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Summary

CompTIA A+ certified technician with a deep understanding of the CIA (confidentiality, integrity, and availability) information technology service model. 

Work History

Oct 2015Present

AppleCare Technical Advisor

Apple, Inc.
  • Provide technical support for Apple Customers
  • Support includes: iPhone, iPad, iPod, Mac Computers, iTunes, iCloud, and other Apple products and services
  • Multi-task several applications while assisting customers
  • Highly independent 
  • Manage customer records and data
  • Follow strict call handling procedures to provide predictably amazing customer service
  • Encourage learning and further customer promotion of Apple's products
May 2015Aug 2015

DOE - PFP Closure - Computer Science Internship

Department of Energy - RL Operations
  • Creation and administration of project's SharePoint site
  • Design of a system for large-scale document storage and management
  • Manage user groups and configure appropriate security permissions for each user
  • Customization of the project's SharePoint site to reflect Department of Energy branding using custom HTML, CSS, JavaScript, and JQuery
  • Manage metadata for robust searching and performance 
  • Provide support and training for users through meetings and workshops
Jun 2011Sep 2013

Transuranic Waste Project - Computer Science Co-op

CHPRC
  • Manipulate data stored in databases for reporting
  • Extensive use of site PL/SQL applications including SWITS and EDMT
  • Over two years experience using Excel for data analysis and report creation
  • Everyday use of Microsoft Access to query data from Oracle databases using SQL
  • VB and Java applet creation for specific reports
  • Regular use of Visio for the creation of workflow diagrams, organizational charts, and nuclear waste process queues 
  • Creation of automated reports that could be refreshed by users with a click of a button
Jun 2014Feb 2015

Front Desk

Gold's Gym Kennewick
  • Meet and greet members
  • Manage member payments
  • Sell memberships and encourage members to sign up for other gym services such as personal training
  • Answer and direct all phone calls to the gym
  • Solve issues by providing great customer service

Education

Apr 2014Nov 2016

Bachelors of Science in Cyber Security

Colorado Technical University - Online

The Cyber Security program at CTU focuses on designing and implementing systems that are protected against hacking, spam, worms, malware and computer viruses through cyber sleuthing and evidence gathering. Classes at CTU use Citrix to simulate workplace environments and involve:

  • Setting up Windows/Linux/UNIX servers and workstations via PXE or standard bootable media
  • Performing configuration and administration tasks on servers and workstations
  • Creating and maintaining a secure operating environment
  • Setting up networks
Sep 2009Mar 2014

Attended to complete math, science, and computer science courses

Columbia Basin College and WSU Tri-Cities
  • Took mathematics classes through Calculus and programming courses on the following languages
    • C, C++, Java, JavaScript, PHP, Perl, Visual Basic, HTML, CSS

Certifications

A+ Certification

CompTIA

Completed May 2015

Networking+

CompTIA

Scheduled to receive November 2016

ISSA Certified Fitness Trainer

International Sports Sciences Association
Extensive Program that covers the anatomy of the body and methods of how to promote health through motivation,good diet, and exercise.