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A recent business economics graduate majoring in logistics and material management from STMT Trisakti. I have been working for Manufacturing, E-commerce, Logistics & Education Industries since 2012. Looking forward to join a company which have a positive impact to The Nation.

Work experience

Jun 2015present

Customer Experience & Return Specialist

PT. Etobee Teknologi Indonesia

Return Specialist :

1. Responsible for maintaining return project by communicating with vendor, customer, client & internal team.

2. Responsible for making daily report for client.

Customer Experience :

1. Responsible for preparing and responding for customer inquiries

2. Improve quality service by recommending ideas

3. Acted as one single window of company for client (handle direct complain from client)

march 2016juni 2016

Customer Experience & Finance Intern

PT. Etobee Teknologi Indonesia

Customer Experience :

1. Responsible for preparing and responding for customer inquiries

2. Improve quality service by recommending ideas

3. Acted as one single window of company for client (handle direct complain from client)

Finance :

1. Inputing data to Xero System

November 2015FEBRUARI 2016

Business & Merchant Development Intern

PT. Tokopedia

1. Market Research

2. Acquire new merchant by online chanel and canvassing

3. Meeting & communicate with existing merchant to improve both Tokopedia and merchant quality service

4. Arranging and participating in merchant's event gathering

SEPTEMBER 2015NOVEMBER 2015

Import Support

Barry Callebaut Indonesia

1. Responsible to support import supervisor in data base daily update.

2. Filling import document

3. Communicate with PPJK and other related department within supply chain to set up shipping scedule.

4. Analysis standard cost (related to extra cost)

5. Make import clearence document (PPK Online)

sEPTEMBER 2012AUGUST 2015

PROMOTION TEAM & PIC of School Networking

STMT Trisakti

Promotion Team :

1. Acted as university frontliner to handle customer (new students) inquiries

2. Visiting senior high school student around JABODETABEK to give presentation

PIC of School Networking :

1. Responsible to manage team for school networking

2. Set up the schedule

Education

september 2012july 2016

Bachelor of Economics, Logistics & Material Management

STMT TRISAKTI

GPA 3.80 out of 4.00

Activities and societies :

Universities promotion team, Student organization & Lecture Assistant

courses

TOIEC Certificate held by ETS (Score = 880)

PIB & PEB Procedure held by PT. EDI INDONESIA

Skills

TEAMWORK

Active in student organization since senior high school help me to build up this skill.

COMMUNICATION

Active in student organization, sales & promotion team and experienced in communicate with vendor, customer & client help me to improve this skill.

INNOVATION

Experienced as customer service and have been working in tech industries help me to have a wide knowledge in innovation related to what customer and market needs

computer skills

Microsoft Office (Word, Power Point, Excel), Gdocs, Xero Accounting Online, Slack, Taskworld