative management, directory maintenance, logistics, equipment inventory and storage
  • Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices
  • Coordinating between departments and operating units in resolving day-to-day administrative and operational problems
  • Scheduling and coordinating meetings, interviews, events and other similar activities
  • Sending out and receiving mail and packages
  • Preparing business correspondence ( Using Microsoft office, word, excel, access, outlook, spreadsheets and all AP entry in Lawson 10 key calculator
  • Sending faxes
  • Managing Files
  • Address all employees concerns in accordance with company policies and government regulations
  • Research and the identification of key data sources
  • Prepare and distribute payroll for staff

ACCOMPLISHMENTS:

  • Strong work ethic
  • Productivity
  • Professionalism
  • Problem-solving and critical thinking skills
  • Technical skills
  • Interpersonal skills
  • Communication skills
  • Customer focus
  • Teamwork and collaboration skills
Jan 2011 - Dec 2011

CUSTOMER SALES REPRESENTATIVE (CSR) OUTBOUND 

BLUE ZONE CALL CENTER 

RESPONSIBILITIES:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

PROJECTS:

  • INJURY CLAIMS (UK)
  • AUTO INSURANCE (UK)
  • HEALTH INSURANCE (AUSTRALIA)  

ACCOMPLISHMENTS:

  • Managed a high-volume workload within a deadline-driven environment.
  • Resolved an average of 200 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
  • Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Jan 2010 - Jul 2010

ADMINISTRATION

WEB OWNS ( SOFTWARE HOUSE )

RESPONSIBILITIES:

  • keeping databases up to date
  • helping with database design and development
  • managing database access
  • designing maintenance procedures and putting them into operation
  • ensuring that databases meet user requirements
  • defining objectives through consultation with staff at all levels
  • writing reports, documentation and operating manuals
  • writing disaster recovery plans
  • archiving data

WHY HIRE ME?

Well, that really is a hard question. I would mention somethings that would help you understand me. 

  • Always ready to try innovative ideas, taking risks and crossing the bridges in the end. If this point is taken on whole i.e Company, definitely nobody would hire me. But if you take it as on a small product/campaign, it would definitely change your perspective.
  • I'm a great learner! If you give me the tools and the access of exploring things in my own way, I'd definitely put something creative or something out of the box, on the white board.
  • Young! I think being young and being able, is a gift from god. You can put me to any task.

I think that should sum it up. Well, if you want to know more about me, HIRE ME! 

Education

Education
Jan 2015 - May 2019

(MBA - MARKETING) MASTERS IN BUSINESS ADMINISTRATION 

Managerial Accounting, Production and Operation Management, Business Research, Marketing Management, Business Mathematics and Statistics

Sep 2011 - May 2013

B.COM (COMMERCE)

PUNJAB COLLEGE OF COMMERCE 

PUNJAB UNIVERSITY:

Financial Accounting , Cost Accounting, Economics, Mathematics & Statistics, Income Tax ,Business Law

Jun 2010

HIGHER SECONDARY SCHOOL CERTIFICATION - HSSC 

FEDERAL BOARD OF INTERMEDIATE AND SECONDARY EDUCATION:

Physics, Mathematics, Chemistry were  major subjects. 

Aug 2088

SECONDARY SCHOOL CERTIFICATION- SSC 

AL-AMEEN SECONDARY SCHOOL SYSTEM

RAWALPINDI BOARD OF  INTERMEDIATE AND SECONDARY EDUCATION:

Physics, Mathematics, Computer, Chemistry were major subjects.

Skills

Skills

  • Leadership
  • Management 
  • Communication
  • Marketing
  • Customer Care
  • Sales (International)
  • Public Relation

Basic Information

  • Date of Birth: 4th of March, 1994
  • CNIC: 42201-2469598-7
  • Nationality: Pakistani
  • Marital Status: Single